Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Love them! (Perfect for glasses wearers)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, finally found a good pair of headphones that don't hurt my ears when i wear earrings or my glasses!! The sound quality is amazing and they are seriously so comfortable, I couldn't recommend them more they are 100% worth the price :-)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarianaG, we're glad you love the sound quality and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Very nice Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will give 5 stars to this product, but when you use it the only negative thing is that you don't feel them so tight on your head, besides that, they are really great and with the updated app from Sony the options for the sound coming out of the speakers OMG...Great! , I don't think they could manufacture a better product, I own Bose, Beat, those are good products, but these Headphones are way better, very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nice, thank you for your great score! We are pleased to learn you're enjoying the WH1000XM4 headphones and and their outstanding sound quality! Thank you for sharing your feedback about the fit; we will certainly take it into consideration. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Comfort, Sound quality
Top of the line Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have ready great sound. HPs are very customizable for a person's noise cancelling preferences. They are very comfortable to wear. Damien, Store Manager, at Arundel Mills MD store gave me the sale discount because the sale price had ended unbeknownst to me 2 days earlier. So I got a ready great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for the amazing review! We're thrilled to hear you're enjoying the great sound quality, customization using the companion app, industry-leading noise cancelation, and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best quality for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality headphones true clean deep rich sound Excellent noise cancelation durable design in my opinion better than the newer version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duckaduck, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Exceptional
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned pretty much the previous 2 generations of this and this model is by far the best. It’s lighter, and I love how we can finally connect to 2 devices! Took them long enough. I’ve been a fan of the touch features and being able to hold a hand over the ear cup to let sound in. Now you can enable when you speak for it to stop playing and that’s super convenient but of course can be annoying sometimes too. But I definitely recommend these over any of the other headphones on the market.
I would recommend this to a friend - Pros mentioned:Sound quality
Can't be beat for value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quality! Still hold up after all these years. Great budget headphones in 2025 going into 2026
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason!
Thanks for the great feedback on the WH-1000XM4!
We are immensely pleased to hear that they are still providing you with such a high-quality experience and that you consider them a great value going into 2026.
Thank you for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Headphone Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones work amazing. Charge lasts a while, noise cancelling ability is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brenley, You've made an excellent choice! We're delighted to learn that you like the exceptional audio, noise canceling feature, and amazing battery life of the headphones. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So let me start off with, I returned the headphones. The noise cancelling is awesome and it has some great features. Also, these are very comfortable headphones, although they are very light and can easily be bent. As an audiophile want-a-be, I thought the sound was very good, but not great. I prefer the sound of my Sennheiser M2's although they are not nearly as comfortable. (the Sennheiser M3 is out now for $399). Sound is subjective so try them out first and compare to other products.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, love the sound quality and the app made for the headphones just adds so it. Noise Cancelling is great, and very comfortable. Worth the price, one of the best products on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WarrenB,
We appreciate the 5-star rating and we're glad to hear that you like the sound quality, Sony headphone connect app, noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over ear headphones. I’ve bought several different bands but always come back to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Amber!
We are delighted to hear that you consider the WH-1000XM4 to be great over-ear headphones! Your loyalty means a lot to us, and knowing that you always come back to the quality and performance of these headphones is the best compliment we can receive.
Thank again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound definitely recommend to anybody thats looking for good quality and sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoaquinB,
We’re thrilled that you’re enjoying the exceptional sound of your WH-1000XM4 headphones! It’s great to know you’d recommend them for their audio quality and industry-leading noise cancellation. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable and good sound quality. Highly recommend for people who will be wearing headphones for many hours at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dalton,
Great! We are truly delighted to hear that you are pleased with the sound quality and comfortability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation - Marco
- Pros mentioned:Bass, Sound quality
Sony xm4s
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of headphones I’ve ever owned. The sound quality is absolutely amazing for the price. The bass is perfect and there’s settings in the app for sound quality and such.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorV,
That's nice! We are very happy as well that you appreciate the sound quality and the Sony app of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Has it all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have all the features you could want in a anc and with the app and all the features along with the great sound and battery life its a cant miss and a must have for people who want the best on the market without paying $550 (apple) or $400 (bose) unless you have the budget but for me the buck stops here
I would recommend this to a friend - Pros mentioned:Sound quality
Good noise canceling, terrible microphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for noise canceling with good audio, this is great. But because it's Bluetooth, whenever the microphone is active, the audio quality drops significantly. Would not suggest for any use case that needs a microphone
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, user889544.
We're pleased to hear that you find the WH-1000XM4 headphones to be great for noise canceling with good audio when listening to music or other content.
We certainly understand your frustration regarding the audio quality drop when the microphone is active, such as during a call or video conference. This is a common characteristic of Bluetooth technology: when the microphone is engaged, the headset often switches to a lower-bandwidth profile (like HFP or HSP) to prioritize the simultaneous transmission of both microphone audio and speaker audio, which results in a necessary reduction in overall fidelity.
While this is an inherent limitation of the current Bluetooth standard, we truly appreciate you highlighting it as a major point of consideration for users who rely heavily on the microphone.
Thank you again for providing this honest and specific feedback and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Very good Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, very comfortable on the ears and noise is very loud and clear! Beautiful color/design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaC, Thank you for sharing your wonderful review of your WH1000XM4! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Good to know you find it very comfortable during use and you appreciate the silver color and overall design. Thank you for choosing Sony! -Jess
- Pros mentioned:Bass, Sound quality
wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality, liked the bass range simple to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickS, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
SONYHeadphonesreview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone are amazing! It has been truly awesome to have the noise cancelling available when I need it. They also have good sound quality and are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilyG,
We highly appreciate your honest review on our Sony WH1000XM4. We are truly delighted to hear your satisfaction on the noise canceling capability, sound quality and comfortability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
excellent headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these while travelling. Great sound, battery life and noise cancelling. Got them cheaper because the newer model is out but it's not a whole lot better than these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zack,
That's nice to hear that you got this pair of awesome headphones in a cheaper price. We're glad that you are pleased with the noise canceling capability, battery life and sound quality of your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
My go to headphones I love it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item the headphones feel so comfortable on your head and the music is so crispy and clean you feel like you at the concert it selves. The pairing was pretty easy. I love these headphones the best I don't want anything else and I have several pairs in the house these are my go to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baebae,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph