Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
Awesome headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in the market for new headphones (from airpods pro gen 1). It was jusy time, and I wanted something different. After reviewing the differences between these and the bose quiet comforts, I decided to try these -and I’m glad I did! I would say my favorite aspect of these is the ambient control option -especially mainly using these at the gym, it has been very convenient while talking to people without taking them off. I used to have to hold down the ear buds to turn off the noise cancellation and it got a little annoying, while these did it automatically.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Victoria,
Great! You made the right decision in getting our WH1000XM4. Surely, you'll not regret this. We are delighted to hear that you are now enjoying your gym sessions thanks to the ambient control feature of your new headphone. We're glad that you were also utilized the speak to chat feature and noise canceling capability of our XM4. Thanks for choosing Sony and enjoy! - Marco
- Pros mentioned:Comfort
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and long lasting battery. The product is sturdy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianS, Thank you for the 5-star rating! We're glad you are impressed with the build quality and battery performance of the headphones. Enjoy and thank you for choosing Sony. -Craig
Great for sleeping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these strictly for sleeping. The ANC is very good, and the headphones are lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanteB,
Thank you for your review! We're glad to hear that your Sony WH-1000XM4 headphones are helping you get a peaceful sleep with their excellent noise cancellation and lightweight design. Wishing you many restful nights ahead!
Thank you for choosing Sony!
-Maria
Sony has an awesome winner here!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely ones of the best pair of Active Noise Canceling headphones I ever have had the -pleasure of using. USB-C charging so I can use the same charger as my other more modern devices. Built in Microphone with Filtering for great call clarity. Awesome battery life, even with the ANC active.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UxoriousBurrito,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. App is amazing. Only thing is that the pads get greasy a little easily but that isn't a deal breaker. The EQ is amazing once you fine tune to your liking. Also comes with 3.5mm cord as well as an airplane adapter, which is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris,
Thank you for your feedback! We're thrilled to hear that you're enjoying the sound quality of the WH-1000XM4 and that you find the app impressive. We appreciate your observation about the ear pads. We continuously strive to improve our products based on customer insights. It's great to know you love the EQ features and the included accessories.
Thank you for choosing Sony!
Regards,
- Stephanie
The Travel Endgame
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are other wireless headphones out on the market that are technically better, but at over half of the price without much of a difference in performance. The sound signature is great for casual listening, don't get these for your dedicated listening sessions for audiophiles, this is not your product. However, if you are used to headphones that come bundled with products, these will blow your mind. The sound cancellation is some of the best I have ever heard and the gesture controls are amazing. The one complaint I have is that one audio codex is not accepted, I forget which one, but it means I cannot use these on my TV wirelessly without substantial delay. Get dedicated tv headphones for that purpose. No issue though on iphone or android
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSGamer, You've made an excellent choice! We're glad you like the great sound quality, excellent noise cancellation, and amazing touch control of your Sony WH-1000XM4.
Note: This headset supports the following 3 codecs for music playback via an A2DP connection: SBC, AAC, and LDAC.
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Please check the AV sync settings or any related settings of your TV to minimize the audio delay. Hope this helps!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony I like
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son as a a graduation gift and he loves it so much!! He’s also excited to use it when he goes to college. Very quiet… fits well and more affordable than other brands out there :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MayDay,
That's very nice to hear! We're glad that your son loves the headphones. Thank you for choosing Sony!
-David
SONY Noise-Cancelling HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best for the money. I was in flight with a person using these headphones and I asked about them. He said that the SONY were the best. I went to Best Buy and tried Beats, Bose, and others and when I put on the Sony I could not believe the difference. I see so many on the Plane with Bose and think they just went with a name. Listen for yourself and you will agree SONY is the BEST.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabyBoomerGuy, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
True noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying on all the noise canceling wireless headphones Best Buy had on display, I have bought my 4th pair of these Sony headphones. They are just a higher quality than others, including some of their own products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Brad,
Thanks for the review and the 5-stars rating! It is amazing to hear how loyal you are to Sony products. We greatly appreciate it! With the amazing sound quality and the modern and comfortable design, this Headphones really are a game changer!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Comfort
They are still good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work as well as I thought since I first try them before. It is also very comfortable to wear. Although a bit irritating if you kept wearing it for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeonelH, Thank you for the great review! We're glad you like the comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Amazing Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. I did try the other high end brand of headphones. But I returned them, I purchased the Sony headphones and I absolutely love them. They work great with my cell phone and my gaming laptop. I recommend these to anyone. Also when they have an update they inform menof that so my listing experience is on point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi O777,
We couldn't be happier to hear that you found the Sony WH-1000XM4 headphones to be fantastic and decided to keep them over other high-end brands!
It is wonderful that they integrate so well with both your cell phone and gaming laptop, providing a seamless experience. We also appreciate you mentioning the benefit of our updates, as ensuring your listening experience is "on point" is a top priority!
We really appreciate you choosing Sony!
Regards,
Dominick
Great sound and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no regrets buying theae headphones. They sound great and the noise canceling is top notch. They are pricey but you get what you pay for. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello postalAlien,
Good decision! We're glad that you are pleased with the audio quality and noise canceling feature as well as the comfort of our Sony WH1000XM4 Headphone. Thank you for your recommendation and for choosing Sony! - Marco
Better than expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I purchased these headphones. First thing I noticed about them is that they are lighter than I expected but still good quality material and the sound quality is great especially with the different EQ settings. The noise cancellation and the acuracy with the touchpad features ambient sound control is impressive. The pressure on the earpads is not too bad and the earcups have a soft memorylike foam which is comfortable and doesn't seem to make my ears too hot after a while of wearing them. The optimizer does seem to help make the earcups feel a little more natural when wearing them. I got this as a gift for my other half and wanted to test it before giving it to him for Christmas. I'm honestly thinking of investing in a pair for myself. It also really helps with studying and writing reports when there is a lot of noise in the house. The 2 way pairing also seems to be useful when I'm on the phone and using my laptop at the same time and decreases the hassle of having to switch back and fourth as I have experienced with earbuds. The charging cable that came with it is a bit too short but can always use a longer cable so it's not a problem. It takes a bit to get used to the touchpad swiping motions but It didn't take me too long to find certain ways to swipe without much hassle. It also seems to have a good grip on my head as my head is pretty small but I'm glad i can move around and not feel like it's going to fall off. The mic quality seems to be good. However, if the headphones are in a certain angle such as if you were to lay down while on a call, it seems muffled but headphones aren't really meant to be used when laying down so it's not too much of an issue. Otherwise, I think these headphones were worth purchasing so far. I also love how it comes with a hardshell case to carry the foldable headphones and the different cables that come with it which is an extra plus.
I would recommend this to a friend- Pros mentioned:Comfort
comfortable great noise cancelling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are very comfortable and I love the feature where you can cover one headphone with your palm and can hear the ambience sound. Noise cancelling works great. Highly recommend these for travelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaJ, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them mostly for study sessions and the gym the ANC is good keeps most of the noise out and the controls are a bit tricky at first but you eventually get the hang of it. And the baterry life is really good as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi everpt,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looove these! Great sound and comfortable. The battery lasts a verrry long time too!
I would recommend this to a friendGreat Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with high quality feeling of materials used. Features are fantastic and I love the noise canceling feature. I didn’t pay the full price since I got them on sale. Felt regular price was a bit high, I recommend to wait for sale price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ulyie, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Premium Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are unbelievable and provide a level of audio fidelity you would be hard pressed to find in other comparable brands. The battery life hovers around 25 to 30 hours on a full charge. The ANC is industry leading. Highly recommend these headphones for anyone looking to have premium audio at home.
I would recommend this to a friend- Pros mentioned:Comfort
Good buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounded very well and the fact that it was comfortable is a plus. Most headphones hurts my head or ears, and this one do not. Great buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HannahD, That's great! We're delighted to hear you like the superb sound and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Dear Headphones: Stop listening to me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound plus lighter and more comfortable than previous generation. My complaint: the xm4 keeps listening to me and pauses the audio every time it thinks I'm talking, such as when I cough or breathe. Please show me how to disable this useless feature!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnN,
Thank you for sharing your feedback and while we're glad that you like the comforatbility and audio quality of our WH1000XM4, we regret to hear that you are having this issue. Please allow us to help so you can enjoy your XM4 without any problems.
You may find this link helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco