Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great sound cancellation & Super comfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our second pair- my husband’s is the prior model ending in 3 (this one is 4) Both extremely comfortable- for us more comfortable than the Bose and equally as great with sound cancellation in our opinion Note- we tested Many models of various brands this orice range has a significantly better noise cancellation than the lower price ranges My hisband has used his on a 14 hour flight- awesome! Super easy to learn features Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sudie, we're glad you like the comfort, sound quality, noise canceling feature of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super great audio quality! I like how with the app you can EQ them to whatever sounds best to you. Battery life is good and the noise cancelling works amazing. I wear them in the car a lot and they work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KadB, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Review of head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is optimal. Sound quality is great. Controls are easy to operate. Only complaint is they could stay in position better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarrellH,
Thanks for the review. We appreciate the feedback towards the design of the headphones, and it can definitely be taken in consideration for future references. Although, it brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Comfortable to wear. Good package to store in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RobertF,
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoying your Sony headphone's top-technology features! With up to 30 hours of battery, a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time! We really appreciate the preference.
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Sound quality
Budget Friendly Option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent purchase for late 2025. There are newer models, but the XM4 is a solid choice if you want a budget-friendly headphone with premium-quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OmarR,
Thank you for choosing Sony!
We're honored to hear that you view the WH1000XM4 as an excellent purchase with premium-quality sound at a budget-friendly price. Your recognition of its lasting value, even with newer models available, truly highlights the quality we aim to deliver. Thank you for sharing your thoughtful review!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Headphones Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to pair with my tv, and very easy to charge when I am done using them. The only complaint I have is the volume adjustment is awkwardly positioned, it is too easy to toggle the channel switch for the base unit. The sound quality is good and the headphones are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimmysDad,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality and comfortable design of the headphones. Your feedback is greatly appreciated. You can also download the Sony headphone connect app or use the physical volume button of your smartphone for volume. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Solid choice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're solid. I really wish they had buttons though, I need to press a button not swipe, i still haven't figured em out. But they definitely shut out the noise, maybe a bit too well honestly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi cMoney,
Thanks for sharing your honest thoughts with us about the WH-1000XM4 headphones!
It is fantastic to know that the noise canceling is working so well for you.
We totally hear you on the touch controls; switching from physical buttons to gestures can certainly take a little bit of practice.
Thank you for choosing Sony and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Happy with the purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter (25) loves these headsets. They are comfortable and have an amazing sound. She was thrilled to open them on Christmas Day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lkjd, that's awesome! We are thrilled to hear that your daughter loves her WH-1000XM4 headphones and is enjoying their exceptional sound quality and comfortable design. Thank you for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Noise cancelling head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and comfortable to wear on flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Tilt,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Headphones! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Bass, Sound quality
Audiophile Wonder
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is known for high end audio, and this is no exception! Even better than the MX3, the bass is really deep, and the high end is clear with easily discernible vocal notes. You can hear instruments individually, not all meshed together. This really makes a difference in your enjoyment of music! I was considering the Bose 700, but Sony offers so much more flexibility on their app to let you control the performance. You won't be disappointed in this choice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BocaCEO, thank you for your compliment. We are also glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Absolutley amazing sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted these headphones for a while because my work changed to work from home, my cheap headphones finally broke so I ordered these finally when they were on sale. I wish I would have bought them a year ago, they sound absolutely amazing, I was worried because I listen to a lot of metal and usually the bas isnt there in cheaper headphones, but these sound amazing. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alm48079,
Very nice! We're glad you're satisfied with your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Solid headphones that compete with others
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were recommended to me by an associate. The battery life is amazing, lasting me through most of my week of business travel. The touchpad is easy to use to control volume and to skip tracks. The noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianPDX,
Great! We'er glad that you are pleased with the long battery life of our WH1000XM4 as well as the noise canceling capability and easy to use touch control panel. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
XM4 > any other headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are way better than AirPods Pro, Beats Studio and AirPods Max are too overrated and overpriced. Offers better sound quality and headphone itself from all of those including XM5, not really worth upgrading to the new ones plus you save $50. Not much of a difference XM5 from XM4, also XM5 feel cheaper quality. Just buy these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImanolCampos,
Great! We're thrilled that you found the perfect headphones in the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Best set of headphones I had
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been Through a lot of headphones and these are hands-down the best I’ve had. The noise Cancellation helps when I’m outdoors but the bass and the sound makes me feel like I’m in a studio. Definitely good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amillie, You've made a fantastic choice! We're glad you like the exceptional noise cancelation and the amazing studio-like quality of the bass and sound of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great noise cancellation and sound quality.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent sound quality and the noise cancelling lives up to its reputation as best-in-class. The headphones are also very comfortable (I wear them for between 2 and 4 hours several times a week). I cannot recommend these highly enough, especially if you can catch them on sale. I'm not a big fan of the app, but I also haven't used it very much. I primarily use these while on my computer, which works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CPreview, thank you so much for sharing your amazing experience with our industry-leading, Noise Canceling headphones WH-1000XM4! We are extremely thrilled to hear you are satisfied with the exceptional sound quality, fantastic noise canceling function, and comfortable design of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality, Weight
Sony at one of their finest: design + quality!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent design, fit and audio quality. Especially, love the LDAC music quality. Love the lightness of it too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazzyHusky,
Awesome! Good to know that you're enjoying the features of the headphones like particularly the LDAC capability. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
One of my Best Purchases!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The sound is fantastic and the noise canceling is top notch. I’ve gotten used to the touch controls. One of my favorite features is the connection to 2 devices. I switch between my iPhone 12 Pro and IPAD seamlessly. I created my own equalizer setup in the app and use it all the time. The case is handy and it is a quality built case. Battery life works as advertised. Just put on Shazam’s top 100 (Apple Music) sit back and enjoy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WayneB,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Weight
Boose headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main reason I bought it is obviously for the gym. I wanted something to be loud and clear and motivating when I’m on the treadmill, but I noticed it’s not that loud so I kinda don’t like that part of it other than that I like it’s a nice color it’s lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, KarlaV.
We are so pleased to hear that your WH-1000XM4 headphones are lightweight and that you enjoy the color. We designed them to be comfortable for active use, and it's great to know they are working well for you in that regard.
We also understand your comments about the volume. We apologize that the headphones are not as loud as you'd like, especially when you need that extra boost for your workouts. This is certainly not the motivating experience we aim to deliver. If you haven't already, we recommend checking your device's volume settings, as well as the Sony Headphones Connect app, to ensure the volume is turned all the way up.
Thank you again for your valuable feedback.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
Daughter likes them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter. She has not taken them off. They are on her head or around her neck. I guess she like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, DavidC!
We love hearing that the WH-1000XM4 has become a permanent accessory for your daughter! It’s the ultimate compliment when a gift is used that much.
Thank you for choosing Sony for her!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
AMAZING 10/10
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE LOVE LOVE these headphones, bought them months ago and they are still my everyday headphones. amazing battery life, amazing audio honestly there is nothing wrong with these headphones. they're even perfect for my healing piercings
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaC, we're glad you love our industry-leading noise canceling headphones! Thanks for choosing Sony! Enjoy! ~Earl