Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Merge yourself into another world with noise, canceling, the app features help you finding your listening experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenT, That's awesome! We're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony headphones set the bar once again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound excellence! Reminds me of the old school studios. Deep rich sound with full spacial submersion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusW, Excellent choice! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well noise cancellation headphones, I can recommend everyone to buy this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvaB, Thank you for your review! We are glad to hear that you are happy with the sound quality, features and exceptional noise cancellation of the WH-1000XM4 headphones! We appreciate the recommendation as well. Thank you so much for choosing Sony! -Jess
Sony xm4 review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones for commuting or just hanging out but I wouldn’t recommend for the gym because they’ll get dirty easily .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiuL,
We're so glad to hear that your Sony headphones are making both your commutes and downtime enjoyable! Thank you so much for your wonderful 5-star rating—it's fantastic knowing their versatility and reliable performance add comfort and quality to your day, wherever you use them.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
- Pros mentioned:Sound qualityCons mentioned:Volume
I recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. The bass could be better. Could be louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jjjj, That's awesome! We're thrilled to hear you like the great sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best earphones on the market today. Perfect sound, quality, use, and noise cancellation. I cannot believe how good the noise cancellation works with these earphones. UNBELIEVABLE!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lito,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones for work! Noise cancelling is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dante,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good in most areas
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these headphones daily, battery life could be better but I do use it a-lot. Speak to chat is probably the worst feature as it turns on by itself or is sensitive (eg. touching the pillow) but music quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. You may find this article helpful on how to resolve your speak to chat issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00285913
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Happy listener
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awesome sound , quality at a great price my son was very pleased and happy yet another great buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ReynaldoGhappycustmer,
Wow! This brings us joy hearing your satisfaction or should I say your son's satisfaction on the audio quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the ear pods, doesn't work for me. These headphones work much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, we're glad you like our product. Thanks for choosing Sony. ~Earl
Sony is at it again - Great product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great grab for college student - my kid loves the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jmayen,
Thank you for choosing Sony!
We’re excited to hear that the WH-1000XM4 headphones have been a great choice for your college student and that your child is enjoying them. It’s rewarding to know our products contribute positively to their daily experience.
Best regards,
-Fred
- Pros mentioned:Comfort
My favorite headphones so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Their comfortable and not tight on my head. The app you use with the headphones is easy to use and customize the headphones. I am glad I purchased these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kpopfan, Awesome! we are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound, horrible mic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and noise canceling are both amazing, so if you are planning on just using these to listen to music or watch movies they are a great choice. However the built in mic is horrible. My girlfriend said it sounded like I was in a tiny room and was talking quietly, so I ended up returning them to get a different pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi paink1ll3r,
Thank you for sharing your experience with the WH1000XM4. While we're glad you like the sound and noise canceling features of the headphones, we're sorry to hear that you are having issues with the built-in mic and unit had to be returned. This may be resolved switching the Bluetooth connection to HFP or HSP on your smartphone. Make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. We do apologize for the inconvenience and thank you for purchasing Sony. - Kris
- Pros mentioned:Comfort
Super comfy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super soft and comfortable. Would definitely recommend these for people who have sensitivity to headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolM,
Great! We're glad that you like the comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise-cancelling headphones on the market. This my second pair and I would recommend to anyonoe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello John,
Wow! Thanks for purchasing your 2nd unit and we are truly delighted that you are still amazed with the noise canceling capability of our WH1000XM4. Thanks for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Comfort
Very good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet headphones and generally comfortable. After about 2 hours they do become a bit less comfortable on ears but a quick break fixes that. Good mic quality and the app allows for customization.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nonamejane, That's great! Thank you for sharing such an awesome review of your WH-1000XM4! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Good to know you're utilizing the built-in equalizer and difference customizations found on the Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good headphones for studying
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] My house is always loud and these headphones cancel all the noise thats always going on. Great for the gym too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yugioh, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
One of the best headphones you can buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones I use them every time I fly and they are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garythesnail, Thanks for the 5-star rating! We're glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Best buy rocks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and great product. The customer service was phenomenal. The product sounds fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MachineBaby,
That's awesome! It's nice to hear your that you are pleased with the sound quality of our WH1000XM4 and the amazing customer service you received. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
gym headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality, perfect for the gym, works great with the spp
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jane,
That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David