Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best Noise Cancelling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound blocking is amazing. Used it on a 6 hours flight, didn't even realize a baby was crying in the seat directly behind me until I took them off, it had blocked out all the noise prefectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User675304, Glad to hear that you are happy with the noise-canceling feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Better than Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Money well spent. When it comes to NC headphones, Sony got it right with the XM3 and even better with the new XM4. Also love the Navy Blue color - very different and will stand out in a crowd. Just Go for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cja2345, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I baught 2 sets of these for my wife and daughter and they love them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, NicholasT!
It’s awesome to hear that you chose the WH-1000XM4 as gifts for your wife and daughter and that they’re both loving them! With that industry-leading noise cancellation and all-day comfort, they really are a perfect gift for the family.
Thanks for choosing Sony!
Best regards,
Gus Sony Social Media Team
- Pros mentioned:Sound quality
Did you hear me son?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my son. He enjoys them for playing his video games and listening to music and movies. I think they’re permanently attached!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanS, we're glad your son is enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great But (home) headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't recommend for gym Very Classy good sound. Love for music and laptop usage. Not recommend for gaming.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejandro,
Thank you for the 5-star rating! We're glad to hear your enjoyable listening experience with your new Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Get this over the Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is soo good, I was debating between this and the bose one. But settled on this due to the price, overall I am very satisfied with the sound and the noise canceling is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tonkatsu,
You made the right choice! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these fornmy husband for a Christmas present and hebloves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenn,
We are very glad to hear that your husband loves his new Sony WH-1000XM4 headphones!
It's wonderful to know they made a great Christmas present. We hope he enjoys countless hours of excellent listening quality!
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
SONY Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy's knowledgeable tech support person recommended the new Sony Noise-Cancelling headphones for my vocal recording project this past November. They performed well and I am very pleased with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xxxx,
We're glad that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using them for gaming. Great sound quality and noise canceling. I am looking forward to using them for air travel. Love the case as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kristin, That's awesome! We're very happy to hear you're having an enjoyable listening and gaming experience with your WH-1000XM4 headphones. Good to know you like the amazing audio, excellent noise canceling feature, and you love the carrying case too. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the 5-stars review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great wireless noise canceling Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well built, perfect fit and sound quality is amazing. Many options for fine tune quality and option for 360 audio is mind blowing. Noise cancellation works well and very easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RTC791, Awesome! Glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
GREAT HEADPHONES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! I love these headphones so much. Perfect for studying and for nice walks in the park.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChaseJ,
That is awesome! Thank you for your feedback and we are truly happy that you love our WH1000XM4. Thanks to its awesome noise canceling capability, you can now study without any distractions or can walk in the park without any unwanted noise. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
I'm very happy with these Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony noise-cancelling headphones are the best I've tried. I'm very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello goingBestBuy,
Nice! We're truly happy that you are satisfied with your purchase and are pleased with the noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone. Fast switch between devices. Can wear for extended time without ear pressure or pain
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaG, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Headphones work great so far
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones for short term use if you need noise cancellation. I found them uncomfortable after a few hours but that might just be my head shape. No complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancisBaconthe3rd,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of their comfort. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Perfect noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift to my husband from our son. Best headphones he has ever had! Been using every day for listening to music and for work. He said much better than Beats also. Very comfortable too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quick,
Awesome! We're glad that these headphones are perfect for your husband's lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones for Consumers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in my opinion. These are hands down best noise canceling however they are also the best sounding, in my opinion. Music is crisp and clear and has enough bass to satisfy the bass heads lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigBlues7, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing quality, kinda heavy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought when there was 100$ off deal, but would’ve bought at normal price. Quality is amazing, but if I wear for too long it can feel heavy on my ears but first couple hours is fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JReview,
Thanks for sharing your 5-star review and experience with the WH1000XM4. For optimum fit and comfort, make sure to adjust the headband and wear the headphones properly. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality! Love these! Recommend to anyone looking to buy good quality headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are comfortable and great sound. These are better than the Apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennicejM, Thank you for the fantastic review! We're glad to hear that you love the comfortable fit and great sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and durability of these headphones is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KulwinderK, perfect! You've certainly made a great choice! We're truly delighted to hear about your satisfaction with the amazing sound & quality of your WH-1000XM4. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo