Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Keeps sounds away but easy to switch to taking mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cece, Thank you for the 5-star rating! We're very pleased to hear you like the great noise cancellation and you find it very easy to switch to ambient mode. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Sound quality
The go-to
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Prefer of my XM5s for size of case, base, and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheAllKnowing,
Fabulous! We are happy to know your satisfaction with the carrying case size, bass sound quality, and industry-leading noise canceling function of our WH-1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound, comfortable headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. Returned some beats and bought these instead. No comparison. The only thing is I need to learn the touch controls. I wear on the commuter rail and the noise cancellation is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Better than BOSE!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves the functionality of the headphones and the programming that helps the audio be perfect for your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joe2schmo, Great! Glad to hear that your wife is enjoying the WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Can it get better??????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Features out of this world. For those who are particular about your music sounds. Good experience....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicMatters210, good to know that you're having a great experience with these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing ever, love these headphones. They work incredibly better than I thought on the plane and everywhere I use them 10/10 or 5/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brando32,
Great! We're thrilled that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Greay headphones, best I've ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, the quality's great and I love the design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eileen,
Amazing! We're glad that you are enjoying the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this design over the previous one and the noise canceling and microphone is to much better and accurate
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MChukwudi, We are thrilled to know that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Easy checkout and good service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to ask for some help regarding the multiple headphones you guys had. Was able to get some associates help with the final decision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JorgeLoz, thank you for sharing your experience! We are thrilled to hear that you are pleased with your WH1000XM4 and that you received excellent guidance during your purchase. Thank you for choosing Sony. Best regards, -Jenn.
- Pros mentioned:Sound quality
meh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good and nice. fantastic!!! amazing! love! awesome BatChest!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mxnl,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive ever bought! The sound quality on these are immaculate!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hcgarcia531, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going to buy the XM5 but i wasn’t quite sold on it since it’s relatively new. I saw the XM4 for quite a steal and had more reviews and i gotta say this does not disappoint. The performance is amazing and is well worth the asking price i got for it. If you got the wallet for the XM5 i’d say go for it. But the XM4 will satisfy most unless your an audio snob, then thats up to you but im happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pigothy, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best wireless noise cancelling headphone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best wireless noise cancelling headphones with great sound quality. Love the Midnight blue color. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManojS, We are happy to hear your positive feedback with your new wireless headphones. Your new Sony WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for your purchase. -Vincent
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them I use them when I travel only hear the music not the planes noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mikey, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love Em!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them daily. Best headphones i have purchased by alot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shifen, great! We're happy to know that you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
One true sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was superb. It got the right blend of class and quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryD, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Did not disappoint
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is incredibly clear and powerful
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kiks,
Thank you for the perfect 5-star rating! We're glad that you appreciate the incredible sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought it as a gift for my brother; great noise canceling and great sound for his studying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi grace,
You made the right choice! We're glad that your brother is enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones for music, gaming and most importantly the sound is ridiculous as is the noise isolation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bdw1000, That's awesome! We are glad that you like the excellent quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
xm4
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great pair of headphone good and light build quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Nice! We're glad that you are pleased with the performance and quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco