Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
All that I hoped they would be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend these headphones, great sound and great noise cancelling....almost too good, didn’t hear my husband calling my name from 2 feet away!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AMFi, We are glad that you are happy with your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Sony is the best!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best head phones period! Purchased xm 2, xm4 and xm5 love each one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
That's fantastic! We are very happy to know that you love the amazing performance of your WH-1000XM2, WH-1000XM4, and WH-1000XM5.
For the WH-1000XM4, intelligent and intuitive, these headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for trusting Sony!
- Romeo
- Pros mentioned:Sound quality
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the best noise canceling head phones that I have ever invested my money in❤️
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabby, You've made an excellent choice! We're glad you're enjoying the great noise cancelling feature of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Best in the business
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are active noise cancellation kings. You cannot get anything better than this. The companion application is very intuitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanket,Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality! Highly recommend! I purchased the royal blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinG,
Awesome! This brings us joy knowing that you are pleased with the quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! Enjoy! - Marco
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alot of touch features in the headphones, custom button settings, and great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bran,
Great! We're glad that you like the touch function, controls, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound and noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality! Love the noise canceling feature! I can use my backpack leaf blower and hear my music good. Easy to connect to different devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emily,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were perfect for me, and the staff was very helpful by finding me exactly what I needed and wanted
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IanL,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your new WH1000XM4 headphones! We're also glad that our team at Best Buy was able to help you find the perfect fit. Thanks for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Better than the rest!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was surprisingly better then my sennheiser headphones which I thought were the best. These headphones even had more depth of sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg,
You made the right choice with the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love the NFC pairing.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my trusty old wired sony studio headset with this one. I primarily listen to music and videoconference, and these work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gablivia,
Great! We're glad that you are happy with the upgrade. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my 16 year old son and he loves them. They’re very high quality and the noise cancellation is amazing. He’s very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TexasMom,
We're thrilled that your son is enjoying these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent noise cancelling, which is why we purchased. sound quality not as good as my sennheiser, but still very good. wireless is a big plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maynard99, You've made an excellent choice! Good to hear you're enjoying the industry-leading noise cancelation, sound quality, and wireless feature of your new WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great pair of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and great sound quality. I did have a few issues with the connection but overall great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello acportillo23,
Thank you for leaving your review and we're glad that you are satisfied with the overall quality and performance of our XM4. We apologize if you are having some connection issues. If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
We are more than happy to assist you.
Sincerely,
Marco
- Pros mentioned:Sound quality
real quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best audio device i own. i use them every day and rarely charge them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxwell, we're glad you like the sound quality of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the noise canceling feature. Works well in office where fan is constantly blowing, or at home with washer and dryer running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MJMM, We are glad that you like the noise canceling feature of your Sony WH-1000XM4 wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Granddaughter loved these headphones for a birthday gift, she was really impressed with the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CASH,
Awesome! This is definitely a great birthday gift for your granddaughter. We're glad she loves the incredible sound quality of the WH1000XM4. These headphones is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony Wireless Noise-Cancelling Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones!! Completely cancels out the puppies crying at night while trying to crate train them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Momof3, That's amazing! Glad to know you like the industry-leading noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound but flawed design.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelation, but I can only give it 3 stars because I'm on my second pair which just broke at the hinge just like the first pair did after just under a year of use. Sony does not cover this under their warranty even though it is a design flaw. cheap plastic that WILL eventually wear and break off. I cannot recommend them for this reason. everything else is great about them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Icem, While we are glad to hear that you are happy with the overall performance of the WH-1000XM4, we are sorry to hear that you are experiencing issues with your headphones. We would like to make sure that you are taken care of.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
The best of the best from Sony
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time using them they are great but when you play with the Equalizer they are amazing! The Noise-Canceling is god tier!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin,
Amazing! We're thrilled that you are enjoying the sound quality, equalizer, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Works with Sony HT-Z9F
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Connects to my Sony HT-Z9F sound bar. Now I can enjoy late night movies with great sound quality and without waking up the kids.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bing,
Awesome! We are glad you're enjoying your new Sony headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David