Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Excellent sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. I do experience lag when connected to the tv to watch movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
We're glad that you like the sound quality and battery life of the headphones. It's unfortunate that you're experiencing delay or lag when watching movies. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Thanks for sharing your feedback and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first modern noise cancelling headphone and I'm really impressed. Music with good bass is impressive. The noise cancelling on a flight works really well too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi blackhawkpr,
That's great! We're happy to hear that you like the noise canceling and bas sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The “Best buy” I’ve made in a while!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect! The noise cancelling works even without music playing, which is super cool and eerie. All of my favorite songs can be played without the interruption of outside noises, and living downtown, that’s super important!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corn, Wow! We're thrilled to hear you're enjoying the industry-leading noise canceling feature even without playing music. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the original version (Sony MDR-1000X), some 5 years ago but after hearing the current version (Sony WH-1000XM4), I had to have them. The technology has changed considerably and the sound quality/noise cancellation are much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KingJoshReview,
Awesome! This is definitely a great choice for an upgrade. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Looking forward to your continued support. Thanks for trusting Sony! - Kris
- Pros mentioned:Sound quality
Good products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good produscts the best buy Is it my first time, it's nice services
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarmenS,
Very nice! We're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Good Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good quality. They can block sound out really effectively and can be used for a long time without charging. It also comes with an adapter that allow you to use your headphones on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Freddie, We're really happy to hear you're very satisfied with the excellent noise canceling function, amazing battery life, and superb sound quality of these headphones. Good to know as well that you appreciate the supplied plug adaptor for in-flight use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your amazing experience with the headphones and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Get the XM4s only if you don't have the XM3s alrea
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the XM4's because I lost my XM3's. No need to upgrade if you have the prior edition. There are new features that add some minor improvements but not really worth the extra $$. Gotta say the blue is slick! Hope Sony keeps this color way for the next installment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NYconsultant, Thank you for the 5-star rating! While we are glad that you like your new WH1000XM4 headphones, we are sorry to hear about your WH-1000XM3. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Spectacular headphones, not so good shipping.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaints when it comes to these headphones, except, the right bud will occasionally give-off staticy noise almost as if a person was blowing air into your right ear. This only happens when I have used ANC for long periods of time. Aside from the headphones, I strongly recommend not to purchase similar products from Best Buy, especially preorders! The only reason I decided to purchase my headphones on Best Buy, was because they promised my headphones would be shipped the 14th of August, a full four days before Amazon. Can you guess what happened? Shipping was delayed, and I could not cancel my order, despite my numerous attempts. They finally shipped FIVE DAYS LATER, and arrived that Friday. If I had simply ordered from Amazon, my headphones would have arrived a day earlier, Thursday. Best Buy, be honest with your customers. Don't lie to us, saying you'll get us our headphones earlier, when you cannot. We deserve better than that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuysucks, we appreciate your feedback about the headphones. Make sure to update the software of the headphones (via the Sony Headphones Connect app) for optimum performance. We suggest that you also make Best Buy aware of what happened. We hope you'll have a better experience on your next purchase. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Clarity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, ideal for improving voice audio when listening to movies vs tv speakers, and overall sound from background audio as well as music listening. Noise canceling is ideal. Lives up to the many reviews that rated it as the best or equal to the top Bose models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HJNK,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good not great. Charges only when turned on first and difficult to connect to other devices. Overall good product tho.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MackK, Thank you for your review. We are glad to hear that you are happy with your purchase. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Expensive but worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing I don’t like about these headphones is they will get hot in the sun on a nice day while I’m cutting the lawn or gardening. Sound is superior and the transparency is great also. Expensive but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chef,
That you for your time writing this review. We're glad to hear you like the superior sound of the WH1000XM4. However, we're sorry to hear your discomforts while wearing the headphones on a hot sunny day. You may find this link helpful with information if your ear hurts while wearing the unit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
In case you feel that there is a defect on your headphones, contact us immediately by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Head Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a little time for me to figure out how it all worked, but I LOVE these headphones. Very functional, cancels the noise enough for me to focus and I can use them for so many things. I wanted a good brand and product. I got what I was looking for , in spades.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mountainlight, we're glad that you're able to figure out how these work. We also appreciate that you love functions and features of the WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony Headphone the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed this Sony headphone as the noice cancelling is great and it uses a usb-c cable. Also, the way it pauses the music when you talk is amazing. It does it automatically. I would definitely select these over the AirPods max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maui488,
Fantastic! We are truly happy to hear you are satisfied with the exceptional performance of your WH-1000XM4! We are also thrilled that you're enjoying the amazing noise canceling, USB-C charging feature, and Speak-to-Chat function of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the 5-stars review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best of the Bunch
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sounding Headphone. I read the reviews and saw countless YouTube reviews praising the sound quality and features of this pair of Sony headphones. I was able to purchase them when they were on sale so yeah, a great deal. I am happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Afbrat63, Awesome! We are so happy to hear that you are satisfied with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW, what a big difference from my old, over the ear headphones. Can't hear a thing going on outside of my headphones. Easy to use once you get a hang of the controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonT, Thank you for upgrading to your new Sony WH1000XM4! We're very happy to hear you're enjoying the top notch noise cancellation and ease of use of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though they’re a little old Jen, they’re still amazing for the price and value
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigtoad!
Thanks for the kind words. It is great to hear that you’re seeing the amazing value in the WH-1000XM4!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancellation headphones I ever used before I’m coming from beats studio 3 and Bose and out those two these Sonys are amazing great build, amazing sound and many great features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson love the headphones. One of the best for music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vicky, Fantastic! You've made an excellent choice, and we're thrilled to know that your grandson is enjoying his WH-1000XM4. Thank you for choosing Sony! - Romeo
- Pros mentioned:Bass
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone purchase I ever made The noice cancelation isn't perfect, but it's close. The bass is the smoothest I've ever heard, and I was not very picky, but I will never expect anything but the quality I get from these! Would have spent 500 easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xavier,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One of sony's best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far my fav headset I've ever purchased. Sounds great and the noise canceling is out of this world. Mic isn't good but not sure anyone who would buy this for the mic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Silviyius, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with your SONY unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl