Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Simply the best out there.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best, if not the best noise canceling over-the-head headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsiakaO,
Thank you for the purchase! We're glad to hear that you like the noise canceling of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Never need another pair until the new ones come!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are everything! They might be a little less bass when first using them, but commect it to the app, then add some clear bass on the eq. Sounds Great coming from a audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WillSJ55, Wow! Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM4. We're delighted to hear that you found the perfect headphones. It's nice to know you appreciate the combination of high quality Bluetooth codecs, great sound, improved noise cancelling, and good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Battery life
Nice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market got them 2 years ago and still working and it’s best
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielZ,
That's awesome! We're glad that you are still enjoying your favorite music comfortably with our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent head phones for plane rides, walking around campus, and overall daily life activities
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daniel,
Nice! What a good travel companion for a headphone, right?! We're glad that you are pleased with the overall performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best in Class
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, incredible noise cancelling, amazing value. This is after a year of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VinayakS,
Wow! That is awesome! We're glad that after a year of usage, our WH1000XM4 still performs well and you are still amazed with the sound quality and incredible noise canceling capability. Really worth the price. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Cons mentioned:Price
SOUND PERFECT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. Really serves the purpose. It is expensive in my opinion. If you really need it, it is worth buying it. Will recommend it to future buyers/users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bhey, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass
Great bass. Okay NC.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.noise canceling okay but definitely can’t cancel out the regular voice or songs - it just suppresses it a little bit. Don’t expect magical pin drop silence. Great bass and music. It does get a bit uncomfortable after a few minutes of usage. If you have previously owned any headphones, it should definitely not be an issue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seik,
We appreciate your review of the headphones. Good to know that you like the sound quality of the headphones.
Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
sound proof!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I go these a while back and 100% love them! I was between there apple headphones…. Def buy if you wanna save money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabsA, we're glad you are enjoying your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Great headphones.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. 2 years later they're still the best headphones I've purchased. Sony nailed this. I've bought these for 2 others as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 6ix5ive,
Thank you for that wonderful feedback. We're glad you love your Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the real deal for noise cancellation. Impeccable quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BibekB, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony does it again! Another pair of headphones that are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorM,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM4 headphones have impressed you once again. Your continued trust in Sony’s quality inspires us to keep delivering exceptional products. Thank you for sharing your enthusiasm!
Best regards,
-Fred
- Pros mentioned:Sound quality
Aweseome and worth every penny
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG talk about noise-canceling! These headphones are great for working around the house, gym, and my office for conference calls. I have not found any cons to these yet because they are all pro.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi damondu, We are thrilled to know that you are using your wireless headphones with your everyday activities. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, awesome sound quality; able to use easily while working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalvinS,
Perfect! We're glad that you are enjoying the awesome sound quality of our WH1000XM4 headphone while working out. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Perfect Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation, ambiance control, and sound. Better than the XM5s which i previously had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaiI,
Nice! Thank you for sharing your feedback with our Sony WH1000XM4. We are truly happy to hear that you are pelased with the noise canceling feature, ambiance control and sound quality of our Sony XM4. Thank for choosing Sony! - Marco
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sale price was good. They are great for listening to my computer using Bluetooth when there are other people in the house. Solid product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pawpaw, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
It’s petty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has this great thing about it which is the soundproof And it also has this cool feature about which is when someone is talking to you you can put your on the headphones while someone is talking to you!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aloulou2000, we're glad that you're enjoying the noise canceling and Speak-to-Chat functions of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Block out the world
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny. Can’t watch tv without headphones late at night , and these make experience so much better. You’ll be lucky to hear thunder or transformers blowing up in the yard outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dustin, That's really cool! Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM4. We're glad your investment is worth it. We're also happy to hear you like the incredible noise canceling feature and you're having an enjoyable listening experience with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Great Noise-Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a nee pair of noise-cancelling headphones and came across these in the store. Tested them in the store and was not disappointed when I got them home. Work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeepGuy530, You've made an excellent choice! We're very happy to hear you're satisfied with the industry-leading noise cancelaiton feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
A+ Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crystal Clear Symphony! No better way to describe it. Blocked all ambient noises and I was able to relax and enjoy my music for how it should be. Beautiful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobosa, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely amazing! I love them! A coworker recommended them to me and I’m glad I bought them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabyYuri, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony! -Jess