Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good stuff
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for blocking out unwanted noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TommyG, great! We're glad you like the noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great purchase, always room to improve
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase I have made in a while. Great canceling. Max volume is moderately high. I could have more but my ear drums probably prefer this. Easy enough to connect. Multi connection is bad Gestures could be better, having to swipe over and over to volume control is clunky. Cool feature: putting your hand over the right will lower the volume and cancelling. who really uses the NFC to connect?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lisa, You've made a great choice! We're glad you like the excellent noise cancelling feature, volume level, easy Bluetooth pairing, and cool new features of the Sony XM4. If the gestures or touch control panel is not working correctly, please refer to this link to resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
We're sorry to hear about the multipoint connection issue you're having. We would like to know more about this so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For better than my old headphones. Base is great when u use the app to adjust it. Also cheaper than the apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, Thanks for this amazing review of your WH-1000XM4. We really love to hear you like the features and superb sound quality especially the bass of our industry-leading, Noise Canceling headphones WH-1000XM4! Good to know you are utilizing the built-in equalizer on the Sony headphones connect app and you've seen the overall improvements of the WH-1000XM4 compared to your previous headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them!!! Work great and have amazing sound quality!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Better than apple headphones!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones and sound quality that I have had in a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY!
- Pros mentioned:Sound quality
Best wireless headphones out there
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless headphones out there and definitely worth a buy, especially if you can find it during a sale. This is my second pair!
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. The best. The feature is unbeatable. Better than the competitor apple
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnJ, Amazing! We're very happy to hear this wonderful feedback! Good to know you're enjoying the overall features of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Nice upgrade from the XM3's
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the great sound quality from the previous model plus the great new features like the automatic pause when you take the off your head!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JIMBOB, Great! We're happy to hear that like its new features like the automatic pause and play function when wearing and removing the headset. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Yay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product that matches the description!!! Works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsabelF, we're glad you like your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Definitely recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, very happy with my headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allan,
That's great! We're glad to hear that you like the noise canceling of the headphones and happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones offer an Excellent Audio experience. The noise canceling is amazing, so spend the money and be happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corey! Glad to hear that you are happy with the noise canceling and that the WH-1000XM4 was worth it! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the clarity of the sound. Liked them so much I bought a second pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMLI,
You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. The noise canceling is excellent. A bit on the pricey side, but got them as a gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wonderful,
You received the perfect gift! We're glad that you like the noise canceling and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
XM5
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best headphones for noice cancelation and sound is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dream,
Perfect! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this headphones for me to do meditation and the noise canceling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rdx117, Awesome! We are so glad to hear that you are happy with your new headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them and they’re pretty good on my ears, also the sound quality is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steelers, Fantastic! We're very happy to hear you like the comfortable fit and great sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Worth the heavy price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steep price but one of the best purchases I’ve made in a while. Sound quality and noise cancelling are superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaseyJ,
You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The Best Made Better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from XM3…better in every way. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnH,
Thank you for the fantastic 5-star review and the recommendation! We're delighted you feel the WH-1000XM4 is better in every way compared to the XM3—that tells us we succeeded in making meaningful upgrades.
We hope you especially appreciate the improved comfort, the multi-point connection feature, and the smarter Noise Cancellation powered by our HD Noise Cancelling Processor QN1.
Thanks for trusting Sony and enjoy the upgrade!
Regards,
Dominick
- Pros mentioned:Sound quality
That sound tho
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are just great, no other way about it. The noise cancelation is as good as the previous gen which was fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
Great! We're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Horrible - Do Not Buy!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I would've returned these right away, but it was my first pair of wireless headphones for work and I was excited. I've had them for a couple years now and I am currently looking for different pair. Number one, to adjust any settings, you have to download the Sony app on your phone because it isn't compatible with the PC. So, whenever the darn thing goes into "Speak to Chat" mode on its own just by taking it on and off, I have to disconnect from my bluetooth on my PC and connect to the app and manually turn off this feature, which is not beneficial when I am in the middle of important meetings and working - relying on getting audio. But nope, not with these headphones. Apparently, you can turn off the STC with two fingers on the right side of the headphones, but this is just a pipedream. Recently, it has just started to cut audio for a minute at a time with me just sitting at my desk, not moving, or speaking. These are really the most user unfriendly, annoying wireless headphones ever!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ArianaJ,
We appreciate you sharing your experience with our WH1000XM4. We apologize if you are having issues before with the Speak to Chat feature and having the app only accessible via smartphone. This is not the news nor the experience we want you to have.
Here are some key notes for Speak to Chat feature of our XM4:
- The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
- Due to ambient noise, the speech of the person wearing the headset may not be detected, and the Speak-to-Chat mode may not activate. In this case, try speaking longer and with a louder voice. In some cases, the Speak-to-Chat mode may not activate even when speaking longer and with a louder voice in extremely noisy environments such as in an airplane.
- Music playback is paused while the Speak-to-Chat mode is active only when connected via Bluetooth connection.
- The connected device or playback application you are using may not support pausing of music playback.
About the audio issue wherein it cuts off, you may try this setting the headphone to “Priority on stable connection” mode for better connection. Kindly check this link for the full details.
Sound skips frequently.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If this not resolve the issue or you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist you.
Regards,
Marco