Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my husband who reads audible books, due to being legally blind. He is still learning how to us effectively and even came back in the store and received assistance. He is very pleased. We always receive excellent customer service! Thank you. Rosemary
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Card,
We're glad that these headphones are very helpful for your husband's needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Too big
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is pretty good, I just find that they are too big even on the smallest setting and the settings can be a bit finicky
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaF, Thank you for your feedback on the WH-1000XM4! We're glad to hear that you find the noise cancellation to be effective. Regarding the size, we understand that comfort is crucial, and we apologize if the fit isn't ideal for you. The WH-1000XM4 is designed to accommodate a wide range of head sizes, but we recognize that it may not be perfect for everyone. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect for the gym and studying at my college library. I love the quality for the price! I eould highly reccomend yo my friends!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Holder5pack,
That's great! We're happy to hear that you're enjoying the headphones for your gym and studying. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing headphones.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel frequently due to work and these headphones have been an amazing in canceling out the noise on the plane. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WalterO,
Thank you for your recommendation and we are truly happy that you found your travel companion. Enjoy the awesome sound and amazing noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from BOse quit comfort NC headphones (I and II). Bose are a bit lighter on the head, but this one has so many other features. Removing them from the head pauses what you are playing is great. USB-C charging is how it should be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Poclovis,
We appreciate the honest feedback. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelling it works super super well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joejr, That's fantastic to hear! We're thrilled that you're enjoying the incredible noise canceling feature of your WH-1000XM4. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Certified Bussin
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones with excellent noise canceling, I’ve had these headphones for over a year and used them almost every day and they have held up great.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, CalebS! We're glad that you are impressed with the Sony XM4 Wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Would buy then again.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for frequent flyer. Wonderful Noise-Cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blackstitch,
We’re so glad to hear our WH-1000XM4 headphones are making your travels more enjoyable! Our industry-leading noise cancellation is designed specifically to fade out cabin noise, so we’re happy it’s working well for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
3 stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was top-notch! Unfortunately, these aren't the best for athletes. They didn't stay on my head during my run. I wouldn’t recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricaM,
We appreciate you acknowledging the top-notch sound quality of the WH-1000XM4 headphones! We are sorry to hear they did not provide the necessary stability for your runs, as they are primarily designed for stable use during travel and daily commuting rather than vigorous athletic activity. For activities like running, we recommend considering one of our true wireless earbud models, such as the LinkBuds Fit, which are engineered with secure-fit wing tips and an IPX4 splashproof rating to ensure they stay comfortably and securely in place during movement.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best Noise Canceling Headphones period.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't think sony would be able to improve from its wh1000xm3 but they have some how. Noise canceling is better, they sound amazing and the fact that I could get them in this best buy exclusive midnight blue color, it was totally worth the upgrade for me.
I would recommend this to a friend - Pros mentioned:Sound quality
Good for noise cancelling, not so good for talking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall these headphones are great, the sound quality for me is adequate and the noise cancelling is great. The only problem I have had is the ear phones are a bit tight and after prolonged use it causes sweat and a bit of discomfort but it’s not to noticeable. I have had a bit of trouble with the app that comes with it but after a bit of trial and error I have gotten used to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UWMom, we're glad you like the sound quality and the noise canceling feature of our product. We're sorry to hear that you have an issue with your SONY unit. You may adjust the headset into a comfortable position. You may also adjust the length of the headband. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Great headset and comfortable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. I actually turn the noise cancellation feature down lower using app as it messed with my equilibrium. Weird experience but no uncommon for noise canceling for headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyC, Thank you for the 5-star rating! Good to know you like the great sound quality and comfortable fit of your Sony WH-1000XM4. And we're happy to hear you've managed to adjust the noise cancelling level for optimal experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Dont want your wife nagging at you? Buy this!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are great. I no longer hear my wife nagging at me all the time. Just put these babies on and boom, instant silence added with whatever noise is connected to the bluetooth streaming. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Barrytigas,
Awesome! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
great head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones are great they cancel all noise when I wear them out and when I’m listening to music or watching movies on my iPad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OliviaW, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
If you can afford it, buy it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because of other excellent reviews. I use it for the gym and at home. I may get a little sweaty with them on at the gym but I love it for the immersive sound quality so I don't care.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gryffindecker, You've made a great choice! We're pleased to hear you're enjoying the immersive listening experience on your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best, they are amazing, good Quality good sound everything are good on this headphones, thanks sony...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorP, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great buy if it’s on sale
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones! The audio is amazing, a lot of features on the headphones and with the app! Great noise cancelling! The only thing is after some time my ears start to ear due to the fit. And I have small ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Player, Awesome! We're glad that you appreciate the sound quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
- Pros mentioned:Battery life
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!! I'm very satisficed because I didn't have any connection or batery problems
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KarinaB,
That's awesome! Wea re very excited to hear your satisfaction on the connectivity and battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Great ... but better be at this price :)
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. Just a different experience now with these headphones. The user experience is a bit clunky when learning how to connect them and I wish I could have connected to PS5 w/o an adapter but these things are phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoSantana,
Thanks for sharing your review and experience with the WH1000XM4. We understand where you are coming from. Help guides and manuals are available on our support website:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals
We cannot guarantee that it will work flawlessly with a PS5. We recommend using headphones that are designed for game consoles such as our PlayStation headsets for optimum performance. In addition, you can connect these headphones to most televisions over Bluetooth so you can get the audio from your PlayStation.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love these things
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound wonderful. I love cut off feature while using at work. Noise canceling makes you feel like your in a orchestra by yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maury,
That's nice to hear that you are enjoying your Sony WH1000XM4 for its wonderful audio quality and how it makes you feel you're in an orchestra because of its noise canceling capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco