Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Item
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good quality and very good noise cancellation, 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Isac! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Outstanding Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have blown me out of the water. The noise cancellation is outstanding and I love how easy it is to use it between my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NB17,
Thank you so much for the 5 Star review!
We are really thrilled to hear you are happy and satisfied with the incredible noise canceling function of our WH-1000XM4. We are also thrilled you love the ease of use of these headphones on your devices.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complains here.... excellent product... I am able to use it at the gym, airplane or in the train.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Place,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Hey em quick!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for studying and long trips! Also the ANC on these things are best out there!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackP, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best headphones for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this pair for my daughter for x-mas. I already had a pair in black and my adult son has them as well. Superb battery life and the best noise cancelling available. They replaced Bose for all of us due to the better battery life. Great sound quality and a better value than the newer model XM5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinJ, Awesome Gift! We are glad to hear that you are enjoying your WH-1000XM4's sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Headphones out there!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still the best headphones out there. I just replaced my previous ones (4 years old) with these and I am still amazed at the quality! Would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lovelorn3,
Thank you for an amazing review and recommendations! We greatly appreciate how you are enjoying your new headphones. This is a great choice of an upgrade. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are so amazing. The noise cancelling is insane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user567960,
You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Audio King
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I’ve used. The sound quality, multi-device pairing and noise canceling, speak-to-chat are top notch. Plus the mobile is easy to use.
I would recommend this to a friend - Pros mentioned:Sound quality
Literally changed my life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been so obsessed with fhe noise canceling, just wish i got black instead of silver .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ja1bee,
Awesome! We're glad to hear your enjoyable experience with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
REVIEW
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing quality. Loud background noise and they easily eliminated all of it!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SelenaS, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. I put them on and I INSTANTLY loved them because they can even cancel out my brothers yelling at each other 24/7. Perfect for spacing out to music with!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kate,
Thank you for the purchase and we're happy to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Sound Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It Was Great, Great Balance of sounds with nice noice cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaisunaiM,
Perfect! We're glad that you are pleased with sound quality and noise canceling capability of our Sony WH1000XM4. You can now listen to your favorite music without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Omegaman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones I am enjoying them immensely. The quality is second to none. Glad I bought them on sale at a great price. I highly recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FunGuy,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones I prefer these over all the other ones this year Sony continues to make a quality product you won’t be disappointed with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch, You've made an excellent choice! We're very happy you're enjoying your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort
One of the best headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. These headphones are amazing and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nason,
You made the right choice! We're thrilled that you are enjoying the comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! I tried every brand and these are by far the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenM,
Thank you for the 5-star rating! We're glad to hear that you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Outstanding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for a month now and there's just one problem, everything else sounds like crap. These things are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HighZee,
You made the right choice! We're glad that you are enjoying the sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great. They cancel all noise around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChrisS,
That's nice to hear that you are enjoying your favorite music without the hassle of the outside noise, thanks to the superb noise canceling capability of our WH1000XM4. Keep enjoying and stay safe! Thanks for choosing Sony! - Marco
- Pros mentioned:Battery life
Works decent for what it is
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its is great with a phone. However it doesnt perform as one would want with a PC. This is really good for plane rides and the battery life is really freaking awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dillon, we're glad you like our product. We understand your feedback regarding using the unit with a pc. Please follow this link when connecting the unit to a pc:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752736.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones did everything in more. These are probably the best headphones that I have ever owned and I would definitely recommend them to someone else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToeTag88,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph