Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Demasiados buenos excelente sonido y calidad y con cancelación de ruido
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarR, we appreciate your positive review of our product. We're glad you like it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Got a second pair as a gift!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. They are a little hard to get used to, but overall they are awesome. I got a pair for my boyfriend because he loved mine so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dakpope, Great! We're glad that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive ever purchased. The sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gavin,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Buy theses!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, feels great on the ears and great build quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidR,
Thank you for the purchase! We're happy to hear that you like the build and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
GREAT SOUNDING HEADPHONES
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones. sound quality is very clear. I prefer these over the apple headphones for sure for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oculus, You've made an excellent choice! Glad to hear you like the amazing sound clarity of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for almost a year, currently using them right now for my music, best headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, BrandonB! We're glad that you are enjoying your Sony WH1000XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase and noise cancelation is top notch allong with other features that I'm learning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieMan,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
enjoy the serenity
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Folds up nicely, super long battery life and comfortable and effective noise blocking
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JRod,
That's great! We're glad to hear that you like the comfortable design, noise canceling and battery of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, but not excellant. Bluetooth and noise reduction work very well. Not as small and comfortable as my previous koss or senheisor
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dlbrock, Great! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Carolina
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good and very good looking piece my daughter has for college and helping her good.
I would recommend this to a friendBrand response from SonyListens
Posted .That's fantastic to hear, MartaG!
We are so glad the WH-1000XM4 headphones are working out so well for your daughter in college.
You picked a top-tier pair of headphones that are perfect for a demanding college environment. The XM4's combination of industry-leading noise cancellation and exceptional sound quality means she can block out noisy dorms and libraries to focus on studying, and then fully enjoy music or movies when it's time to relax.
And yes, they are a very good-looking piece of tech!
Thank you for choosing Sony to help your daughter succeed!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great quality and true noise canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch noise cancelation. Liked it. Worth of buying!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atik, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony xm5000 review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headset. Pricey but you get exactly what you pay for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielL,
Great! Thanks for leaving your awesome feedback. We're glad that you are satisfied with the audio quality and performance of our WH1000XM4 as well as its amazing features. It's really worth every penny! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Long lasting, quality audio
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best wireless bluetooth headphones, amazing battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrandonS,
That's awesome! We are thrilled to hear that you are pleased with the amazing battery life and quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best headphone to edit videos with
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ste the best headphones i have used when it comrs to editing films
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Trevinchi,
That nice to hear that you were able to use our WH1000XM4 for editing films. Having such a good audio quality, amazing noise canceling capability and awesome battery life, making it the perfect headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best in class. High sound quality, and looks nice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SerhiiM,
Nice! We're delighted to hear that you appreciate the sound quality and design of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a set of Bose QC35 and the Sony has much better sound quality. The controls are awesome and so far I love them. Can’t wait for my plane trip to see if they are the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechBuyingFool, we're glad that you're enjoying the sound quality and controls of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
We hope you also enjoy these headphones on your plane trip. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product - I never had noise canceling headphones before and it makes such a difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanD, Thank you so much for your review. We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Folding flat is a must for transport. Easy to use app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Iigo,
Wow! That's nice to know that you are pleased with the sound quality and you appreciate the foldable design of our WH1000XM4. We're also happy that you were able to utilized the Sony app to customize the settings of your XM4 to your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable sound and looks, only problem that I had was the cushions pushing on my ear making them very uncomfortable after taking them off after a couple hours. YMMV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Davin, thank you so much for the 5-stars rating! We are really pleased to hear you are happy and satisfied with the fantastic sound quality and stylish design of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
We are sorry if you feel uncomfortable using it after a couple of hours. The WH1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. The noise cancellation exceeded my expectations. If I have any complaint, is that they can get a bit warm if I’m wearing them for extended periods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helenkeller, we're glad that you like the noise canceling function has exceeded your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.
~Ralph