Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microfone is not half as good as XM5. But besides neing more comfortable (imo), since I only need good audio with good ANC while I work. these guys are perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EMTorres, We're glad that you are enjoying the incredible audio, noise cancellation, and you find very comfortable during use. Your feedback about the mic quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. For call quality, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. You can also check the settings of the app that you are using for mic sensitivity if available. Thank you for sharing your feedback and for choosing Sony! -Jess
Gym beats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for working out in the gym. Can feel a little flimsy but sound is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelG,
Thank you so much for the 5-star review! We're elated to hear that the WH-1000XM4's industry-leading Noise Cancellation is helping you focus in the gym, and that you're enjoying the crisp sound quality. We love that they are working great for working out!
Thanks for making Sony part of your listening experience!
Regards,
Dominick
Great over the ear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need a pair of the ear headphones for long study sessions that blocked out sound. I looked around, read reviews and and tried on several pairs. It ultimately came down that I need to purchase them, take them home and try them. I decided that I would buy the Sony flagship headphone. So far they have worked out wonderful. The sound is great and the lack of outside sound is awesome too. They do not block out sound like in the year versions, but they also do not kill your ear during long term listening sessions. I am still trying to get use to the controls but that is just using them more. I do like the ability to put up the ear and bam you can hear people without taking them off. The one thing I did not like, was the fact that Best Buy was all out of the black ones... I also did not want to to wait a couple of days to get a black version or I could have gone another route... but that is a very small issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anaxel, Awesome! We're glad that you love the sound quality and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
EXCELLENT headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my daughter after she started eyeing mine. I'm a bit of a headphone hoarder and have way too many pairs given that I only have 2 ears. The sound on these rivals the AirPods Max, for a much lower price (about half at the time of this review). The noise cancelation is amazing, the sound quality stunning, and the best part - they fold up, unlike their expensive competition. If I'm going on a trip and space is at a premium, I'm choosing these over the AirPods Max. For me, I can't really even tell a difference in sound. I wanted to buy the xm5 for myself, but honestly I can't justify it as mine still work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLA2018,
Fantastic! You've made a great choice! We are very happy to know your satisfaction with the amazing noise canceling feature, superb sound quality, stylish design, and reasonable price of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Incredible Headphones! Best in the game!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the successor of the XM3's. They provide excellent sound and incredible noise canceling. Very easy to set up. If you are looking for a great headphone with excellent noise canceling you will not be disappointed. They are a little pricy but they are well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SantosLHalper, We're glad to hear you feel that the WH-1000XM4 is worth its price! Good to know you appreciate the excellent sound quality and noise canceling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is really good with a good amount of base. really comfortable . ANC is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ronnie, We're glad to hear that you are comfortable with the WH-1000XM4 Wireless Noise Cancelling Headphones. Good to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Very good sound and noise canceling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, quality and build is great. Expensive because they are fantastic. All the great reviews are true, I won’t repeat it all, but I will mention a couple of small complaints, but I still love these headphones. 1) My hair isn’t what you would call long, but these things tend to pluck a hair out every time I take them off. It has gotten less so as I have become more careful but the reason for this is also problem 2 2) Sony always makes these foldable headphones. I couldn’t care less that they fold, and I don’t care or need a cute little case they fold into. I just put them in my backpack anyway, and I get the feeling Sony puts all this r and d into this stupid folding feature. Unnecessary moving parts make them feel cheap and wiggly, and pinch my hair out, and I bet I’m paying more for this annoyance. They are built to last, but I don’t think I am alone in NOT GIVING A CRAP that they FOLD UP. 3) The charging cable is like three inches long...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jsnprkr,
We're glad that you like the build and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the fit, design, and charging cable is greatly appreciated. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great Travel Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are simply fantastic. I bought for my son fort travel since he flies all over the US. Long battery life, fast charging, comfortable and a few cool features that Bose doesn’t Offer. I have had Sony, Bose, Beats, and The AirPod Pros and the Sony and Bose are by far superior.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donnie,
You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
I lovet
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, I can have a good time listening to my favorite music and call it very clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aliss,
We're so glad to hear that you’re having a perfect time enjoying your favorite music and experiencing such clear calls with your Sony headphones! Thank you for your excellent 5-star rating—the WH-1000XM4 truly shines for both immersive sound and outstanding call quality.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Comfort
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones. They are very comfortable and overall they sound great. Theres not a day that goes by that i don't use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BerthaH,
Wow, that's great! We are truly happy as well hearing your satisfaction about the overall sound quality and comfortability of our WH1000XM4. It's nice to know that you are always using your awesome headphone. Thank you for choosing Sony! - Marco
Great quality with one tiny issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, having a separate app is kind of annoying, but if you want a lot of customization in your sound preferences, this is definitely for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your review, Kaiya!
We are absolutely thrilled to hear that you are enjoying the great sound quality of your WH-1000XM4 headphones—that's exactly what we aim for with our premium noise-cancelling line.
We understand your frustration regarding the dedicated app for customization; we know that adding another app can sometimes feel annoying. However, we're pleased to hear you recognize that the app is essential for providing the deep level of control you mentioned, including features like Adaptive Sound Control and fine-tuning your EQ preferences.
Thank you again for choosing Sony for your audio needs!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Comfort
The best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best over the ear headphones ever! They are super comfortable and stylish. I can workout without them falling! I love!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SamO,
Perfect! It'snice to hear that you are pleased with the design and comfortability of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these headphones consistently since the day I bought them. Great quality & love the different modes I can put it on depending on what I’m doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alyna, thanks for the amazing 5-star review! We are immensely pleased to hear you're enjoying your new Sony - WH1000XM4. These headphones deliver an impressive sound quality with rich bass and clear mids, further enhanced by our DSEE Extreme upscaling technology for compressed audio, and the industry-leading active noise cancellation offers a truly immersive listening experience. Thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Comfort
Very good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great! Good sound quality! The multi-point connections are really helpful so I can stay connected to my phone & TV. The Sony app has many options to customize the sound. The headset is very comfortable. They are expensive, but I ended up getting them on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattP, Great! Glad to hear that you are happy with the sound quality, comfort and features of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Favorite Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much. They sound amazing, the ambient noise option is good if you're walking around outside so you're aware of any traffic or people nearby. I use the noise-canceling when I travel to block out any outside noise. Charges quickly and the battery lasts forever.
I would recommend this to a friendStellar headphones for noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I needed a pair of noise cancelling headphones and these didn't disappoint. There are 3 noise cancelling settings, and I've found the off setting still drowns out enough noise. The max setting it boots with each time is wayyy too strong for my taste and it's a weird sensation having no noise at all thanks to the noise cancelling tech. Anyone who needs zero noise will definitely appreciate that though! The headphones themselves feel premium, and the case is wonderful! Very easy to take on trips. Audio itself is just good, but given all the features and quality of the headphones, that is fine with me in this case. I would recommend these to anyone looking for over-ear noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We're glad that you like the design and noise canceling function of the headphones. Your feedback about the sound quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Hope this improves your experience.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Total package
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation and works well with the associated app. The fit is comfortable around the ears. The range is impressive. I can wander pretty far with them throughout the house and parts of the yard. Sound is fantastic. Very pleased with this purchase. Recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salissa, Thank you for this amazing and detailed review of your WH-1000XM4. We're glad you are pleased with the top-notch noise cancelling, sound quality, comfortability, and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We really appreciate your recommendation. Thanks for choosing Sony! -Jess
Great pair of Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound quality. Packaging and Noise cancelling was top notch. Battery life is pretty decent after one charge. Great headphones and I prepurchased when it first came out, and don't regret it although price went down on it lately. Great Item none the less.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terry
Thank you for the positive feedback and we are glad you like the sound quality, noise-canceling and battery performance of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
Bomb.com
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely unreal how great the audio is. The battery life alone is a game changer. If the buttons were easier to use I would absolutely appreciate it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing a positive feedback, Geostorm! We're glad that you are impressed with the sound quality of the headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort
Excellent Sound and Confortables
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. I have a hard time with over ear headphones because they make my ears hurt if I use them for extended periods of time. These sony headphones provide enough space to my ears and I can use it during hours with no issues. I would really recommend these headphones.
I would recommend this to a friend