Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Quality headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality headphones that does its job of noice cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dang, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worth the money. Amazing sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EsmeraldaD,
Nice! We're truly happy to hear your satisfaction on the sound quality and noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphines are topnotch. Noise canceling to the nines. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DragonSlayer,
That is awesome! Definitely one of the best! We are delighted to hear that you are pleased with the performance of our WH1000XM4, especially its noise canceling capability. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony wh 1000 m4s are probably the best things that I put on my ears ever highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi painesville, wow! We're glad you like our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and de sound cancellation is just great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichelleS,
That's awesome, right!? We are very happy that you are pleased with the sound quality and noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Such clear sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, thats the only word I can use to describe these. What an amazing headset. The sound quality is second to none. Just trully remarcable sound and noise cancelation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ablot,
Perfect! We're happy to know that your are enjoying the excellency of this headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great and love the color as not just the standard headphone black.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonK, we're glad you love the sound quality and color of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! We love these headphones and all the features they have to offer
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Haley,
Thanks for sharing your thoughts on our Sony WH1000XM4 and we are gladly to hear that you are satisfied with sound quality and awesome features of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best headphones !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality ! These noise canceling headphones work absolutely amazing !
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KellyS,
That's nice to hear that you are amazed with quality and noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has great noise cancellation. Sound is good. However mic could be better
I would recommend this to a friendBrand response from SonyListens
Posted .HI FerrinA, Great! We're glad that you like the sound and noise canceling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Get the best Noise canceling headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality headphones. I wanted the best and got it. This was on multiple sources the Top headphone around of its kind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rainmaker, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the excellent noise cancellation and incredible sound quality of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Battery life
Awesome headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best wireless headphones I have ever tried. Fell in love with these right away and I use them all the time. Has decent battery life too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi djmiked, we're glad you love our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
All I Needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality on these headphones are super incredible. I just love the clarity in sound and how easy it is to travel with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheEagle, Awesome! We're glad you're enjoying the excellent sound quality, clarity, and portability of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Quick take
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got theses, however the sound quality is excellent and noise canceling is amazing. Warning: setup seemed complicated, Have used so far with l pad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ekimnot, Awesome! We're glad that you're enjoying the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite headphones, amazing noise cancellation, I use For studying and for gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexandraR,
Awesome! We're glad that you made our Sony WH1000XM4 your favorite headphone. You can now concentrate to your studies and workout without any distractions with the help of our XM4 amazing noise canceling capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for a trip to Phoenix. Best quiet flight ever. Highly recommend. Works great with my Sony Bravia too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi johnnypball, You've made an excellent choice! We're thrilled to hear you're enjoying the amazing noise cancellation of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my partner. She loves them and uses them regularly to lock out the noise. I can't be more impressed with the cancelation and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOver, Awesome gift! Glad to hear that he is happy with the noise canceling and sound quality of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Amazing product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headset with super sounding . Sony don't miss
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BhuvanyogasukeerthiJ, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
There is a defect the warranty will not cover
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound. Loved these. But it has been under a year, and they have broken due to a defect in the right swivel piece. I was literally putting them on my head like I always do, and the right swivel cracked. When I went to Sony for the 1-year warranty, they said they wouldn't cover physical damage even though this is a defect common in this specific kind of Sony headphone. They then wanted me to pay $90 only for labor to get them fixed. This $90 did not include the other cost that would be required. I would also have to pay for shipping both ways, which was $20 each. So if you don't mind them breaking in under a year and paying such a large price, then get them. The headphones have good sound quality but take a long time to connect to devices and can sometimes randomly disconnect. The sound quality is phenomenal, though, so there's that. But all in all, I feel like I've been robbed and wasted my money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Catherine, thanks for choosing and purchasing our product. We're glad you love the sound quality of the WH1000XM4. We're sorry to hear that you have an issue with your Sony unit. This is not the experience we want your to have. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
- Pros mentioned:Battery life
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect, and the battery lasts almost two weeks without charging them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeidieR, Thank you for the amazing review! We're very pleased to hear you like the long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam