Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and even better sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mickey, Fantastic! We're thrilled to hear you like the amazing noise canceling and exceptional sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is great, audio adjustments are just perfect. pads are somewhat okay, wish it was a bit more comfy but i hardly use these only when I truly have enough time for some time to myself. It's worth the price for me :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its comfort is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Best headphones I’ve owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The features of these headphones are better than previous models and competitors brands. Especially the battery life is far better than I’ve ever expected. The distance from your phone and have a clear connection is amazing too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobM,
We're glad that these headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Really great Earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tons of ear-wear and am an audiophile. Gone through pretty much everything (Bose/Sony/IEMs/etc) and these are amazing. For over the ear super comfortable too. Wore them on a 10 hour journey and no problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madray,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best noise canceling headset for the money. I got mine on sale and it is just great! I will say the only annoying part is having to download the Sony app to pair it to my phone. Other than that I am pleased with it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TacoGaming,
We're glad that you like the noise canceling of the headphones. It is recommended to download the Sony Headphones Connect app to fully utilize the capabilities of the headphones. You won't regret it!
We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The hype is somewhat right.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great. It is. Im not a radiohead to speak on highs and lows. All I know is when I put on my cans, I want it to sound clear and thump where it suppose to thump. Saying that, I feel these squeeze just a bit too much for me on the head. Also, singing along to the song would sometimes cause the music to stop. I ended up taking them back and getting the Bose 700s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LDaniel, it's unfortunate you had to return these headphones despite its great sound quality. We do appreciate your feedback about it's fit. The Speak-to-Chat function can be disabled by holding your 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”. Thanks for your review and we hope you consider Sony in your future purchase. ~Ralph
- Pros mentioned:Sound quality
Audio for the ears of a sound tech
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the ear wireless headphones don't get any better than these and believe me I have tried many and theses have the best sound and features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HBSmooth, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great ANC headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound great to me, but the ANC is where they really shine. They outperform my old Beats Studio 3’s in ANC performance. It’s also nice being able to up load EQ settings into the headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FlipFlopJigglyJam,
You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
So worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't owned over-ear headphones in years but I'm getting tired of earbuds. Switched from Galaxy Buds Pro 2 to these and I don't regret it. They're not the most intuitive for touch control but once you figure it out it's very simple. Love the volume control option. I would recommend these for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abby,
Thank you so much for the 5 stars! We're thrilled to hear that switching from earbuds to these Sony XM4 headphones has been a rewarding choice. It's great to know you've mastered the touch control and appreciate the volume control feature. We hope they continue to elevate your listening experience. Thank you for recommending Sony! -Maria
- Pros mentioned:Sound quality
WONDERFULLY QUIET!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE SOUND IS EXQUISITE AND THE NOISE CANCELLING IS THE BEST I HAVE EVER HEARD. JUST A BIT HEAVY AFTER EXTENDED WEAR BUT BETTER THAN EXPECTED! THESE ARE EVERYTHING I HAD HOPED FOR. XMAS IS COMING. BETTER GET A SET EARLY!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MERRYCHRISTMAS, Thank you for the 5-star rating! We're very pleased to hear you're enjoying the amazing sound quality and noise canceling feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Superb!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are many lengthy reviews here going great detail about how great these headphones are. And they quite right! Initially balked at spending the money, but my fears were calmed. I am quite impressed and really enjoy using these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeFromNJ,
We're glad that you are happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Perfect gift for the introvert
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling headphones are great for travel, especially on an airplane or if you have really noisy friends or family, makes your life easier
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techguy, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
The best headphones?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievably high quality headphones. 10/10 sound quality, 10/10 build, 10/10 sound isolation. I wear these at the gym and never hear a soul. I cant recommend these enough. You wont be disappointed spending your stimulus on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KingJet,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Ralph
The best!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones are simply the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prez,
That is fantastic to hear! We are thrilled that you feel the WH-1000XM4 Wireless Noise-Cancelling Headphones are simply the best! It’s the combination of our industry-leading Noise Cancellation, exceptional high-resolution audio quality, and comfortable design that makes them a favorite for daily listening, travel, and focusing. Thank you for choosing Sony for your listening experience!
Best regards, Eliab
- Pros mentioned:Battery life
Good for a year…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for at least a year with everyday use. Then it made a screeching feedback sound that hurt my already sensitive ears. Going to Geek Squad for help.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BunnyG, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Noise Cancelling
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautifully crafted head phones i absolutely love these. they work great on airplanes and tattoo appointment's
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BaileyC, Thanks for sharing your experience. We are thrilled to hear that you absolutely love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Sony noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned a pair of the precious model and they are still doing great i bought my girlfriend a pair she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Done,
Wow! It's nice to hear that you and your girlfriend loves the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but not the best. Bass could be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-1000XM4, SamraS. We appreciate your positive note on the sound quality and understand your expectations regarding bass performance.
The WH-1000XM4 offers several features that allow users to customize the audio experience to their liking. If you'd like deeper or stronger bass, we recommend adjusting the equalizer settings either through the Sony Headphones Connect app or your audio source. Settings such as "Bass Boost" or manual tuning of lower frequencies can help enhance bass response and tailor the sound to your preferences. Additionally, using high-quality audio codecs like LDAC or AAC can further improve overall sound quality and bass detail when paired with compatible devices.
We value input like yours, as it helps us continue improving our products. If you have any more suggestions or questions about optimizing your WH-1000XM4, please let us know.
Thanks for choosing Sony!
Gus,
Sony North America Customer Support
- Pros mentioned:Sound quality
You can become an Introvert
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and build quality is great. Great for working from home. However, entertainment use is tricky. It’s scary how much of an introvert you can become with these on. The app needs some revamping to make it easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Barzini,
We're glad that you like the sound and build quality of the headphones. Your feedback about the app and noise canceling function is greatly appreciated.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Absolutely Floored
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones. Got them for getting work done with a loud neighbor. Can make phone calls in total silence with complete call clarity thanks to the built in microphones. Also great for music and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnLong, Awesome! We're thrilled to hear that you like the sound and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin