Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best Over The Head in the market!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best headphones ive ever had. Downloaded the apps to equalize audio and the noise canceling is astonishing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierReviews, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Fantastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Audiophile quality. All day comfort. Customizable EQ or preset. I do think the app software could be refined and make it more user friendly but i havent really used it much so maybe it me being new and the learning curve. Got them on sale for my daughter and i listened for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Mtje! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre really comfy and good noice canceling and good sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nando,
Perfect! It's nice to hear that you are pleased with the audio quality, comfortability and noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Top tier headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I promise you that these headphones are worth every penny and then some. The audio quality is exceptional!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfied,
We appreciate the positive feedback regarding the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Comfort
Super Comfy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product. stills very comfy on the ears which has been a "paint" point with bose (pun intended). i can use this for hours long without any issues!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jakenj,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Best for the price.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them on sale. Best sounding head phones. If you want a budget one. Try the sound core q45 headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Picafresa,
You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
PhiSon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions with the product are lacking severely. Once I figured out how the thing works, it is a great product with great features and terrific sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PROO,
Good to know that you are now able to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
You can refer to our support website for additional resources regarding the headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals
~Ralph
- Pros mentioned:Sound quality
Best purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are underrated in the quality of the headphones and in the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahR, Thank you for your review! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. They deliver great audio and the ANC is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raymond,
Perfect! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Buy these!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A purchase you won’t regret! So many amazing features and the comfort is awesome!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ashleeeee, We are happy that you like the features of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
BEST EVERR
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were BY FAR the best headphones I’ve ever owned! ….just wish i hadn’t lost them….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenB, we're glad you like our product! We're sorry to hear about what happened to your SONY unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Beat Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality in these headphones are amazing definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kellz,
Thank you so much for such a great review and recommendation! Your satisfaction with the amazing sound quality of your Sony headphones is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! - Kris
The best overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite out of my two dozen headphones. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeeheeMF,
That's fantastic to hear! We are incredibly thrilled that the WH-1000XM4 headphones are your absolute favorite among your extensive collection. Thank you for the high recommendation!
Thanks for choosing Sony.
Best regards, Eliab
Decent but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Given that I bought these on sale and feel that they were still overpriced for what I got? These are massively overpriced. Semi-decent noise control, but not very effective. The noise cancelling is unequal between the right and left side, which makes it feel like one of my ears is plugged up somehow. The app is useful only in that I could tell it to stop switching to ambient sound every time I stood up- that was obnoxious. So, okay but far too pricey at full price for what I received. Skullcandy was far better imo
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emgo2,
Thanks for reaching out and sharing your feedback about your WH-1000XM4 headphones. We're truly sorry to hear that they haven't lived up to your expectations. We can certainly understand your frustration.
We take customer feedback seriously and what you've described, particularly the imbalance in noise canceling between the right and left earcups, is something we'd like to help you with. That definitely isn't the experience we want for our customers.
A good first step to address that uneven noise canceling is to try the "NC Optimizer" function in the Sony | Sound Connect app. It's designed to optimize the noise canceling based on your head shape, hairstyle and even whether you're wearing glasses. Just put the headphones on, open the app, and look for the 'NC Optimizer' option. It should only take a minute or two to run.
If that doesn't solve it, sometimes a quick reset can help with these kinds of issues. To reset your WH-1000XM4 headphones, please follow the instructions on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If you've tried both of those steps and you're still experiencing the issue, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Very Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Until now, use it very well. Good quality, Good price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jenny,
Thanks for the 5 stars! We're delighted to hear you're enjoying the quality and value of your new Sony XM4 headphones. Happy listening, and thank you for choosing Sony! -Maria
Value for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best product ever value for money and high use case for day to day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DhairyaS!
Thanks so much for sharing your feedback on the WH-1000XM4. It's wonderful to know that they are proving to be a great investment for your daily life.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Easy to use and the sound is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anna, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Everything I wanted!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great! These do all the things i wanted them to do and feel great doing it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveW,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Sound is great and quality is wonderful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi resolution2021,
Awesome! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Just buy it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Obviously amazing. A no-brainer if you want good, comfortable noise canceling headphones. Sound quality is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kathryn, we're glad you like the comfort and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl