Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my teenage son as a birthday present and he’s very happy with it. He said the ear cushions are very soft compared to other ones, the sound and noise cancelling is great. Overall excellent headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, That's wonderful! We are really pleased to hear that these headphones were a perfect gift for your teenage son and he is enjoying the comfortability, excellent noise cancelling, and sound quality of his new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Wear all day in total comfort. WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your feedback and offering a fantastic rating on the product! -Jess
- Pros mentioned:Sound quality
Sony WH M4 Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, great sound quality, easy to use, only shortfall is the microphone isn't good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZackR,
Thanks for the feedback. It's nice to know that you appreciate the audio quality of our WH1000XM4 and its performance. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Great pair of headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife for a b-day present and she loves them. She wouldn’t use headphones very often but she uses these almost everyday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoreCards, Awesome gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Superb sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was on the fence of getting either the xm4 or the xm5 ultimately the design of the xm4 appeal to me more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamNguyen,
Thank you for the 5-star rating! We're delighted to hear you like the superb sound quality and stylish design of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I walk to work and I've gone through a few pairs of headphones but these have been the best I've had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SethM, awesome! We're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Perfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the Sony XM5 and they feel cushioning and comfortable but this XM4 they are overall better and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Good day,alexeirs89!
Wow! Thank you for sharing your feedback. We're glad that you are satisfied with the overall quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.greatgreatgreatgreat greatgreatgreatgreat greatgreatgreatgreat greatgreatgreatgreat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ernestthegreat,
We're thrilled you are enjoying the WH-1000XM4 headphones so much.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best headphones from sony.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The last time I had a pair of sony headphones was more than 10 years ago and have they come a long way in terms of quality and improvement, if you want some of the best headphones you cannot go wrong with these ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marston58, we appreciate you being a long-time Sony fan. We're also glad that you like the quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
absolutely perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love these, they're perfect for studying + the gym. noise cancelling so good, i've been scared by my father multiple times already.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SydneyS,
Thank you for the purchase! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Sound Quality, worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and noise cancellation features. The build quality is also really good. One feature that can help Sony is the ability to automatically connect to more than 2 devices, just like Apple AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aditya, We're glad to hear that you appreciate the sound quality and noise cancellation features of the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Sound qualityCons mentioned:Price
Mehh it's alright.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds very nice, but over priced. Not a lot packed in for 300$.
I would recommend this to a friend - Pros mentioned:Sound quality
top headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the headphones. The quality is top notch and the sound cancellation is much superior.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
This is the best of the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these and have absolutely loved getting lost in whatever it is I am watching or listening to. I crank, the house cancelling all the way and put the volume above half and it is like a whole new experience. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rafa,
Great! We're glad that these headphones have taken your listening experience to a whole new level. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
BUY THEM NOT THE M5s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best in class noise-cancelling technology and amazing sound. Buy them. The M5s do not fold and sound the same.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohannesD, We appreciate the 5-star rating and we're glad to hear that you like the quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best over ear headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Noise cancellation is amazing. Great sound for music or tv. Pair easily with tv for convenience. Deep base compairable to the beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XxHern13xX, Fantastic! We're very pleased to hear you like the amazing noise cancellation, great sound quality, easy Bluetooth pairing, and powerful bass of your new Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound. Sounded like really clear and a TV like experience of sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JaneS,
Thank you for choosing Sony.
We're glad you enjoyed the WH1000XM4's sound quality. It truly provides a clear and immersive audio experience reminiscent of a TV-like sound. In addition to its outstanding sound performance, the WH1000XM4 also features advanced noise-canceling technology that adjusts to your environment, creating an optimal listening experience whether you're at home or on the go.
Best regards,
-Fred
- Pros mentioned:Sound quality
Hands down!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice built quality headphone. I like the idea switching to ambient sound mode when tap on the cup. The sound quality, noise canceling and comfortable wearing make me enjoy and immerse to music for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ET2018, Great! We're glad that you like the sound quality, noise canceling, and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Very good value for the product.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a gift and they love it. The ANC works too well! Couldn't hardly hear anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexH,
What a perfect gift! It's nice to hear that they love your gift and appreciate the ANC of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Bass
Amazing sound quality and at a great price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and at a great price! I bought these for the black friday sale and I do not regret it. The bass is great for music and for watching movies. Hope these will last me along time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MicahH,
Wow! We are really thrilled to hear that you are happy and satisfied with the exceptional sound quality- especially the bass sound when listening to your music & watching movies, reasonable price, and overall performance of your new WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound qualityCons mentioned:Volume
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough, louder than in ear headphones but amazing quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestworstheadset,
Thank you for the feedback on your experience with your WH-1000XM4. We're glad you like the overall quality of the unit. To ensure optimal listening experience, please follow these steps:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam