Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice connects with ease noise cancellation is great sound quality it peak I love these for my everyday use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeremiah,
Thank you for the purchase! We're glad to hear that you love the noise canceling and sound quality of the headphones for your everyday use. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've had, the sound quality is awesome. Also great price
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MeshaunS,
Nice! Thank you for sharing your review of our WH1000XM4. We're happy that you like the audio quality of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned many headphones over the years, these are the best. The sound is great no matter what kind of music. The noise cancelling is the best available. Reccomended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justrobu,
Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great everyday headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market right now, that aren't audiophile quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Johnny5,
Great! Thanks for the feedback and we're glad that you appreciate the audio quality of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was deciding between this and XM5, I'm glad I went with this instead. I love it so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raushan, You've made an excellent choice! We're glad you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
sons christmas gift
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son just had to have these, the sound quality is great!!!! better be for the price. they live up to their expectation, however beats provide just as good quality and were cheaper
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ktdet,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter spent over $400 on these, on my credit card! Wanted to kill her. But they are great! Excellent noise cancellation. I use them when I want to ignore her dad!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Security,
Thank you for sharing a short story why you got this amazing headphones! We're glad to know that you are enjoying the great sound and noise canceling features of the unit. Nice to know it suits your needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for your feedback and enjoy your new headphones! - Kris
- Pros mentioned:Battery life
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these everyday, never fails and charges fast and last forever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anon, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was stuck between getting these and the Apple ones. I’m glad I went with these. Great quality, my go to for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jebb, You've made a great choice! We're glad to hear that you're using the WH1000XM4 as your go to headphones when going to the gym. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Wow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was amazed at the quality of sound that came from these headphones. The noise cancellation was also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesR, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model of Sony headphones are excellent quality with great sound and precision. I definitely plan to buy more Sony products in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EXCELLENTE, Thank you for the wonderful feedback! Great to know you like the excellent quality and great sound of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good headset for the price. Not too cheap not too expensive, the bluetooth world perfectly as well as the noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew, Awesome! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony M-4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To me these is the best of the best really good on everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarP, we're happy to know that you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Very good but annoying clicking noise in right ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and noise canceling, but I have now had two pairs and both have an irritating clicking noise in the right ear. Not audio, but more a plastic sound. Not sure what it is, but it's rather annoying for headphones this expensive. Everything else is fantastic though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickMahomesll, While we are glad to hear that you are happy with the sound quality of your new WH-1000XM4, we are sorry to hear that you are experiencing a clicking noise on the right earcup of the headphones.
Depending on the surrounding environment, wind noise or hissing sound may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
If you feel annoyed or uncomfortable with White noise or hissing sound, please change [NC/Ambient] mode to [OFF].
If you have never connected to the Sony | Headphones Connect app: change [NC/Ambient] settings by pressing the CUSTOM button on the headphones repeatedly until the Ambient Sound Mode is turned off.
If you have previously connected to the Sony | Headphones Connect app: change [NC/Ambient] settings using the Headphones Connect app => [Sound] -> [Ambient Sound Control] -> toggle left to turn off.
Resetting and Initializing the headphones will also help on resolving the issue.
To reset, press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the issue still occurs, please initialize the headphones.
To initialize, turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If you need further assistance with your WH-1000XM4, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is prolly the best daily use headphones I have purchased
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnimR,
You made the right choice! We're glad that these headphones are perfect for your lifestyle. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound is amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing. Great buy. Although I drink the Apple Juice, I could not justify the price of their new headphones. I did my research, listen to a paired these, and was sold!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianM, Excellent! We're glad that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
AMAZING
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] SOME OF THE BEST HEADPHONES GET GET GET, WAY BETTER THEN ANY OTHER ONE IVE TRIED SOME OF THE BEST SO FAR !!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stopzer, We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound and noise cancellation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want great sound and noise cancellation without sticking anything inside your ears, check these out. A bit pricy, but you get what you pay for. Fun to use the many features, too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lawrose, we're glad you like the sound quality and the noise canceling feature of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Worth the cost
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the sound is fantastic, the noice cancelling that attracted me to the product has proven to be the most valuable asset. Well worth the purchase, and I cannot recommend them enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Glad to hear that you are happy with the sound quality and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.
Regards,
Carl
- Pros mentioned:Comfort
Great but please fix ‘2 devices simultaneously’
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic, comfy and quality headphones. 4/5 because the”Connect to 2 devices simultaneously” isn’t as great as you’d hope. I have had multiple issues when I am listening to music via iPhone and then my headphones will randomly switch to my MacBook and I will have “dead air”.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, we're glad you like the qualiy and comfort of our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with the multipoint feature of your SONY unit. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl