Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing sound, connectivity issues with iPhone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one the best sounding pair of headphones I've ever owned. All that being said, if you have an iPhone, let alone a few Apple products that you want to use these for, bear in mind that the toggling from one device to the other comes with a painstakingly annoyance. I am constantly having to turn my bluetooth settings on and off and re-pairing every time I am wanting to use my iPad instead of my iPhone for listening. This is ridiculous with a device of this price point. I can't recommend these for Apple users.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KH0707, While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear that you are experiencing issues pairing them with your Apple devices. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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Model Number:
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Regards,
Carl
- Pros mentioned:Sound quality
Best sound quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality and noise canceling so far. Tried apple and Bose ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoaoV, Perfect! We're thrilled to hear you're enjoying the excellent sound quality and noise cancelation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They've been excellent so far. NC feature is a blessing on these
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bobby,
Great! It's nice to know that you are pleased with the excellent quality and superb noise canceling capability of our WH1000XM4. We appreciate your feedback and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Worth the investment!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING quality. The best headphones i ever owned. Noise cancellation is mind blowing...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayO, we're glad you like the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, works fine, and the sound is great. Noise canceling is very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jason,
Awesome! We are truly happy to hear that you are satisfied with the sound and noise canceling capability of our WH1000XM4.
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Worth It
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my friends birthday and I have also tried it on and I really buy headphones but because of this I was convinced to buy a headphone for myself. The noice cancellation is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SushmaA, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
The Perfect headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Perfect for audiobooks and binge watching shows
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brii,
Thank you for choosing Sony!
We're excited to hear that you love the WH1000XM4! It's wonderful to know they enhance your experience with audiobooks and binge-watching shows. Your enjoyment means a lot to us, and we're grateful to be part of those special moments. Thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
No brainier
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a lot of researching, I came to a conclusion to buy these. They sound great and have numerous smart features that are handy. I totally recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richy,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Great Purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Best I’ve ever bought. Highly recommend these head phones. I use them daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottM, we're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort
Great Choice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones obviously have amazing quality, however I am impressed with its comfortability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithM, Thank you for the positive review! We're so glad to hear you like the amazing quality and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Good pair of headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, I think anyone would be more than happy to get these
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Javi,
Nice headphone, right?! We're very happy that you appreciate the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you very much for your purchase and for choosing Sony! - Marco
- Pros mentioned:Sound quality
you've gotta get some!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are excellent; the noise-cancellation works perfectly, and I can study even while my family is making a racket!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi peaceful, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, sound quality is awesome, noise cancellation is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darc, we're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all the headphones I’ve had this is definitely in my top 3 as the best. Great battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonG, We are glad that your new Sony headphones are one of the best you have ever had. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is Top-notch .I would definitely recommend this product!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorC,
Nice! Thank for your recommendation! We are truly happy that the noise canceling feature of our Sony WH1000XM4 works perfectly to block unwanted noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect, great sound and controls only problem for me is how easily they fall off. Not super snug, I wouldn’t recommend for an active person, great for watching a movie.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SageM, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Fantastic Luxury Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and great noise canceling. My lifesaver for long flights. Transparency mode is not great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimM,
Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Sony WH1000XM4. Great sound quality and noise canceling. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BusyPenguin, We are glad to hear that you are happy with your two WH-1000XM4s! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass
Loved it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, best in class ANC. Good bass and clear music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cruzer,
Thank you very much for this awesome review and for giving our WH1000XM4 a 5-star rating. This means a lot to us. We're glad that you are pleased with the ANC feature and sound quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Sound quality
Love
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, great noise cancelation, and super easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bose,
Perfect! We're glad that you are enjoying the sound quality, noise canceling feature, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph