Customer Ratings & Reviews

Design is beautiful, sound quality is superior, and fits comfortably on my head. What’s there not to like. Sony lives up to its esteemed reputation once again.

I bought the XM3 in late July, and I was very satisfied with the sound quality, deep bass, and long battery life. But, the microphone was just ok, at least according to my friends. A week later, the XM4's were announced and I decided to return my XM3 within the return period, and purchased the XM4's instead. Same high quality sound and long battery life, but music/videos stop playing when the headphones are removed (a nice touch) and there's a significant improvement in the microphone voice quality. Yes, I had to pay a premium over the XM3, but it was definitely worth it since I'll be making a lot more video calls in the foreseeable future.

These are the best headphones I've ever used. Don't just put them on, listen to music and decide the sound quality. With these you have to download the app and adjust the EQ to make them sound good but once you dial it in, they are fantastic. I've never once had a drop from the bluetooth connection or distortion even walking away from my phone all over a house. The noise cancellation is great too.

Battery life is nuts, noise canceling works well and the sound is very good as well. Ive had my headsets these are some of my favorite. Light and comfortable as well.

The best of the best. Its sound is incredible. Its build quality is definitely perfect. It is 100% comfortable. Its 30-hour battery is powerful. I have no complaints. I love them and miss them when I'm not wearing them. Amazing SONY.

Sound quality and battery life are phenomenal. They are surprisingly comfortable for extended use, included case and accessories are superb.

I genuinely like the headphones they sound good especially what made them better is the customer service was fast also the headphones have great sound quality better then the Apple one I have.

Noise cancelling is amazing wish they were a little louder when listening to music. I use them alot when I watch tv and the sound quality is top of the line. They are also very comfortable on your ears.

Bought these headphones after having bought speakers and other headphones from them. What makes these stand out is not only the superb sound quality but the companion app that comes with it. The app allows for equalizer customization to the max. Noise cancellation is quite nice, especially being the passenger in a car or on a train, bus, ect. The other Bose headphones for around 399 have better noise cancellation but only by a small margin that I barely noticed. Just as Sony always touts it self, the bass on these bad boys can reach a perfect level without having fuzz. It takes a bit of playing around with the equalizer to find the best fit for you though. I’m a college student at the moment and it work great with zoom calls and phone calls. The call feature is great. It also has a track pad on the right ear cup that you can swipe on at different angles to lower, higher volume, skip songs, ect. The reason this is a 4 star and not a 5 start is that after about 8-10 hours of straight use (don’t judge me) the pressure from the crown of my head was painful, which is to be expected. Also, there was only one instance where the audio would stop and play for some unknown reason but was fixed with a simple off and on. I’d recommend these headphones over Bose, JBL, and other brands. My favorites BY FAR!

It took me a little while to get used to controls on these and to take advantage of the many features but I love these headphones! They are comfortable, great sounding and the noise cancellation is amazing (almost scary that you can not hear anything else when it's on!) I only wear headphones when I absolutely have to, I will always prefer being tuned into my surroundings but when I need to tune out or keep the room volume down, these are the way to go. The two bluetooth device pairing is great too because I use these on my LG TV and also with my iPhone without having to pair them again. The pause feature when I remove the headphones is awesome and the motion control on the right side took a bit of getting used to but now it comes more naturally to me.

The best over the ear wireless headphones. everything you could hope for. Long battery life, good volume and sound clarity, Very comfortable. They are soild all the way around, you won't be disappointed, better than my Bose NC700.

Best pair of headphones I've ever owned. Amazing sound. No ear fatigue. Only negative is they do get a little warm after about 30 min. Great battery life

These headphones have great sound quality and are very nice to wear. The features are also nice with the touch on the side. My only complaint is that the top of the headphones gets uncomfortable after about 2 hours of strait usage.

Very good headphones. Was deciding between the Beats and the Sonys and I’m super glad I went with the Sonys! Super comfortable, light weight, noise canceling, and great sound.

For the headphones that are considered the models to beat in the world of active noise cancelling Bluetooth, these are remarkably mediocre. They aren't terrible by any stretch, but they just aren't great. For the $300 price range they seem to hover around it's not unreasonable to expect more than one or two great features. After a week with them and deciding I didn't want them my wife tried them and decided neither did she. We will be returning them shortly. Their packaging is impressive. For a pair of over-ear headphones the fact that they be kept in an included hard case the size of a hardback book is really shocking. The case has room for a charger, a standard aux cable, and even includes a little adapter for airplane audio. There's also enough space for an additional dongle, like maybe a wall plug or my AirPods Pro. They were designed with travel in mind and that shows in the case. The noise cancelling is amazing. When it is set to full there is simply no noise. They don't strongly deaden the noise, they basically eliminate it. It's obvious that part of it is simply from their excellent build, since with noise cancellation turned off they sound like I've buried my head in a pillow. Turn the noise cancelling on and it's like being in an isolation chamber. But turn the noise cancelling to transparency mode and the cracks start to show. Transparency mode is, in a technical sense, piping the outside world in. In these headphones that is exactly what it sounds like. Like I'm listening to the real world through a pair of tinny speakers. It may be nice for a sentence or two listening for a pilot's announcements, but every time I tried to have a conversation with it on the delay and the poor sound quality made it utterly useless. On top of that it doesn't offer much directionality, so if I wanted to hear someone coming I could determine that they were coming but not from where or how far. The sound quality itself is tolerable, not unbearable but not particularly good. Maybe in a noisy environment the strong bass would be helpful, but both my wife and I found that it simply made the vocals harder to hear. I almost considered it an advantage when working since I could put on some music and the quality was mediocre enough that I didn't want to jam out to it. That's not exactly a great sales pitch though. "Spend $350 and you won't get distracted by enjoying your music too much." Admittedly I did not test out Sony's LDAC codec, which might have helped. But when the music format I'm already using sounds really good on other devices I own I am not going to invest in a new format for a single device. The fit wasn't good at all. I have a decently large head and found that I had to really fuss with the earcup angle to keep my inner helix from rubbing on the driver. My wife has a fairly small head and even at the smallest diameter the top of her ears were getting pushed down. That said the lightness certainly helped with long term comfort. The controls were, to be perfectly blunt, borderline unusable. With nearly everything being controlled by touching the right earcup it was a wild guess if anything would work. Can't touch too softly or too harsh. Have to place it correctly, not too high or too low. Play/pause was basically non-existent. It's supposed to be in the center, but it always took about four tries at different places for it to work. Sometimes I just hit the side of my head several times and hoped for the best. Volume controls were uselessly incremental, taking several swipes to adjust to any meaningful degree. Turning the noise cancelling on or off via the button on the left ear cup was a guess, particularly because a long press on that button recalibrated the noise cancelling mode. I suppose perspective is everything. If someone had never spent a few hundred dollars on headphones before these would have been great. And maybe if someone is constantly traveling the small size and travel features would be pleasant, though I think you could do better with a pair of active noise cancelling earbuds if size is really a concern. The rest of it is so mediocre or unusable that I couldn't imagine a situation where I'd want to bother, certainly not for $300+. Maybe they'd be an easier recommendation at the $170 range.

This headset was an upgrade from the XM2's. The biggest changes are to active noise cancelling and build quality. After using both headsets side by side, the active noise cancelling is much better on the xm4's than the 2. This headset is also lighter and makes it easier to have on for extended sessions. Battery life does seem to have taken a hit but this can be improved by disabling "speak to chat" and "DSEE Extreme". I didn't find any noticable reduction in sound quality by turning DSEE Extreme off but did gain quite a bit of battery life. All in all these are an excellent set of headphones, you won't be disappointed. P.S. Its also awesome that you can connect multiple devices via Bluetooth and switch as needed!

Super comfortable, sleek, light weight, and they sound amazing

Excellent sound quality and comfort while wearing. Touch controls work well on the right ear cup. Battery life seems good as I used them most of the day for video conference calls as well as some music in between.

I got these a a present for my father. This man is not a very techy guy so getting something that was user friendly was very important. He loves his headphones. The sound quality is amazing. They’re very easy to connect to his phone and the battery life is phenomenal. I definitely recommend these!

I love these headphones! They sound really good, they fit comfortably, and they last long. The Bluetooth connects quickly and reliably. The app in not the best but it is functional. These are top of the line headphones.