Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
silverness
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, Sweat will slowly damage ear puffs. Battery not to lasting. Connecting is a struggle at moments. Other than a few electronically flaws great comfortless.
I would recommend this to a friend Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones best item from keep up the great work
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antman2782b,
We love to hear that! We're delighted that you love your WH-1000XM4 headphones, and we appreciate you recognizing our commitment to great work.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort
Super nice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice and comfortable headphones!! It's also compact and good for traveling or anywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShanT,
That's great! We're happy to hear that you like the comfortable and compact design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Very much recommended
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these as a gift for my wife. She has done nothing but gush over them since, insisting that they are the best she has ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maddux,
Fabulous! That's very thought of you on getting your wife a new pair of headphones. We greatly appreciate how much she is enjoying the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot with the military on c17 and c130s i finally can watch movies and understand what they are saying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tolo, We are really glad to hear that. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great sound quality and noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, noise canceling and build quality. Only complaint was that it made my ears feel hot pretty quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jtg97, We are glad that you like sound quality, noise canceling and build quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Please make sure to wear your headphones correctly and adjust the length of the headband according to your preference for more comfortable listening experience: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Thank you for choosing Sony! Vincent
The perfect ANC headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the perfect over the ear active noise canceling headphones. Multiple device support, superb ANC, easy to use, and amazing app for customizing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandomReviewer,
Great! We're thrilled to hear that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Introverts dream
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great, cancels noise perfectly. Can't hear people talking when I am wearing these even if they are right next to me. Perfect for introverts. (:
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RubberyRaven,
Thank you for the 5-star rating and we're glad you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort
A little disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're okay. For the amount of money I paid for these headphones, the sound quality is basic and not all that great. Sounds mostly muffled even if you customize the sound. When I'm active, it loses connection often. And i also hate that I can't charge and use them at the same time. But I will say they are quite comfortable to wear. Nice design. And the blue is nice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AliciaA,
Thank you for sharing your feedback. While we're glad that you appreciate the design and comfortability of our XM4, we're sorry to hear that you are not pleased with the audio quality and having some disconnection issues. Please allow us to help and turn this to a better experience. Sound quality may sometimes depend on the audio source.
For optimum performance of your XM4, please make sure to install the latest software version via Sony Headphone Connect app.
Here are some helpful links that can fix the issues.
Low sound quality
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
About the sound quality mode
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
I hope this helps and if you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Regards,
Marco
- Pros mentioned:Sound quality
Super Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Awesome Awesome bought two! The 360 surround sound is so good! Beats were heard like never before. This was 3 dimensional a complete emersion in sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMedina, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great overall specially when on sale! better than the more expensive model
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoS, This is great! We're also thrilled to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
quality sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quality sound, and nice packaging. The wifi control was awesome too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello abc123,
Thay's nice! We're happy to hear that you like the sound quality and carrying case of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Mind blown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling. Stellar audio. Enough said. I will knock a point off for gesture controls. It needs to be better at detection. Hopefully a software update takes care of that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brakehorse, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the controls is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Best Noise Canceling Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. The noise canceling is great. I can work in quiet, even while my Grandson watches TV and/or plays switch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanneG,
We appreciate you taking the time to share your experience with the SA-RS3S speakers. It's wonderful to hear that the new sound is so much better and that the clarity has been a great benefit for you both.
We are very sorry for the pairing difficulties you faced and for the confusion with the included instructions. We understand how frustrating that can be. We're happy to hear you found a helpful online guide and were able to get everything working. Please know that our support team is available from Monday to Friday 9am - 9pm ET and weekends 10am - 8pm ET. May you need further assistance you can reach out to us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks again for your review, and for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Really nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy using these on the go and at home. Getting more use out of these the longer I have them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, thank you so much for sharing your experience with the WH-1000XM4 Noise Cancelling Headphones! We're delighted to hear that they've become such a staple for you, whether you're on the go or at home. That versatility is exactly what we designed them for—delivering top-tier sound and industry-leading noise cancellation in any environment. It’s fantastic that you’re finding them more valuable the longer you own them! We appreciate you choosing Sony! Best, Jenn.
- Pros mentioned:Sound quality
GREATNESS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the equalizer app and the quality of sound. Best headphones I have owned by far. Kinda cost a lot but who cares that worry will melt once you hear them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Art1234,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've ever used. The notice cancelation is amazing and the sound is nothing like my old beats. These are worth the price, you won't regret buying them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flaminghotcheetohs4, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you ever owned. Good to know you're enjoying the amazing features especially the noise canceling and overall sound quality of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We really appreciate your recommendation. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can finally survive kids crying in sync on an airplane!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrownDevil, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
Comfy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and work great! Got these for my Father-in-law for Christmas and he loves them! He’s learned how to connect them to his TV and iPhone interchangeably with ease.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bhavesh, Thank you so much for the 5-star rating! Awesome gift! Glad to hear that the WH-1000XM4 works well and that you are happy with the comfort of the headphones! If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony - WH-1000XM4 Wireless Noise-Cancelling Over-
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall happy with this purchase. I am partially deaf so I wanted a pair of over-the-ear headphones. I am very happy with these. The sound is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cyb3rN1nj4, , Great! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl