Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Grand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality! Recommend! Use them constantly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonR,
Thank you for an amazing review and recommendation! We always strive to deliver the best quality with our products. Your satisfaction with your WH1000XM4 headphones is greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had. Noise cancelling is my all time favorite feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cece, Excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing noise canceling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for flights. Its amazing how much noise these headphones get rid of.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sascha,
That's perfect! We're glad that our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones were able to live up to its purpose of eliminating unnecessary noise. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best value wireless headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had been a BOSE fan for over-the-ear headphones for over 10 years now, but I have to admit the SONY-WH-1000XM4 are the best pair of headphones I have ever owned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Traveller, thank you so much for the 5-stars rating and feedback! We are pleased to hear you are happy and satisfied with the incredible sound quality of our new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far my son loves these headphones!! They were a Christmas present!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DebraI,
What a nice Christmas gift! We are truly delighted to hear that your son loves his new Sony WH1000XM4 headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Good for neurodivergent people with sensory issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound cancellation is great and helps a lot with my misophonia and sensory issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HassetA, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good earphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, sturdy and beautiful sound. I recomend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanyaP, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony hesdphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are still some of the best headphones out in the market, the noise cancellation is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javier, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Weight
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, lightweight and works like a gem! I highly recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JCC18,
Perfect! We are truly delighted to hear that you appreciate the comfortable design and how lightweight our Sony WH1000MX4 is. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
Sure :)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think if they are on sale, buy them because it feels good to get a deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesJ,
Thank you for the 5-star review! We agree that getting a great deal is the perfect bonus! We're glad you chose the Sony WH-1000XM4 headphones, which are renowned for their industry-leading Noise Cancellation, their ability to deliver exceptional sound quality thanks to the powerful HD Noise Cancelling Processor QN1, and convenient features like Speak-to-Chat, which automatically pauses your music when you start talking. Enjoy the peace and quiet of your music!
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My music is spot on and the outside noise is gone!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dirich, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Well worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never had ANC headphones before, so these are a huge improvement over my last in ear headphones. I especially like the ability to customize most of the settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frankieboys,
Awesome! We're glad that upgrading to these headphones was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 very good for the gym the price may be high but you get everything you pay for
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyC, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Forever Customer Returns
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made sure to upgrade to the newest set, and wow! The noise cancellation and 360 Audio experience blows me out of the water! Love these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaptainInsaneO,
Awesome! We're glad to hear your satisfaction and enjoyable experience with your new headphones. Nice to hear you love the noise canceling features and 360 Audio of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.Looking forward to your continued support and thank you for trusting Sony! - Kris
- Pros mentioned:Sound quality
Fun Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, noise cancelation and quality above the rest. Great for listening to music, video game audio, movies, and youtube!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
You made the right choice! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grea sound quality and comes with a really nice case to store them in. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aaron, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Best headphones I've had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comforting and I love listening to rock music with them!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JustinCredible,
Great! It's nice to know that you are enjoying your rock music with our WH1000XM4. Listen for hours without hurting your head or ears, thanks to the comfortable design of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless headphones I have owned hands down. The sound quality is amazing. The app is kinda annoying. The connecting two devices is convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew,
We're glad that you like the sound quality and multipoint function of the headphones. Your feedback about the app is greatly appreciated. We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Overall Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 1000XM3s were already great at hushing airplanes, buses, trains, and other constant sound, but according to Sony, the 1000XM4s have gotten modestly better at reducing mid-high frequency sounds — like voices and everyday ambient sound. I haven’t had the previous pair on hand to compare against, but my visits to the grocery store have been free of noisy distractions or chatter cutting through. Sony also says it has improved the optional feature that upscales compressed music with the help of AI, which can now analyze music in real time and recognize instruments, music genres, and individual elements of songs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emmanuel, you definitely made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Best headphones for on the go...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best travel and on the go headphones in the market with noise cancelling. Best Buy is the best place to purchase these headphones. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, Awesome! We're really glad to hear you're happy and satisfied with the amazing sound quality and noise cancelling feature of our industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing such an excellent shopping experience and for choosing Sony! -Jess