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Customer reviews

Rating 4.7 out of 5 stars with 12622 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 12,622 reviews
  • Rated 5 out of 5 stars

    Blue Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and the sound is excellent. I love the color too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mary, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Gift for Son

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son really seems to enjoy them. The feature vs. other brands is what sold me on these. The adaptive noise canceling and volume functions are great. Also, the pause by placing hand over the right ear is a great feature, so you dont have to pull the headset off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jsel, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Wireless noise canceling headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a bit on the pricey side, but the noise canceling is best I've seen in a while they've come be extreme comfortable to wear for long periods at a time you willl not be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GREAtSOUND Awesome! We're glad that you are enjoying the noise canceling function and comfort of your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Kool and comfortable!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually like these Sony headphones. I read up a lot about them. I tried a couple of other ones like the Shures...but what I like about these is they can fold up for easy carry to the gym. I use these for the gym and conference calls. I haven't really had to used them in a crowded office obviously, but they seem to do a good job at the gym. I was worried they'd heat up my ears, but no, not really. Sound is really good with soundstaging...I used these with Tidal. I think they were made to work with Tidal's master series. It's a bit expensive but compared to the Bose I had years ago, they are so much clearer. There is more definition and it's a lot less muddy bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dmpnyc,

      We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased Sony headphones and I love the canceling noise feature. They are not heavy as other brands.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosaL,

      Thank you for the purchase! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality and comfortable headphones with multiple connectivity options. Very good for at home use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheaW,
      Great! We're delighted that you are satisfied with the quality, comfort and connectivity options of our Sony WH1000XM4 Headphone. Thank you for your purchase and for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Noise cancellation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio is so good, nose cancelation could be better but it’s great for airplanes. batter life is super long tho, rarely have to charge them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobR, Amazing! We're thrilled to hear you like the great noise cancellation and long battery life of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best Headphones. Hands down!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great, best sound quality! Can wear for long periods without hurting your head/ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, AllenaB! We're happy that you are enjoying your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. - Craig Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very comfortable. They double up a earmuffs in the winter. The sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AmandaR,
      That's awesome! We're glad that you like how comfortable your new Sony WH1000XM4 is and appreciate the sound quality as well. Good to hear that you can also use it as an earmuff while listening to your favorite songs. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent over the ear headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones. Comfortable to wear and sound quality is some of the best I have listened to. Noise reduction system is one of the best I have listened to and the battery life is very good also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SJKSJK,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Wonderful headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones! The look is beautiful, they are extremely lightweight, and the sound quality and noise cancelling is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobinS, Great! We're thrilled to hear you like the beautiful and lightweight design, exceptional sound quality, and excellent noise cancellation of your Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and the bass is always spot on! Highly recommend this product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SaturnGamer72,
      Thanks for your recommendation and we are truly happy that you are enjoying the sound quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and light weight. Easily gets connected to phnoe and mac bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RohitR, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality, comfortable headset. Good sound. Sleek and soft. What you would want, and they look good too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChicoRod,

      Fantastic! We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit & stylish design, and superb performance of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how they just block all the noise they also are really comfy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David,
      Terrific! We're thrilled to hear you love the noise cancellation and comfortable fit of your WH1000XM4 headphones. We always aim to provide the greatest possible experience to our customers. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so comfortable to wear and the noise cancellation is great! I would definitely recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLPH, we're glad you like the comfort and noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Exelent

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones deliver impressive sound quality with deep bass, crystal-clear highs, and a perfectly balanced audio profile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CindyQ,

      Thank you so much for the 5-star review! We're thrilled to hear that you're enjoying your WH-1000XM4 and are impressed with the sound quality, from the deep bass to the crystal-clear highs. We put a lot of effort into ensuring a balanced and immersive audio experience, so it's wonderful to get such positive feedback.

      Thanks for choosing Sony, have a nice day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Best in class ANC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life and fast charging. The Noise cancellation is one of the best out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rojasb47,
      Awesome! We're glad that you are pleased with the noise canceling capability and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony for the 5-star rating! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Very comfortable on my head as most give me headaches but this one doesn't and the noise cancelling is insane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SallyM, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great quality and connectivity. They have good sound and bass which I love and they have a good fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidL, we're glad you love the sound quality of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US