Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good Headphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Obviously you can go for XM5's, but these aren't horrible. Sound wise, XM5's are better but for the cost, these are fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tyler,
Thank you for sharing your feedback on our XM4. We're glad that you are satisfied with the audio quality. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
gym audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great for the gym, great audio, easy to connect to bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeP, perfect! We're extremely pleased it suits your needs. Thank you very much for sharing your awesome experience with the WH1000XM4 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Excellent Sound Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. I previously had the Bose QC35 and Sony blows it out of the water in terms of noise cancellation and sound quality when listening to music. I highly recommend Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chokoloko,
You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Sweet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! I have the previous model and these are just a great step up! Definitely love the pause when taking off and how it'll pause when being vocal rather than holding onto the right side.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer, We're glad that you're enjoying the amazing feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great noise cancelling headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. I use them at work and at home. My only complaint is that if I lay down to watch tv with them on, I sometimes push a button to turn them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JBFW, Fantastic! We're very pleased to hear you love the great noise canceling feature of your new Sony WH-1000XM4. We appreciate your feedback about the unit accidentally turning off while you're laying down. You can temporarily disable the touch sensor control panel by going into the Sony | Headphones Connect settings. Tap the [Touch sensor control panel] switch on the Dashboard to switch the setting between [On] and [Off]. REF: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935912.html
Should you need further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Buy this
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love these. Im a college student and needed to get rid of everyday noises and this does wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth,
You made the right choice! We're glad that the noise canceling function of the headphones is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but it recently stopped working. I've enjoyed it so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tp4bb,
While we are happy that you are enjoying your XM4, we're sorry to hear that it stopped working. We would like to know more about what happened. For the meantime, please try these steps.
- Make sure the battery is fully charged.
- The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
- Reset the headset.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Regards,
Marco
- Pros mentioned:Sound quality
Great for most part
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones definitely help me study in many environments. Cancels out lower frequency noise better. Annoying high pitched voices not fully sound proof unfortunately. Not as noise cancelling as airpodspro but I still like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MomS, we're glad you are enjoying our industry-leading noise canceling headphones. We're sorry to hear that you have issues with your SONY unit. When there's an issue during calls, please use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html
If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones great quality very good!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vaal,
Awesome! We're glad you like your WH1000XM4 headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. They're seen as the best because they are pretty dang good! The ease of use is good, but not great. However the sound is pretty dog on good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar4e, Awesome! We're glad that you are happy with the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Head phone’s
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best head phones I’ve ever used especially while working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayson,
That's great! We're glad to hear that you like the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded my Airpod pros to these headphones and its a big difference! The noise cancelling feature is the best one yet! Also the audio quality is so much better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sauceboss,
Great! We're thrilled that you are happy with the upgrade. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Eat headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I ever had and the battery life is so good and it last longer
I would recommend this to a friendBrand response from SonyListens
Posted .Hello resanbabu,
Awesome! Thank you for your purchase and we're glad that you like your new Sony WH1000XM4 for having such a long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headset even in 2023
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User friendly especially for a non-audiophile who wants a near premium headaet atleast
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pipoy,
Nice! We are truly happy that you like the quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Solitude!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most amazing noise canceling headphones. Far exceeded my expectations as to there effectiveness. If you are looking for a way to escape the noise of life these are for you!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
You made the right choice with the Sony WH1000XM4 Noise Canceling Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Superior Noise Cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are still pricey even with the Xmas sales but I found the sound quality to be well worth it. Slightly Better than Bose QC45 and much much better than Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi REDDYC, Great! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right on time and looks exactly like in picture with excellent features
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, user403455!
We are delighted to hear that your WH-1000XM4 headphones arrived right on time and that they look exactly as expected! It's incredibly rewarding to know that you are enjoying the excellent features that make these such a popular choice for premium audio and noise cancellation.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best bluetooth speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such great sound and fearures! Used to listen to my record player via bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello hb47,
Great! It's nice to know that you are loving the sound quality and other amazing features of your WH1000XM4. Thanks for the feedback and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality, although the headphones can have a steep price. Make sure to get it while it's discounted as it's not too rare to find at $250 instead of $350.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, Thanks for the excellent review! We're glad you like the overall quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
SM & KK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. We love it. The setup was easy. Its soft. It doesnt hurt around the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StacyM,
Nice! Thank you for your positive feedback adn we are delighted to hear that you are satisfied with the quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco