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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12604 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 12,604 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very Happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the model before this thinking they would be the same and save myself 50$! Nope.. returned it a week later and got these! Hands down the best over the ear option! Great sound and great feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Haw6421,

      That's great! We're happy to hear that you like the sound quality and you're happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exceptional noise-=cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought as a gift for my teenage daughter. They seem sturdy and have exceptional noise-cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HBWF,
      Thank you so much for your feedback! We are really happy to hear that the WH-1000XM4 headphones are making a great gift.

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    best headphones yet

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are the best headphones on the market easy to use comfert and better then beats and bose and on top of thet way better then jbl or anything on the market

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TimothyC,
      That's awesome! Thank you for sharing your feedback and we are truly happy that you appreciate the comfortability and performance of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Much better than surface 2 and Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! I have tried the big 3 consumer NC headphones and these beat the other two. I love Sony sound, but the new EQ has something for everyone. You can dial in a Bose-esque sound profile. I wear for 4-6 hours per day constantly streaming and I get 4 days use from these (NC on). Get them on sale, these are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrDres, That's great! Thank you for the awesome review! We're thrilled to hear you love the sound quality, adjustable EQ, long-lasting battery life, and overall features of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones, good sound, stylish design, easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AriEp, Amazing! We're thrilled to hear you like the good sound, stylish design, and ease of use of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best purchase of 2024

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ride or die when traveling - these are super comfortable and great at noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Koalatea, Thank you for the 5-star rating! You made the right choice with the Sony XM4 Wireless headphones and we're glad you like it. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality Product.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have many merits: They sound great using Blue Tooth. They are comfortable and easy to used. Their noise cancelling works well. I need to live with them to make further evaluation. Best Buy matched the Amazon Prime Day price with a faster delivery date. I also got a small rewards discount.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MMNak,

      Awesome! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Highly Recommend for Over Ear Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones! The sound quality is great and the set is light on your head but doesn't feel flimsy. Noise cancelling is amazing too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SavannahW,
      Great! Thank you for your feedback. We're thrilled to hear that you are amazed by the awesome sound quality and superb noise canceling capability of our XM4 as well as the light weight design. Your recommendation is highly appreciated. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    LOVEEEE THEM

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im so inlove with my headphones because they’re so loud and i love the noise canceling and they’re so aesthetically pleasing love them forever. battery life is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeslyP,

      Perfect! We're glad that you like the sound quality, noise canceling function, design, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones with great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones that I have ever used. Sound quality is great and sounds very lifelike without the over exaggerated bass. Very comfortable and easy to use controls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdamO, we're glad you like the ease of use, comfort and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Overall good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality, playtime, and ability to store on two devices is nice. But switching between devices isn't as seamless as I hoped, and noise cancellation is also much worse than I had expected. However, they are a very solid pair of headphones overall, and they've kept in good condition for 3+ years and many hours of wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Yueyun,

      Thank you for choosing Sony!

      We're honored to hear that you've been using your WH-1000XM4 headphones for over three years! It's great that you're happy with the sound quality and battery life.

      We also appreciate your feedback regarding the noise cancellation and device switching. Your comments are valuable to us as we work to improve our products. Thanks for being a loyal customer!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfect sound for Sony Lovers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone has excellent sound and decent battery life. It has a comfortable weight and impressive designed to the users. The bluetooth connectivity is fast and efficient and when using the headphone for phone calls, the audio has a crystal clear sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tongresman8, We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great head phone’s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and tunes out noise pretty great. Great fit for the price .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElizabethW, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well and have excellent sound quality, highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BOOB,

      Thank you for choosing Sony!

      We’re elated to hear that the WH-1000XM4 headphones are working well for you and delivering excellent sound quality. Your recommendation means a lot to us, and it encourages our team to keep providing premium audio products that enhance your listening experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AWESOME SOUND!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding headphones that I've ever put on, highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Electronicssgeek,

      Thank you for choosing Sony!

      We’re excited to hear that the WH1000XM4 headphones have delivered such an exceptional audio experience for you. Your high recommendation means a lot to us and motivates our team to continue crafting products that bring enjoyment and quality to our customers’ lives.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    No real drawbacks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only possible drawbacks to this are price (fair but they are not cheap) or wondering how to replace the ear pads. They sound fantastic and the noise canceling is so good I can take a nap at my desk while my kids play Minecraft on the TV :-). I use them for everything from YouTube to CyberPunk and recommend them highly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Herrstreet, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best to buy headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product. Recommend it to people who are looking for new headphones with a good bass and clear audio. This is better than the beats studio/beats studio pro.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DeGoose,
      Perfect! Thanks for your recommendation and 5-star review. We are truly happy to hear your satisfaction with the audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Noice Cancelling Headphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great both for music and for plain and simple noise cancellation. They're easy to operate and very comfortable around the ears. They work well with iPhone and other IOS devices: easy to connect and the app is helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi douknowhatimean, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony-WH-1000XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good isolation and sound quality, recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmmaS,

      We’re thrilled to hear you're enjoying the industry-leading noise cancellation and sound quality of your WH-1000XM4 headphones! Thank you for the recommendation.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony XM4 Over the Ear NC Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding, comfortable headphones. Useful for travel, music, and conference calls. Great call quality. Effortless connection to multiple devices. Noise canceling works great - highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 2FakeHipsDontLie,

      Fantastic! We are extremely pleased to know your satisfaction with amazing performance of the WH-1000XM4. We truly appreciate your recommendation!

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you very much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US