Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
Exceptional
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned pretty much the previous 2 generations of this and this model is by far the best. It’s lighter, and I love how we can finally connect to 2 devices! Took them long enough. I’ve been a fan of the touch features and being able to hold a hand over the ear cup to let sound in. Now you can enable when you speak for it to stop playing and that’s super convenient but of course can be annoying sometimes too. But I definitely recommend these over any of the other headphones on the market.
I would recommend this to a friend- Pros mentioned:Comfort
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and comfortable.. little bit of a squeeze feeling after a while. Maybe needs more time to break in. But sounds awesome and the features are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daniel,
Thank you for your honest feedback. We're glad that you are satisfied with the design and comfortability as well as the awesome audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best headphones you can get right now, it is on the pricier side, which I should probably give 4 stars for. But the ANC and comfort and sound quality makes this an incredible purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akzz, We're very happy to hear this feedback! We're glad you're enjoying the excellent noise cancellation, comfortable fit, and superb sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Comfortable, clear sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a lot of Sony products and they are generally good. These are no exception and I love it that they have great sound and are comfortable, so can be worn for long stretches. They seldom lose connection but when they do, they connect back quickly. No complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZeeDovahski, Awesome! We are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort
Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So let me start off with, I returned the headphones. The noise cancelling is awesome and it has some great features. Also, these are very comfortable headphones, although they are very light and can easily be bent. As an audiophile want-a-be, I thought the sound was very good, but not great. I prefer the sound of my Sennheiser M2's although they are not nearly as comfortable. (the Sennheiser M3 is out now for $399). Sound is subjective so try them out first and compare to other products.
I would recommend this to a friend Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you first get them, they take 3 hours to charge. It is nice that there is a voice that says whether they are on or off if you don't want to look at the code of lights blinking at you. They are definitely grey. Silver to me implies some level of metallic color. They are just a matte grey. I got these cancel out bass music and domestic disputes from my obnoxious neighbors. They do a really great job doing that. There is a point at which they no longer cancel out the bass noise by merely being on without any additional audio being piped in. The case they come in is nice and hardy. Bluetooth pairing them with my phone was super easy. I would definitely buy these again. Would that they just came in more interesting colors than black and grey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatBunnini We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great headphones and on big sales now
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these based on other reviews. Loved my Bose QC-35 but the battery wasn’t lasting more than 8 hours. The Sony headphones sound great and have amazing noise cancellation. The battery life is easily 16-18 hours. My only complaint is they take longer to pair to my phone and iPad. The Bose paired immediately. Since these Sony headphones have a new version out, they were almost $80 off. Great deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinJ,
Thanks for sharing your review and experience with the Sony WH1000XM4. We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. We also appreciate your review about its pairing function.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awsome choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation, sound quality, just the best price quality you can found
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisL,
Thank you for the incredible 5-star review! It's wonderful to know you feel the WH-1000XM4 offers the best blend of price and quality. That unbeatable combination of our Industry-Leading Noise Cancellation and Superior Sound Quality is exactly what we strive for.
Thank you for trusting Sony!
Regards,
Dominick
Great sound and battery life
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life seems good even after over a year of daily use. Wish I would have gone up to next model where you can connect to 2 Bluetooth and switch between. Only complaints are that when charging and using 3.5mm jack there is some feedback, and the rest pieces didn't allow much breathing for long use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jmjcp, we're glad you like the sound quality and battery life of our product. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752842.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome wife loved it light and blocks sound when using
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPLeon,
Thank you for choosing Sony!
We couldn't be happier to hear that your wife loves the WH1000XM4 headphones. Knowing they are both lightweight and effective at blocking sound makes us proud to provide a product that enhances everyday moments. Thank you for sharing this wonderful feedback!
Best regards,
-Fred
Excellent and Very Easy to Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and Very Easy to Use Review This keyboard is fast, accurate, and very easy to use. Typing feels smooth, and autocorrect works perfectly for daily messaging and work. ✔️ This is more than 50 characters ✔️ Clear and professional ✔️ Sounds natural and real
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EtelvinaJ,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM4 headphones have made such a positive impression, especially with their ease of use, fast and accurate performance, and smooth typing experience. Your comments about the reliable autocorrect and how well they support your daily messaging and work truly mean a lot to us. Knowing our product helps make your everyday tasks more enjoyable inspires us to keep delivering quality and innovation.
Best regards,
-Fred
Best Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones I’ve ever owned! The sound and quality is amazing. I’ve had them for 2 years now and the battery lasts forever too. Definitely worth the investment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabrinaA,
That's very nice to hear! We're glad that you like the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Outstanding!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound these bad boys produce and they are very comfortable to wear(even for someone with a big head and ears)! I would recommend these to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ryno,
Great! It's nice to hear that you are love the sound quality and performance of our WH1000XM4 as well as the comfortability to wear it. We appreciate your recommendation and thank you for choosing Sony! Enjoy! - Marco
Has it all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have all the features you could want in a anc and with the app and all the features along with the great sound and battery life its a cant miss and a must have for people who want the best on the market without paying $550 (apple) or $400 (bose) unless you have the budget but for me the buck stops here
I would recommend this to a friend- Pros mentioned:Comfort
Awesome so far!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive only had these headphones for about two weeks, but I use them every day! I really like them— theyre comfortable, light, and have cool features. I downloaded the app that they recommended, and with that the headphones basically track my movement and adjust the noise cancellation accordingly. I think that is really neat!! The sound quality and the volumes are also really good. Also, I wish I paid attention more but these are NOT water resistant. Makes me nervous to wear them in the rain, but have been able to avoid that anyway!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi taneen, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best headphones I’ve ever owned. Sound quality is amazing and they are really comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anna, fantastic! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WH-1000XM4. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound super nice design compact when it needs to be. Perfect for when i am at the gym. The best headphones i have purchased. Would buy for the whole family if i needed too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jammer, we're glad you like the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
My go to headphones I love it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item the headphones feel so comfortable on your head and the music is so crispy and clean you feel like you at the concert it selves. The pairing was pretty easy. I love these headphones the best I don't want anything else and I have several pairs in the house these are my go to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baebae,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Best headphones out there!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my fiancé…. Gotta say I’m pretty jealous because they are awesome! Incredible sound quality, comfortable and intuitive controls!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EthanW,
Thank you for your purchase and we're glad that you appreciate the awesome sound quality, comfortability and the intuitive controls of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort
Ten!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best in quality performance and sound. Excellent noise cancellation i am spoiled having side controls . comfortable easy to pair items for plane are in case . disappointed with nothing ! Very pleased
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Magee, Wow! We're glad you like the excellent noise cancellation, comfortable fit, easy Bluetooth pairing, great sound, and overall quality and performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam