Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Massive head pain, otherwise ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a Beats Solo Pro, these were a massive disappointment. It hurt the top of my head after 1 hour and gave me a headache from it. The noise cancelling is better by a small amount, and the sound quality was decent after some EQ’ing (out of the box is way too bassy and muddy). Even after EQ was not much better than the Pro as is. The ear pads are fairly comfy, and the technical upgrades are admirable, but for me the lack of comfort was horrible. Tried a couple more sessions but returned after 1 day. I’ll either wait for the Bose 700 to go on sale or try out the AirPods Studio when they come out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, good to know that you like the upgrades we made particularly the noise canceling function of the headphones. It's unfortunate that you had to return it because of the fit and comfort. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and we hope you consider Sony in your future purchase. ~Ralph
- Pros mentioned:Sound quality
Awesome
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] They work great! Love them. Sound is awesome great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReinaA, Thank you for the 5-star rating! We're glad you love the overall quality and awesome sound of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancel earphones! When out it on, the world become yours. However, when you connect 2 device, you can’t use LDAC, which is sad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vergil,
Thanks for sharing your 5-star review of these amazing headphones. We're glad that you like the noise canceling function of the WH1000XM4. Your feedback about using LDAC during the multipoint function is greatly appreciated.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Must Have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not an audiophile but I enjoy good sound, I do have around 15 Headphones and IEMs, the XM3 did not make the cut, but these definitely do. They are a must have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shinraorg, good to know that you like the amazing sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. You can use the equalizer of the Sony Headphones Connect app to adjust the sound quality to tailor-fit your needs. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones...reduces noise...excellent sound...awesome purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriciaC, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
8.5/10
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones the sound is really good and the bass control is pretty nice. Noise cancellation is really good compared to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angelito,
Awesome! We're glad you like the sound quality, bass, and noise canceling features of your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. Sound quality is super, noise cancelling is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Konnie, Amazing! We are extremely pleased you are enjoying the superb sound quality and excellent noise cancellation of your WH-1000XM4. We're also glad that you are very satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound and love how well the ANC blocks put most of the background droning when im working outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DoctorMoxi, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best noise cancelling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic and 1000% better than bose in my opinion
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Oscar,
That's awesome! Thank you for your feedback. We are truly delighted to hear that you are pleased with the overall quality and performance of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Great sound quality. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TammyD,
Nice! We are very happy that you are pleased with the excellent sound quality of our WH1000XM4. Thank you for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as gift for my wife. She has loved every second she’s has worn these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cavin,
Very nice! We're glad to hear that your wife loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony does it again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best noise-cancelling headphones out there! Definitely worth the buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent atrue game changer the sound quality is unbelievable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jc77ink,
Thanks for this awesome feedback for the 5-star rating! We are delighted to hear that you are satisfied with the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Weight
Comfy, light... just couldn't sync to my work phon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super light and comfy. I bought them for one purpose and that was to be able to use them for work since they had a built-in microphone. I use 3CX internet phone app for my job and could not get those headphones to sync to that app, so I did return them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leigh, We regret to hear that you returned the headphones. We apologize for the inconvenience. The issue may resolve if you download the “Sony | Headphones Connect” app from the Google Play Store or App Store, and install the app on your smartphone. For more details, please check the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
We're glad that you appreciate the quality of the WH1000XM4. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
High Quality Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with just the right amount of base and treble. Love the feature where it lowers the sound when I speak.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck51809, We're glad that you love the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
- Pros mentioned:Sound quality
Great, actually outstanding.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, probably the best for the money. Adjust EQ for best sound, lifeless without doing. Once dialed in, superb. Speak to chat feature rocks..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Consumer, thank you so much for the 5-stars rating! We are really thrilled to hear you are happy and satisfied with the outstanding sound quality and amazing features of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great headphones for the gym & school
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance & sound on these headphones are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bobby,
Nice! That's awesome to hear that you are satisfied with the performance and audio quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great purchase !
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great headphones. One of the best noise cancellation on the market !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lelouch, Awesome! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Madevthe right choice. Sony was the better product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeA, great! We're glad you like your purchase! Enjoy your new headphones! ~Earl
- Pros mentioned:Sound quality
Great buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Still relevant and sounds vey good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OmarM, We are glad that you like the sound quality of your new Sony wireless headphones. Thank you for your purchase. Enjoy your music! Vincent