Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality, comfortable headset. Good sound. Sleek and soft. What you would want, and they look good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChicoRod,
Fantastic! We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit & stylish design, and superb performance of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony WH-1000XM4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've every pachased. The noise cancelling is out of this world, and the ability to be connected to 2 devices makes it a no brainer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RLPJR, thank you so much for the 5 Star review!
We are extremely pleased to hear you are satisfied with the incredible noise canceling function, multipoint connection feature, and super performance of WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Save some time, just go w these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, completely customizable eq/settings via app, and above average/great noise cancelling. I've been through a few sets of headphones and I think I have finally found 'the pair'. I have tried/returned Sennheiser Momentum 3 (the best sound quality, but way over active cutting out/pausing due to 'headphone removed' functionality - even when they hadn't been removed); Bose QC45 (very thin sound profile, otherwise nice headphone); and these. The sound quality is comparable to the Sennheisers, the comfort and noise cancelling are comparable to the QC45. This set really is the best available at this price point - save some time, just go w these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Susie,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Noise and sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise and bass level outstanding. Great color which help me to differentiate my headset we with my son’s headset, he has black ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rapha, Awesome! We're glad you like the midnight blue color, excelent noise cancellation, and punchy bass of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
best quality headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.such a worth it purchase. sound quality amazing and it was amazing to listen to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vale,
We're so glad you're happy with your new WH-1000XM4 headphones! We are delighted to hear you're enjoying them.
The sound quality is something we're really proud of, especially the industry-leading noise cancellation that lets you get lost in your music.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great sound and comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this to watch TV and videos on Ipad Great sound and comfort. Easy to use controls. Would not be great for use while working out or running. Unit too heavy for that but otherwise I am enjoying them alot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rodney, We're very pleased to hear you're enjoying the great sound and comfort of these headphones especially when watching your TV shows and videos on your iPad. Although you can use this for working out or running, we do not advise this since these headphones are not waterproof. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like many others, got these heavily discounted. Incredible value, great sound, excellent noise cancelling, but most importantly, super comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cleanguy,
You made the right choice! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
#1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best headphones you can buy. If you want excellent noise cancelling and sound quality, as well as a long battery life with optimization and customization. Here's your pick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
Thank you for the 5-star rating and we're glad you like the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good, this is definitely a good upgrade from the previous model. It is worth the investment if you're looking for high quality headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, CurtisF,
Thanks for the comments and for the 5-star rating! It’s great to hear that our product has exceeded your expectations We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!
Thank you for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound quality
Comfort, noise canceling, and quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Download Sony Headphone Connect App, open box, turn on headphones (bottom of left headphone on/off switch), using Sony Connect App, connect and paired new headphones. - My headphones were 100% charged out of box. - Many features in Sony Connect App, matter of your preference and use. I do think the app is solid and useful for my use of these headphones. - My headphones firmware updated automatically -be patient, process took several minutes. Initial impression; very comfortable, really good noise canceling and sound quality. - Voice clarity on both ends is outstanding. - Easily connected two iPhones, my experience switching between them was seamless. - Used ear profile in-app feature to analyze my ear shape for 360 Reality Audio setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi neil,
We're glad that you are enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
BEST HEADPHONE!!! if you dont mind the size
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this headphone and a airpod pro. This headphones are amazing I cant describe how good they sound. Noise cancellation is amazing. Overall it is amazing if you do not mind the size. I ended up returning them since it was not compatible with windows 10. I was able to connect it and it works as a "output" so you can listen to music but you can't use the microphone if you connect it to windows 10, so unfortunately I couldn't use it for gaming on my PC. Otherwise it is a crazy headphone. I would say the noise cancellation is a little better than airpod pro's. Probably about 10%, but this thing is huge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, we appreciate your 5-star review of the headphones. It's unfortunate the headphones were returned because of the call function. Sony takes all feedback seriously. Rest assured that this will help us improve our products. We hope you consider Sony in your next purchase. ~Ralph
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Comfortable, long battery life. Love the feature where you speak and they turn into ambient listening. Music and movies sound great and no lag. They fold up nicely easy for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi trgjay,
Awesome! We're glad that the XM4 headphones suits your needs and expectations. We truly appreciate you are enjoying the sound, comfort, long battery life and ambient sound mode of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, comfortable, sound is excellent, noise cancelling seems great. Only caveat is I have just started use, so I can't evaluate long term durability and use while traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sofarsogood,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Quality at a price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound quality. Clear and crisp sound. The best part is the noise canceling. Noise-canceling stops automatically if someone nearby or you start talking. However, one time I was listening to music, and suddenly there was no sound for no apparent reason even though the headset was connected and the music was running on YouTube music. When I disconnected the Bluetooth, I could hear the music playing on my laptop. So I had to restart the headphones and reconnect to the Bluetooth to get it to work again. This only happened once though. Comes with different sets of connectors. Can be used on long flights for noise canceling or watching movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SohamB,
Nice! Thank you for sharing your experience with our Sony WH1000XM4 Headphone. We are delighted to hear that you enjoyed listening to your new Sony XM4 and appreciate the audio quality as well as the noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
GREAT!! Wonderful noise cancellation.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using this product for couple months now i am absolutely IN LOVE with my purchase not to mention the great customer service you get from the Best Buy employee who made my experience easy when i had to come in for an exchange. I love the hands free fetures this headset has, it is great for the gym, Cancels out so much background noise and I love how personize you can make these headphones to your prefured audio experience. It had Alexa built in if you use alexa a lot this would be another great devise to add. Only issue i have with it is that the pairing experience is quite hard to connect to whenever i want to switch to use on another device but maybe thats just me, and also how when i run or move my head too fast it likes to slide off my head but other than those minor details its a great pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FlowerLadder, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sounding fold up and comfy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! I love that they fold up unlike some of the competitors. I got these instead of the xm5s because they were on sale and my kids have them and said that these are just as good as the 5s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myreviewname, Thank you for sharing your positive review of the WH-1000XM4! We're delighted to hear that you are enjoying the great sound quality and the convenient foldable design. It's also wonderful to know that our previous generation headphones continue to meet your expectations, even compared to the newer WH-1000XM5 model. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sounding headphone set.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality head set at an even better price. Using these as a replacement for the headset the dog ate. Great sound quality. The only downside so far is the limited talk time of about 3 hours, but these were never meant to be a headset to begin with. Great for going on a walk or just listening to Pandora though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CraigW, Awesome! We are glad to hear that you are enjoying your new WH1000XM4. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for the gym. Noise cancellation is excellent, you can’t hear anything around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carmen,
That's awesome to hear! We're thrilled your Sony WH-1000XM4 headphones are performing so well for you at the gym. It sounds like you're really experiencing the power of their industry-leading noise cancellation, allowing you to focus completely on your workout without any distractions.
Thanks for the fantastic 5-star review! We're glad you're enjoying them. Thank you for choosing Sony!
DiegoV
- Pros mentioned:Comfort, Sound quality
Sony headphone WXM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these headphones. I recommend and they are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria01234, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality
Probably the best noise ANC headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion, these are the best wireless noise canceling headphones you can buy. They have very good range, a bit of a bass boost, but nothing too muddy. And the noise cancellation is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KDAH, We are glad to know that your new Sony wireless headphones are the best noise canceling headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent