Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Exceptional headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend absolutely loves these. She said she honestly cannot find anything wrong with them. Great sound and noise-canceling (she uses these in a hectic work environment), clever mute feature, easy connection to her cell or PC, comfortable. These come in several nice colors, but they did not promote this in-store. The price is a little scary, but comparable to competing brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PretendersPrecious, We are glad that you girlfriend loves the sound quality, ease of connection, comfort, and features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Top notch for sound, comfort and noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Bought them because I was going to be flying for 10 hours and I lost one of my air pods pro. The noise cancellation is excellent. Didn’t hear the airplane engines and I was sitting by the wing. They were comfortable on my ears. Love the app you can download because it includes an equalizer you can adjust for didn’t music genres. Overall happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rnbravo,
You made the right choice with the Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio quality and extremely comfortable. I can wear these all day and forget that they're even on. Also love the controls and sound customization options. Definitely the best pair of consumer headphones you'll ever buy. The only complaint I have about them is that the headphones occasionally pause for no reason. Maybe, it thinks I'm talking when I'm not(it pauses automatically when you start talking) but it's slightly upsetting when that happens(which has probably been about 5 times in the month that I've had it.). Other than that, it's a solid pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techy, Awesome! We're glad that you like the audio quality and comfort of your noise canceling headphones. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power-off function (the battery saving function).
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones. They are comfortable and fold up for easy storage and transport in their own case. The sound quality and noise canceling are excellent; It's almost like stepping into my own private oasis when I put them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Puppikat,
Very nice! We're glad to hear that you're enjoying the headphones and liked the comfortable design and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
'ear is sheer happiness
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I exchanged the newer, more expensive XM5 headphones for these XM4. The XM4 is much more compact in that it folds up tightly and fits into a smaller, more transportable case than its newer sibling. The noise cancellation is fantastic and I often cannot hear my wife when she is calling to me. Fit is of course very subjective. I do not have a huge head, and I wear glasses. The headphones seal well and physically isolate sound to augment the noise cancellation. I even tried them while mowing the lawn and they successfully muted mower engine roar while I listened to tunes. They do feel a bit tight after a while but that's why adjusting them when removing them from the case is so important. I adjust the sound profile in the Headphones app to deemphasize the bass and the sound works well for me. Attack and frequency response seems good on music and speech adding both intelligibility and nuance to movies, music, and speech. I am no audiphile but I can recognize good headphones and these are absolutely perfect for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tr33Barker, Thank you for purchasing the Sony XM4! We're glad you like the foldable design, excellent noise cancelling feature, comfortable fit, and overall sound quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Love them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these headphones is great!! Battery last pretty long as well, and they were very easy to set up. Was looking at the newer version but for the price this was the better deal and IM not sad at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Insultz,
Perfect! We're glad that you are enjoying your Sony WH1000XM4 for having such a great sound quality, long battery life and ease of setting it up. You will surely not regret buying this one. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Not perfect but close compared to others
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for the best possible pair of wireless headphones that I could buy for around $200. I did a lot of research from YouTube to reviews like on here to help me determine which was best for me. So it always seemed that Sony's XM3 and XM4 always stood out amongst its competitors. So I waited for a deal to come along because let's face it I wasn't going to spend $350 for a pair of headphones. Well, I just missed these going on sale for $199 by a day so I waited again until the XM3 went on sale for $169 and thought that was a steal so I order them right away, When I received them I liked everything about them. They felt nice over my ears and with the customization to the sound it made them sound awesome. They were hands down the best-sounding headphones I have ever worn. I previously had Beats and JBL. There was an issue and it mattered to me a lot and that was when I tried to use them to make and receive phone calls. Nobody could hardly hear me on the other end and after messing with them for a while and doing some research it seemed this was a big issue with these headphones so I returned them. I ended up getting the Bose QuietComfort 35 and those didn't even come close to being nice compared to the Sony XM3 especially because there was no ability to customize the sound you had to use the EQ from your phone in which I have an I-Phone that has preset EQ in which I think the I-Phones preset EQ's are horrid, to say the least. I also had similar issues with the Bose on people not hearing me very well on phone calls. So I returned them to try and get my Sony XM3 back but they did have any and would have to order them in which they wouldn't give me my sales price instead they were back to $350. So I was out of luck so I waited until these came on sale for $289 but I had a 10% discount plus cashback rewards and walked out paying $235 for the Sony XM4 and they worked perfectly even with phone calls but what I am not happy about and I don't understand why Sony decided to do this but the XM3 has way more customization with the sound and EQ through their app then does the XM4 even though its the same app. So the XM4 doesn't sound as nice as the XM3 because of that. They still sound wonderful but if I was to pick a headset the XM3 are way better if you get one where the mic for phone calls isn't having issues. Well that's my 2 cents I hope it helps somebody
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
We appreciate your in-depth review. We're glad that you like these headphones for your phone calls. Your feedback about the included features of the Sony Headphones Connect app for these headphones is greatly appreciated. Make sure to keep the software version of the headphones updated (via the Sony Headphones Connect app) for optimum performance.
We hope you continue to enjoy these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
100% Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new headphones! I've had them about a month now, and I do not regret the purchase. Sound quality is almost 100% balanced, higher ends seem to get a bit cut out. Noice cancelling truly is amazing. Battery life is seriously outstanding, I'm not constantly worried about having to make sure it's charged. Also has a great case that makes me feel like it is protected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Priscilla, We're glad that you like the sound quality, battery life, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Bass
sony WH1000M4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.greet bass .noise cancelling is good my reiview this item for me is 1
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdselT,
We are thrilled to hear that you are enjoying the Sony WH-1000XM4 headphones!
It's fantastic that the great bass and the noise canceling performance are hitting the mark for you. We appreciate you making these your number one choice.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Sony products and these are no exception. They work well and always seem to last a long time. Super easy to set up and comfy to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaW, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Excellent Headphones for all scenarios
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is phenomenal, the apps customization of sound is excellent, and they are very comfortable for long sessions. Absolute must buy if you love listening to podcasts/ebooks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricdrellana, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality, Weight
Excellent value, promptly delivered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.King of noise cancellation headsets, strong bass. Light to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackW! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love these!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hands down the best pair of headphones I have ever owned. They sound amazing and the noise canceling is fantastic even on planes
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilliamM,
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM4 headphones are the best you’ve ever owned. It’s wonderful to know you’re enjoying the amazing sound quality and effective noise canceling, especially during flights. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great headphones. Worth the investment.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and has great features. Long-lasting battery. Does not hurt the ears. Noise-canceling doesn't work if you are on the highway and you open the window. The loud air from the wind affects the headphones and hurts the eardrums. These are great for working out or going for a walk. Also great for virtual meetings and you don't want the whole house to hear the conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi damediabolique,
Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
AMAZED AT SOUND QUALITY AND NOISE CANCELATION
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were a gift for my son. He was amazed at the sound quality and the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DapR,
We are beyond pleased to hear that the Sony WH-1000XM4 headphones were a gift for your son, and that he was amazed by both the sound quality and the noise cancellation performance! Delivering that level of audio immersion is what we strive for.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Comfortable enough for all day use. Solid battery and fast charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AcuPunK, we're happy to hear that you like the sound quality, comfort and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Bass, Sound quality
Headphones good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great noise canceling headphones. They have great bass and vocal clarity and are very loud. The case is built nicely and comes with all the accessories you would need. Definitely worth the money on sale or full price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Sublime audio quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have the comfort and the audio quality to justify the price tag on them. The case that it comes with too is very well made and convenient. Would recommend these to anyone that is looking to treat themselves.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SleepyFelipy, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
XM4 is #1 in my book
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned every iteration of these. The sounds quality is second to none, the noise canceling excellent, the fit amazing on my giant head (xm3 and xm4 are good for big heads but equally comfortable on my petite wife's noggin), the LDAP, 3D audio, touch controls, adjustable noise canceling to add wind canceling or include voices, etc is all top notch. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spence,
Great! We're glad that you are having a great experience upgrading to the WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best Headphones on the Market
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb sounding headphones, Long battery life and it's great that a cable is included for earphone jacks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieMan, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl