Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Love these headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've used! So comfy to wear, touch controls are intuitive for once and super easy to use. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for your fantastic review, Rachel!
We are so pleased to hear that you consider the WH-1000XM4 the best headphones you've ever used! That's what we love to hear.
We designed them to be incredibly comfortable for long listening sessions, so it's rewarding to know we got it right for you. It's also great that you're enjoying the easy-to-use touch controls. We believe you should spend more time enjoying your music and less time figuring out how to use your headphones!
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
Very satisfied with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Very sturdy. Affordable for the brand name. The design is simple and adore the color of our purchase. Not disappointed at all. Very comfortable to wear but depending on the duration, it can get uncomfortable. One improvement is to improve the cleaning aspect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArleneC, Thanks for the wonderful review. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your feedback regarding the maintenance of the headphones. We'll make sure that it won't go unnoticed. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort
SUPER Comfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to drown out noise as I work from home and they did not disappoint! The headphones are very comfortable even after hours of use and the ambient noise feature is great. I initially went into the store thinking I would get a pair of Bose headphones, but am so happy I decided to browse around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sally, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great Gift for Family
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a mother's day gift and it's been one of the best I've ever purchased. My mom never is without them.
I would recommend this to a friendbest form factor for sony headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.some of the best headphones money can buy. I like this model better than the later ones as it had a thicker headband which is comfy for bald people. cant wear the new ones without head pain. Sony please think of this for the XM7s this form factor was much better. the drivers in the xm3 sound the best for bass but somehow these still sound better than xm5 or xm6 they are trying to make them smaller but ruining the bass in the process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quinn,
Thank you for your incredible 5-star review! We're so glad to hear you consider the WH-1000XM4 some of the best headphones money can buy.
We truly appreciate your detailed feedback, especially your insights on the headband design and the sound profile. We understand how important comfort is for long-term wear, and your comments about the thicker headband on the XM4 are extremely valuable. We'll be sure to pass your suggestions on to our product development team. User feedback like yours is essential as we continue to innovate and refine our products.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort
Excellent headphones - def recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are reviewed as one of the market's best, so I had pretty high expectations. They're comfortable to wear, sound great, and look good. I would definitely recommend them. My only complaint is the passive noise cancellation works so well that it makes my ears warm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TjSnell, Great! Good to know that you like the comfort, look, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Great headphones for its price!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re awesome! Noise canceling and doesn’t hurt my head after wearing it for awhile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChelseaL, Fantastic! We're truly happy to hear about your satisfaction with the amazing noise canceling feature and very comfortable fit design of your WH1000XM4. Thank you so much for sharing your excellent experience with our product and for choosing Sony! - Romeo
Revolutionary headphone at its best version
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are revolutionary. I can get work done at the office even with people having conversations a few feet away. You can go on a plane and can enjoy the movie. During the pandemic, we don't do these but the revolutionary technology still stands. On top of everything else, it has great sound. Other high end headphones assume some really quiet environment to sound good. I've had great sounds at 3AM in the morning off some high end headphones but daily noise it's just not that great sounding. With the Sony, you can hear the details in your music during the middle of the day, going for a walk on a noisy street (with safe walk only paths) or just for a nap. For all movies, I just use headphones now. Roku lets you watch a stream from your phone while watching on the TV and we just do that when we watch a movie together. These headphones give you peace and quiet when you need it and loud and noisy when you need them without bothering anyone else and letting anyone else bother you. Game changing technology.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkShr,
Awesome! We're thrilled that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
WORTH IT
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE. I'm not one to leave review but these have been a great purchase. I enjoy everything about the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AC0001,
We are excited to hear how much you’re loving the WH-1000XM4! The sound really stands out, thanks to our advanced noise canceling and super clear audio, so you can get fully lost in your music every time.
Thank you for choosing Sony!
Best regards,
Estefany
Best Headphones of all time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i’ve ever owned. Sound quality and battery life are amazing I charge them once a week and the noise canceling is phenomenal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisG,
That's great! We're glad to hear that you like the sound quality, noise canceling and battery performance of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort
I prefer Sony WH-1000XM4 over the others
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best noise cancelling headphones I have tried. Better than Bose or Beats at the same price level. These are comfortable. The mic is great for calls and zoom sessions. Then, when you need music the sound and clarity are the best without being overly base thumpy. The case is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill73,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
BEST headphones ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super comfortable and super clean sounding! i had a pair of XM3s before this and this is definitely and upgrade and worth the money! absolutely blows beats out of the water and is better in every way!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loveyou3000,
It’s rewarding to hear that your upgrade to the WH-1000XM4 has been such a standout experience! We are glad you’re enjoying the enhanced comfort and the "clean" sound signature that sets these apart. Knowing they’ve earned a top spot in your collection over the competition is the best compliment we could receive.
Thank you for choosing Sony.
Regards,
Dominick
Great Quality Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to set up through the app. Great quality sound. Comfortable to wear around the house and on my walks. Keeps a charge for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GreatHomeComputer,
Thank you for your purchase and for taking the time to write this awesome review. We are very delighted to hear that you are pleased with the sound quality, comfortable design and battery life of our WH1000XM4. Also, we're glad that you were able to utilized the Sony app to your preferred settings. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
The best got better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are almost guaranteed to fit anyone right off the bat. The sound is stellar. The ANC is unbelievable. The look is incredibly clean. The functions are above all else. Even the app glows well to have the added functionality. I highly recommend these to everyone and area WELL worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonic44, Thank you for the perfect rating! We're thrilled to hear you like the amazing fit, sound quality, noise canceling feature, and clean design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. You can use them for hours and your ears won’t get tired
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Simon,
Thank you for choosing Sony!
It's a true pleasure to hear that you find the WH1000XM4 comfortable enough for extended use without discomfort. We take great care in designing our products to provide both exceptional sound quality and lasting comfort, so your feedback truly means a lot to us. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Comfort
Good for college
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for college, it’s comfy as well as light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacC, Thank you for this amazing review of your WH-1000XM4. We're glad that you love the exceptional comfort and overall features of these lightweight headphones. These headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Comfort
Nice headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are very comfortable! The noise cancellation is sensational and the sound quality is very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnarosaO, we're glad you like the comfort, noise canceling feature and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
Like this new headphones over Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already owned one Bose QuietComfort 35 II wireless Bluetooth headphones. The sound is great, but it can't cover my ears fully which makes the noise cancellation function less effective. I tried the new Sony WH-1000XM4 at a local Best Buy store and really like the comfort and sound quality. : )
I would recommend this to a friend - Pros mentioned:Comfort
Best at the price point!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, bought these and the new Beats Studio pro and immediately returned the Beats. Super comfortable, no ear fatigue. Sound is great! Only thing keeping this from 5 stars is they fit a little too loose for certain gym movements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ryan,
Wow! That's nice to hear that you are satisfied with the audio quality, comfortability and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort
A solid headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the perspective of a college student, these are really great headphones as they are comfortable to wear for extended time periods and I especially love their noise-canceling feature. Would also recommend downloading the Sony app as this allows you to customize the headphones further to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenn2,
Great! We're glad that these headphones fit perfectly for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph