Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The return policy sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great. I already had a pair. I bought this one for my wife and she never opened the box. The 14 day return policy sucks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy,
We're glad that you are enjoying the amazing features of the headphones. Your feedback is greatly appreciated.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
XM4 - ANC at its best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling. Love the sound and that the app has an equalizer to adjust for preference. Comfortable even when wearing for hours at a time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were for my wife, and she loves them. She uses them in the kitchen when she is cooking, it keeps the noise out from our other TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Great sound and features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. The noise cancellation works quite well. I can have the phones paired to two devices, so it’s easy to switch between them.
I would recommend this to a friend - Pros mentioned:Battery life
Awesome sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally bought the samsung buds live but those hurt my ears. These do not hurt.my ears and have a 30+ hour battery life wowza
I would recommend this to a friendBrand response from SonyListens
Posted .Hello captainawesomeo,
Thank you so much for the 5 Star review!
We are so happy to hear you are satisfied with the comfortable fit design and long-lasting battery life of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great pair of headphones. The only reason I give 4 stars rather than 5 is because of the stuffiness. After a while, they do get very hot to wear, especially in comparison to the Bose 700. But the ANC and sound quality are superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hunter,
We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the design and comfort is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
SONY XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality build even though it is plastic. Noise cancelling is amazing and sound quality as well! Feels really good over the hears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nico,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones they are loud the noise canceling works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickG, we're glad you are enjoying our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
sony hp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are working great, sounds good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyCamera,
Awesome! Glad to hear your enjoyable experience with the superb sound quality and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loved this birthday present. Total noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trinigahl,
That's awesome! We're glad that your daughter loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Check band size
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. Not as great on the bass as some headphones but way better on noise canceling. If you have a head on the smaller size these headphones may not fit. I do not have to extend at all and they are a bit loose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarkandTw1s1t3d,
We are glad you like the noise canceling of the headphones. We will take note of your feedback regarding the headband. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sounds Great but Can Hurt
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great sounding with amazing noise cancelling, but the earcup/headphone design may have the inside of the cup too shallow for people with larger ears and cause some pain if not adjusted properly or wearing for an extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleK,
We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the fit and comfort is greatly appreciated. For optimum performance, make sure to adjust the headband of the headphones.
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
5 star head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves it; works spectacularly. High quality product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
Perfect! We're thrilled that your daughter is having a great time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Perfect pair of noise-cancelling headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the headphones to have for travelers and coffee shop workers. Noise-cancelling is out of this world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anonymous,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
For any music lover!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I’ve ever used! Coming from Bose, Beats, and others, these are the best quality of sound for the price. And stylish too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
If you're considering them, just do it already.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's Sony's Flagship headphones. I don't really think anything else really needs to be said. If you're considering them, just do it already.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zoft, thank you so much for the 5 Star review! We are really thrilled to hear you are happy and satisfied with the superb sound & quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good comfort but gets a little warm. Used these on an airplane and noise canceling is great. Sound quality is okay but better after changing some settings in the app you need to install.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Inaff, We're very grateful for this positive feedback! Good to know you like the comfortable fit, great noise cancelling feature and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great sound. I would highly recommend them to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinaD, amazing! We're glad you like the sound quality of our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Best Sonny headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones I ever owned. It does it’s job by canceling all outside noice. Sounds is A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Upgraded, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them such good quality my bf loves them thank u
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Radiscool, That's awesome! We are glad that you and your bf love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent