Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Good Noise Cancelling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research. If doing over would try the different ones. It's a little bigger than anticipated. Battery life is great. Maybe expecting too much on noise -cancelling. Got it on a deep sale and worth that price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lundnc, You've made an excellent choice! We're glad you like the amazing battery life and noise canceling feature. To ensure optimal noise canceling, please follow the guidelines on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Awesome purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality coming out of this headset is off the charts!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DonnaA,
That's awesome! We're happy that you are impressed with the sound quality of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
spin instructor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my headphones! will recommend to others for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ConnieV,
Thank you for choosing Sony!
We're elated to hear that you love your WH1000XM4 headphones! Your recommendation means a lot to us, and we’re delighted that they’re making a positive impact on your listening experience. Thank you for sharing your enthusiasm!
Best regards,
-Fred
- Pros mentioned:Sound quality
Love Them!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable. Absolutely love the noise canceling and base.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrandieH,
Awesome! We are truly happy hearing your satisfaction on the sound quality, noise canceling capability and comfortability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Highly recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality with noise canceling is amazing. It’s worth to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yuki,
Thank you for purchasing our Sony WH1000XM4 and for your recommendation. We are thrilled to hear that you are satisfied with the audio quality and noise canceling capability of your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, loud, a little sweaty after a while but not really a big deal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victoria,
Thank you for the 5-star rating! We're glad to hear you like the comfortable fit and loud sound of your Sony headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and the sound quality is fantastic. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlesH,
Wow! Thanks for your recommendation and we are thrilled that you are amazed on the fantastic sound quality of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Nice piece of headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good headphone with so many functions, especially the ANC. I would have loved the control options by the right ear to be in form of buttons, rather than swiping left, right, up and down. I'm still studying other functions, so as to get used to the headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wilfem,
We're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about physical buttons is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have awesome clarity and if i want to have no disturbances i can with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherB, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love!!! These are just the best headphones I’ve ever owned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CJade, we're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
I like them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. I got them for my sister as a gift and she loves them. They are great for noise cancellation and also has great features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
Great! We're glad that your sister is enjoying the amazing features of the headphones like the noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Qualified Best Buy customer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality headphone. Noise cancellation is working more than I expected 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyB, we're glad you like our our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Excellent Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling headphones. The sound quality is excellent. The noise cancelling capabilities are as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TikiMan,
Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good value - you pay for quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wireless headphones. Good sound out of box and customizable sound with app and equalizer settings so you can change sound to meet your needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamR, We're glad to hear that you appreciate the good sound, great wireless function, and settings of the WH-1000XM4 Wireless Noise Cancelling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Good for non iOS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling and transparency mode are good. However, pairing to iOS and MacOS devices is a pain. Would recommend to non-Apple users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lill, we're glad you are enjoying our product. We appreciate your feedback about pairing the headphones to apple devices. You can find these links helpful in pairing and connecting the headphones to iPhones and Mac computers:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752768.html?search=iphone
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754729.html?search=mac
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
Great sound cancelation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i could have bought it sooner, now i wear it all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alfred99,
It's nice to hear that you are pleased with your new WH1000XM4 for having such an amazing noise canceling capability. You can now focus in whatever you are doing and listen to your favorite music without any distractions. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a present for my 17 years old son to use in the gym during workouts. He’s very happy, the sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Returned,
You made the right choice! We're glad that these headphones are perfect for your son's workouts. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones completely drown out ambient noise - I sometimes wear them without listening to music just for the peace and quiet. Very good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ralph,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Beautiful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect the sound the crisp the everything! Definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sherman,
Wow! Thanks for this awesome review! We are truly happy hearing this feedback and knowing that our customers are satisfied with the audio quality of their WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
Good quality headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my daughter and tried myself and love the sound quality. I have Bose Quiet Comfort ii model but Sony beats it as it one sounds much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Siva, This is a great gift idea! We're thrilled to hear you and your daughter love the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam