Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Buy them if you can get them for the right price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros -Sounds great. This is how I want to listen to music. -Noise cancelation works great. Negates alot of sound although not as much as I thought without music playing. - Innovative app. Cons - Speak to Chat feature is gimmicky. If you sing along to songs like I do then it is practically useless you use it for podcasts. - Touch controls don't react sometimes. Toss ups - I don't feel like the Battery last the advertised 30 hours but its good enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Packerswin21,
We appreciate your in-depth review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to install the latest software version (via the Sony Headphones Connect app) for optimum performance. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
BEST HEADPHONES IN THE MARKET! 10 OUT OF 10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved these headphones, only thing I would have loved was if they were water proof. THEY ARENT WATER PROOF! NOT RESSISTENT! but all in all its great headphones. The sound, build quality and comfort is 10 out of 10! buy these headphone for anything else but the gym. I wish i would have kept them but i only had enough for workout headphones so i had to return them. But its worth the money! TRUST ME!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emmanuel,
We're glad you sound and build quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great product, had to get it a second time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great quality that matches the price, had to get a second pair due to my first ones going through the ringer of 3 years of sweat and abuse. great for working out and just listening to music or movies. Gives more detail in the tones an vocals along with decent bass, all of which can be altered in the app that is supported by the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM4, MarioC. It’s fantastic to hear that the quality and performance have met your expectations, even after years of heavy use. We're glad the headphones have held up well through workouts and daily listening, and that the customizable sound through the app has enhanced your enjoyment of music and movies.
Your feedback about the detailed tones, clear vocals, and adjustable bass is especially appreciated. We're committed to delivering products that combine durability, great sound, and versatile features for all kinds of listeners.
Thank you for your continued support and for choosing us again. If you ever have feedback or questions about getting the most from your headphones, our team is always here to help.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality, Weight
A very good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first bluetooth headphone. I've used it for two months and it is a wonder. Noise cancelling is very good. It is surprising when I come to ambient....I realize how silent the noise cancelling is. I think the sound quality is excellent. A true audiophile might not think so but I have been very happy. The build quality is very good and the unit is light as a feather. This headphone is a deal when BB puts it on sale for 278.00.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perry, Awesome! We're glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Comfort, Sound quality
Great upgrade to my old QC 15 headphones.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went back and forth between these and the Bose 700 headphones. I am really glad I bought the Sony Headphones. These headphones are very light and comfortable to wear over long periods of time. The noise cancelling is superb. I love the feature where the music and noise cancelling will stop and ambient noise is increased when I begin speaking. very easy to pair with various devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Delano, You've made an excellent choice! Glad you like the lightweight design, comfortable fit, industry-leading noise cancelation, ambient mode, and easy Bluetooth pairing of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
XM3 to XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still love the WH1000XM3. I think they are just as good as the XM4. XM4 has different features. I really did not notice more noise cancelling than others stated. These are super comfortable. I wear them when I sleep sometimes, as the noise in the city can be overwhelming. Great price for the quality. My XM3 lasted for ever and are still great!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi free,
It's wonderful to hear you're still loving your WH-1000XM3 headphones and finding the WH-1000XM4s super comfortable for city noise, even for sleep! We truly appreciate your detailed feedback on both models and their lasting quality. It's fantastic to know they've been such a reliable companion for you. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Sound quality
Buy em do it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound awesome the battery is really good and they fit really good on the good love em
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yuhh, That's great! We're glad to hear that they love this WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Bass, Comfort, Sound quality
Best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and bass! Extremely comfortable and doesn’t make my ears hot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathali, That's great! We're thrilled you like the amazing sound quality, bass, and comfortable fit of your Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
WH-1000XM4 v. QC-35II
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was between these and the Bose QC-35II's but after doing a side by side comparison of the two (using friends pairs of each) ended up going with the Sony WH-1000XM4's...especially since I snagged them when they were on sale, which I have to say after a month of use, I definitely would pick these over the Bose even at their regular price (~$30 more than the Bose). Quality built, exceptional sound, battery lasts forever and super easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mattv, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, long-lasting battery life, and easy to use of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're very grateful for this feedback! Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Premium headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to use around the house or when traveling and it definitely hits it out of the ballpark. Great sound and comfort. The noise cancellation is phenomenal. The sony app is also great where you can tweak the EQ and various settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madrid,
Fabulous! Glad to hear that your WH1000XM4 headphones perfectly suits your needs and expectations. We really appreciate that you like the premium sound, comfortable fit, noise cancellation, and Sony Headphones | Connect app which will let you fine-tune your music to your liking. Thank you for an awesome feedback and for choosing Sony! - Kris
- Pros mentioned:Bass, Battery life, Sound quality
When it fails...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these since 2020 and they have worked great for the most part. There are 2 things that are VERY bad about these, 1 from the start and the other just started happening. From the very start I have not been a fan of the fact that you can only pair these to 1 device. Technically 2 but since you need to use an app to control them 1 device will be your phone. The other thing is that when it fails it will deafen you in 1 ear. The incredibly loud (able to be heard from the second floor of my home while I was in the basement) will cause AT LEAST considerable short term pain in 1 ear. I had them on when the issue happened and it was easily the loudest, sharpest and most painful sound I have heard. For comparison, I was in the Navy and worked on the flight deck of a carrier (IYAOYAS) and this was much worse than anything I experienced there. Having said all that, the sound quality was very good and the noise cancelling really did eliminated things like the PC fan noise from my system and the heating/AC noise. The bass is good as well and I feel the build quality is equally decent. The battery life lasted all day with constant use and the time to charge is very short. The range was good and I was able to move through a 1200 SQFT 2 story home while remaining connected to a PC in the basement with no issues. I would have given 4 stars if they had not tried to murder 1 ear.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Sony XM4s
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost a year of ownership and constant use 10+ hours a day for school, work and so on: I want to say that the battery life is insane, lasting all day and sometimes 3 days of heavy use. Charges fast but could be faster. Noise cancelling is way too good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nate, We're glad you are impressed with our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Bass, Comfort
So good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been sooo worth it. They are so comfortable and easy to setup. You can edit the audio to your liking and I love how you can adjust the bass. I really enjoy them for the occasional jamming sesh!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CeciliaD, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
World Class Audio Quality and Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise canceling feature is absolutely fantastic! Has nice features to integrate with apps on your mobile devices to adjust the headphone settings, including acoustical options. Very comfortable to wear for extended periods. Love this color of blue. I have not tried all of its competitors out, but multiple reviews rate these the best noise cancelling headphones in the world (compared to any brand and price point). Love them!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony WH1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife to use in the airplane. I have the same headphones, They are very comfortable, the sound canceling is excellent and the quality of sound superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZeekNYC,
That's very nice! We're glad to hear that you like the noise canceling, sound quality, and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Headphone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Easy to use, good sound quality, battery life has been good. Easy to pack for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eben,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Worth The Money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Has awesome sound and is really good with blocking out other noises. Bettery life is great and comes with a cool carrying case! We love it so much, we bought 2 more for other members of the family. Well worth the purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReubenP, nice! We are happy to hear that you love the sound quality, battery and carrying case of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Great Headphones for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been dying to have these headphones and I'm glad I did. Even when I put them on without music everything is more quite. The noise cancelling is amazing I cant here anything or anyone and I don't have to turn to volume all the way up. The sound is crisp and clear and the headphone battery lasts for days which is amazing. Glad I brought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnimusShift,
Perfect! We're thrilled that you are enjoying the noise canceling function, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Great Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable design, long lasting battery life, great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kentendo, Thank you for the 5-star rating! We're glad you like the comfortable fit, long-lasting battery life, and industry-leading noise canceling feature of your WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Get Sony's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and comfort and battery life. I'm able to use these all day with no discomfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Awesome! We're glad that you like the sound quality, battery life, and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph