Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
No Noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This rating is based on very good noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sounder, Nice! Thank you for sharing your feedback. We are truly happy knowing that you are pleased with the quality and noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Craig
- Pros mentioned:Sound quality
Sony #.1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones are all ways working at its best , with amazing sound and quality for anything in entertainment of every day life enjoyment
I would recommend this to a friend - Pros mentioned:Sound quality
Quiet comfort 45
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. Great noise cancellation which I use when my wife's parents come over to get the quiet comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi coolharry,
Amazing! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
XM4 > XM5 if you travel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was between the XM4 and XM5, and I'm glad i went with the XM4. I travel a decent amount and the foldability is very nice to have. Sound quality is solid without bass heavy. Comfortable for long periods and noise cancelling is great without feeling too "pressurized."
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chad, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great. Have not yet figured out how to keep it from automatically switching between noise reduction and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi txheadphones, We are happy you like the sound quality of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. If you are referring to the Adaptive Sound Control function, you may find this link helpful: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Banging
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best over the headphones ive had. Have three pairs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jhonny,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is second to none. Very versatile and noise cancelling is the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and features would definitely buy these headphones again and for a gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AuthorL, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time owning Sony headphones the m4 are great so for the only complaint I have is switching between devices hopefully there is an software update to fix this only had them for 2 weeks but for first time Sony headphones I own I like them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KJMoral, you definitely made the right choice! Make sure to turn on the [Connect to 2 devices simultaneously] on the Sony Headphones Connect app for easy switching. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
~Ralph
Great Sony Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, the sound isolation is very good. I use it with the aux and Bluetooth, the headset work with aux in the moments i have long gaming or trips, even when I cant get to charge it, it cant use the noise canceling after the battery dead but that's okay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Morac, Awesome! We're really glad to hear you're happy and satisfied with the great battery life, amazing sound quality, and excellent noise cancellation of our WH-1000XM4! Your assessment is spot on! While primarily designed for wireless audio streaming, the WH-1000XM4 headphones can also be used as a wired pair of headphones with the included audio cable. An ideal option for when you have an older, non-wireless device or you've run out of battery power. Thank you so much for the 5-stars review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
You need to have this !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noise Canceling Headphones. I used it every day in my workout. Sony did a Good Job!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Noise Cancelling is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were a great purchase. The noise cancelling feature works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techguy123, You've made an excellent choice! We are truly happy to hear your purchase went well and you are very pleased with its excellent noise cancellation and overall features. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality product has great sound , but it is a bit annoying when it stops the music playing when I talk
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luis, We're very grateful for this positive feedback! Good to know you like the great sound quality of the unit. If the music stops playing when you speak, the speak-to-chat function is most likely activated. This feature allows the headset to automatically pause or mute the music being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear. To disable Speak-to-Chat, hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated”.
For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=speak%20to%20chat
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony 1000xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and amazing sound quality, I’ve mostly used it on airplanes. Easy app interface and setup. I would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RCushman,
Great! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow these headphones are absolutely amazing the sound quality is A1
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielHerrera,
Fabulous! We are truly delighted to know your satisfaction with the incredible sound quality of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
missed my bus stop because of these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancelling works very well. it’s giving main character vibes during commutes. highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi diana, Excellent choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy, I loved them, they met my expectations, excellent sound, color and easy to carry in my bag.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pathy, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 has intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony Sony - WH1000XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it enjoying exciting good sounds and the most beautiful music ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethV, we're glad you love the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound...great Noise cancellation...cool tools to "tap" the ear piece to disable and reactivate the noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy, thank you so much for the 5 Star review!
We are really thrilled to hear you are happy and satisfied with the incredible sound quality, industry-leading noise canceling function, and amazing features of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
overall great noise cancelling bluetooth headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great noise cancelling. blocks noise well while on airplane. go fidelity. i like the dual controls. easy to use controls
I would recommend this to a friendBrand response from SonyListens
Posted .Hello flash,
We are glad you like the noise-canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David