Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
2 thumbs up
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife to use at work. Noise canceling works good and good sound quality. She has a small head and loves them. I like them my head is a little bigger and not as a natural of a fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WadeJ, Thanks for sharing your experience with the Sony XM4 wireless headphones. We're glad that you are enjoying them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. -Craig
- Pros mentioned:Sound quality
holy moly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i feel like im in heaven while i listen to music with these headphones on. invest in it rn.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello annie,
That's awesome! We are truly delighted to hear that you enjoyed listening to your favorite music using our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones i ever bought and would buy it again with protection for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristianC,
Good decision in getting this one! Surely, you'll enjoy listening to your favorite music with our WH1000XM4. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort
Better than Apple
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable wearing it. Compared to the Apple headphones
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, RachelleD! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Works great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter. She loves them. Absolutely can not hear me calling with the noise canceling on! Haha
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MistyG,
You made the right choice! We're glad that your daughter is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
They are great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are what i expected and i love them cant go wrong with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelC, Thank you for the wonderful feedback! We're very happy to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Awesome sound and tech
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound. The ANC is really good along with the other features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esco,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works great, don’t know how it blocks out so much noise. I am using with blue tooth for tv and it does drop the sound once in a while just for a second but not enough or long enough to miss what is being said. Very happy with head phones and amazed at the noise cancellation ability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigblue,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are experiencing connectivity issues. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
GREAT SOUND
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. I love these headphones I’m happy. The sound quality is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CUTIEPIE, Thank you for the great review! Good to know you love the awesome sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Fabulous noise cancellation - great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow - these sonys are worth it. The noise cancelling features are amazing and the updated speaking detection is amazing. What a great upgrade from my older model!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jmed123,
You made the right choice in upgrading to the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
King of ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and amazing noise cancellation. Literally my best purchase over the years, totally worth the money. If you are looking for great noise-canceling headphones, go for this.
I would recommend this to a friend - Pros mentioned:Sound quality
Cool Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my sons 22nd birthday He says they work great They keep out the outside sounds He is very pleased with them and uses them daily Very much would recommend to friends
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bales22,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Gym perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. I mainly use them for the gym and they’re perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juliana, we're glad you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Life savers- noise on airplane gives me a headache - this makes the flight so much more bearable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Troll, great! we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Performing....as advertised!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still maintaining Sony's high standards. Only upgraded from the XM-3's due to their tweaking the of quieting down even more of background noise during calls and the added feature dual connection at once on two devices like the QC 35 II. Only wish they were water resistant like the Jabra 85t's. Hence 4 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buzz, we're glad that you continue to choose Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the water resistance feature is greatly appreciated. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Headphone Review!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.XM4’s by Sony couldnt be a better choice for myself. Love how comfortable they are. I give them a 4.5/5, solid set of headphones for the gym and everyday use. I just dislike the talk for ambient sound feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankieMojo, we;re glad your are enjoying our industry-leading noise canceling headphones. We understand your feedback regarding the ambient sound feature of your SONY unit. If you are referring the Quick Attention Mode, please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752815.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Weight
Great Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the M2 for the last couple of years and decided to upgrade primarily due to the additional software features offered in the newer version. I will say that while they are lighter than the previous version, the materials feel less premium. Outside of that, I love these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenzie,
We're glad that you like the additional features of the WH1000XM4. Your feedback about the material is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Top quality!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are the best. Exigencies but worth it. The quality is top notch, both sound and manufacturing. Using them takes some figuring out. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 7Stars,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
top notch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I truly believe these are the best headphones you can get in this price range. I waited to see if they would get a sale price and grabbed it as soon as the priced drop for the holidays
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elite101,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Good Headphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Obviously you can go for XM5's, but these aren't horrible. Sound wise, XM5's are better but for the cost, these are fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tyler,
Thank you for sharing your feedback on our XM4. We're glad that you are satisfied with the audio quality. Thank you for choosing Sony! - Marco