Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Good sound bad mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound bad microphone and this is for phone called or online gaming
I would recommend this to a friend- Pros mentioned:Sound quality
Better than AirPod pro max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out there. I tried the AirPod pro max, but in my opinion, these sound better. The AirPods are more comfortable, but not another $200 better. If you’re looking at both brands, get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeeJay,
You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Happy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. Cancles out the sounds of the tv when my family is watching tv and im not
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Julie,
Great! Now you can focus on what you are listening or what you are doing thanks to the awesome noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
It’s the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited a long time to pull the trigger on this purchase. The drop in price during one of the recent sales made it a no brained. It’s the best noise canceling headphone out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PLand! Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Perfect for workout
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, i cant complain. I enjoy my gym time with them on. They stay in place when working out unless you move hard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Teri, Great! We're pleased to hear that you like the overall features of the WH-1000XM4 headphones and that it is helping you stay fit in the gym. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess
- Pros mentioned:Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely recommend. Put them on, play some music, grab a book...everything else disappears and it’s just you and this story. Also, love listening to audiobooks with them. I literally use them daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the door buster deal was too good to pass up.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review!
We’re thrilled you were able to snag such a great "doorbuster" deal on your WH-1000XM4 headphones! It’s wonderful to know you’re enjoying the quality and value of your new pair.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones once you put them on and turn on the noise canceling feature you can disconnect from the outside world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katrina, Perfect! We really love to hear you like the impressive noise cancelling feature of our WH-1000XM4 Noise Canceling Headphones! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Sony 1000 M4
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Question , best ever for everything, I have it for more then 2 years, live sever for me (noise canceling)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterA, great! We're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good for music bad for calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best for music and i feel little uncomfortable after wearing for an hour...!! Same feeling with bose.. overall i like sony’s sound quality and extra bass compared to fake sounding bose.. bose is better for calls.. sony needs to improve a lot in call quality... people hear external noise more when i’m in calls.!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crk86, we're glad you like the sound quality of our product. We're sorry to hear that you have issues with your SONY unit. You may adjust the slider on the headphones to achieve desirable comfort.
Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Buy these immediately.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color was amazing. Sound quality great. Price was on it ($279.99). Loved these so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skippy, Awesome! We're so happy to hear this WH-1000XM4 suits your needs and you like the excellent audio and its features. At Sony we strive to put forward the best possible products for our customers. Thank you for your purchase and for the 5-star rating! Have a great day! -Jess
- Pros mentioned:Sound quality
Great Sound Quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as I expected, I've purchased other high end headphones and by far this Sony WH-100SM4 has the best sound quality. To hear your favorite music in this is just a surreal experience!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Supergwaps,
We are glad you had a great experience with your Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Best operating noise cancelation program !!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my go to when working at home. Between dogs and parents it is a life saver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doodle, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Better than Beats. You can’t hear anything outside of the headphones when you have them on, even when not playing/listening to anything. They’re perfect and really good looking in person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VMiami, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Christmas Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling! Auto turns on and off if it detects someone is speaking.. Cool feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH, Thank you for the great review! Good to hear you like the great noise cancelling and speak-to-chat feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Noise cancellation is beautiful
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is magnificent and noise cancellation for when I want to study, it doesn’t disappoint. No more distractions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jane, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
I can finally tune out the women in my life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling on these is exceptional, I truly cant hear anything when I have these on and I love it. I could not recommend these enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoRamos,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good performance, simple set up.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to set up with excellent sound quality and excellent noise cancellation qualities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello iphonechargercord,
Perfect! It's nice to know that you easily setup your new WH1000XM4 and enjoying the excellent sound quality and superb noise canceling capability of your headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
But it twice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan-Fūcking-tastic. 10/10 would buy again. Don't let any negative review stop you from buying these. Those people are dumb, don't know how to use these, and deserve every bad thing that comes their way.
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling. Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerB,
Awesome! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph