Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, I love it so much . I travel alot so I use them a lot
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RojonW,
Thank you for choosing Sony!
We're excited to hear that you love the WH1000XM4 headphones and that they are a valuable companion for your frequent travels. It’s wonderful to know they provide comfort and quality wherever your journeys take you.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great sound quality and noise cancelling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is 5/5 the noise cancelling is also great quality indoors where there are steady sounds but starts to get a little weird when in a car or anywhere else there are semi sudden sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cwood4706, Thank you for the awesome review! We're glad to hear you're enjoying the excellent sound quality, especially when listening indoors. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Bestbuy the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work perfectly and sound great i I love. I love buying my electronics form bestbuy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Staci,
Wow! Thank you for your review and for the 5-star rating! We're glad that you love the sound quality of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Perfect fit, amazing sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. I love how the noise cancellation stops if you begin speaking. I even use them while working out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiffanyM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Weight
Excellent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones. Lightweight and the customizable eq is the best part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leah, Great! We're very happy to hear you like the lightweight design and customizable EQ of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Joshua S
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound amazing and work really well. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joshua, perfect! We're extremely pleased to know that you're satisfied with the amazing sound quality and exceptional performance of these headphones. Thank you so much for recommending our WH-1000XM4 and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best over the ear headphones I have ever purchased, yes they are very expensive but they’re worth every penny. The only downside is that they don’t cancel out the noise from the wind if your outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick,
We appreciate your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the noise canceling function is greatly appreciated. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Hope this helps. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
The Superman of headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ever. The automatic pause feature is so helpful and intuitive. Anyone looking for nice noise canceling headphones should get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! -Carl
- Pros mentioned:Comfort
No Noise
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing! Comfortable and perfect when I want to relax and focus on school work
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Korina, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Cons mentioned:Volume
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great headset. Wish it was a touch louder but thats just a personal preference. Oh, the button pressing can be frustrating at times, regardless, love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tech49er,
Thanks for sharing your review and experience with the WH1000XM4. The overall volume may vary depending on the source content. Make sure to adjust the volume of the headphones and your source device. You can also use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
For touch control issues, please refer to the troubleshooting steps on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony WH-1000XM4 headphones are truly amazing. I still can't believe the sounds I am hearing out of these headphones. Extremely satisfied with this purchase from Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Great! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great set
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great at cancelling noises. Sound quality including bass is excellent. Had to return because my ears are sensitive, his and loved them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LindsayW, we're glad you like the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and light. Easy on the ears and doesnt press down as hard like the beats. definitely worth the extra money for the quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nice, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
a happy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It made me so happy to wear this supreme headphones, this is the best headphone I have ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user253761,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM4 headphones have brought you so much happiness. Knowing they stand out as the best you’ve ever had truly inspires us to keep delivering exceptional audio experiences. Thank you for sharing your enthusiasm!
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony XM4 headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but the newer xm5 is available for just a smaller premium
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinM,
Thanks for sharing your review and experience with the WH1000XM4. You can't go wrong with these headphones! Rest assured that these also offer premium quality just like any other Sony Headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME SOUND, however it is annoying if you lean to the right and the right ear side where you can tap for controls accidentaly touches you and youre in middle of a call and hangs up….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yeyomac, Awesome! We're glad that you are loving the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
A Must Grab
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aesthetically pleasing, fits perfectly around my head, and the cushions are very soft. Noise cancelling is amazing for loud environments, its a must grab.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brian, We are glad you now have a perfect pair of headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own both these and the bose 700's and these feel much better on the head are much lighter and I prefer the touch controls on these. The sound is great and the noise cancellation are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colbain, Glad to hear that you are happy with the features, sound quality and noise-cancelling if your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
I would buy again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever bought. The noise cancellation is no joke I can’t hear anything when I have them on. I like the different colors that they come in. A little pricey but well made.
I would recommend this to a friend Good sound bad mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound bad microphone and this is for phone called or online gaming
I would recommend this to a friend