Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Good Sound and Excellent Noice Cancelling.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best noise cancelling cans in the industry. I can hardly hear anything with them on; not only that, the battery life is amazing and I only have to charge them once every week. Would recommend to others!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan,
Great! We're glad that you're enjoying the noise canceling function and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Sony head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds great on the air plane. rich full sound good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KirkC, fabulous! We are truly happy to learn that you're satisfied with the amazing sound quality and long-lasting battery life of your WH1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life, Weight
Love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i’ve ever had. Super lightweight and the battery life on them is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
That's nice to hear that you appreciate the lighweight design and long battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
Best purchas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life amazing, sounds incredible, also having the ability to adjust the equalizer is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunny, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, high quality sound long lasting battery life would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie, Awesome! We're delighted to hear that you like the sound and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for music and gaming. Sound is very clear with good base. Noise canceling works great and drowning out outside noise. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Best noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4 headphones are some of the best for the money! The sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianR,
Thanks so much for the fantastic review! We're thrilled to hear you think the WH-1000XM4 headphones are some of the best for the money and that you're enjoying the amazing sound quality. We designed these headphones to deliver a premium listening experience that's both immersive and a great value, so it's wonderful to know we've succeeded. Thanks for choosing Sony. -Eliab
Sound proof
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Longggg battery life and great noise cancellation.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Buy These!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT headphones. I prefer over the ear style. I tried an Apple at the same time. This was far superior to me with quality of sound. More comfortable too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John,
You made the right choice with the Sony WH1000XM4! We're glad that you like the design, sound quality, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Wonderful headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome headphones! The look is beautiful, they are extremely lightweight, and the sound quality and noise cancelling is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobinS, Great! We're thrilled to hear you like the beautiful and lightweight design, exceptional sound quality, and excellent noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Bass, Sound quality
Sony did it again
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of these headphones is out of this world. They are the best over ear headphones I’ve ever owned. The sound is balanced not too much bass but it still booms.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Magnito20, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony and Me are bestie
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lets talk about the pros and cons Pros: excellent cancellation literally I can’t hear outside noise, don’t worry there’s an option to turn off the cancellation. Great sound quality I can hear the music clearly not like the other headphones I had. This Sony headphones is the best headphones I ever gotten. Buyyy it guys it’s really worth it. Oh yea let’s talk about the cons um let me think… there’s none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ashleyip,
Thank you for sharing your wonderful experience with Sony WH1000XM4. We highly appreciate your review and we're glad that you are pleased with the noise canceling capability and sound quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Best headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my girlfriend fur Christmas and she absolutely loved them for when she’s on campus and when she’s at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Virgil,
It makes us really happy to hear that your Christmas gift was such a hit! The WH-1000XM4 is the ultimate companion for a busy lifestyle, and we are thrilled to know your girlfriend is finding them so useful for both her academic and fitness routines. From the quiet concentration needed on a bustling campus to the high-energy motivation required at the gym, these headphones are designed to adapt to any environment she finds herself in.
The Dual Noise Sensor technology is perfect for blocking out the distractions of a crowded university library, while the foldable design makes them incredibly easy to toss into a gym bag between classes. Plus, with the wearing detection feature, the music will automatically pause the moment she takes them off to talk to a classmate or trainer, ensuring she never misses a beat of her favorite playlist.
Thank you for trusting Sony to be the perfect gift for someone special.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Headphones are epic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super amazing headphones exactly what i was looking great quality sound and comfortable to wear anywhere
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KhalidA, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
Sony WH-1000XM4 - Highly Recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. BT pairing works well with multiple sources. Comfortable to wear for hours... Battery life, comfort, ease of use equal to or better than competitive products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rjs1,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing!!! super comfortable, sound great, love em!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaiP, we're glad you love the comfort and sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best noise cancellation headphones for the price !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were worth the price, as it has immense noise cancellation and noise adaptability. The audio is adjusted to the environment and its good with the fitting. The only issue is its swivel as it tends to break often.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great headphones that don't last.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. These are the most comfortable, best sounding headphones I have ever had. Better than a comparable Bose. The problem is they don't last. I bought them in 2022. After several months the battery stopped charging. Looked on Youtube, talked to tech support and tried all of the resets. Nothing worked. They sent me a brand new pair. I was very happy. Less than a year later the exact same thing happened. They sent me another pair. Now that pair is not charging. Talked to customer service and they said the origninal pair has a 1 year warranty, replacements only have a 90 day warranty. So 3 pair in two years, all with the same problem. Apparently this is a common problem because there are videos all over youtube. So even though I loved them I cannot spend another $350 on a pair of headphones that have never lasted even a year. Bose here I come.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jwertel,
We regret to hear that you are not satisfied with the battery life of the headphones. For optimum performance, make sure that the software version of the headset is up-to-date (via the Sony Headphones Connect app).
Make sure to charge the headphones sufficiently. Battery life may also vary depending on the settings and conditions of use. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
If the headphones are still not working properly, reset and initialize the unit. You may refer to the steps on these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Craig
- Pros mentioned:Sound quality
Awesome Sauce!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product and Awesome sound! Got it at a great price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeG,
That's fantastic to hear! We're so glad you're enjoying the awesome sound and noise-canceling performance of your WH-1000XM4 headphones. Thank you for the five-star review!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones! The noise cancellation is amazing. In the past I’ve had a problem with the headphone size on my ears but they’re comfortable. Sony never disappoints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayjay,
Very nice! We're glad you love the industry leading noise canceling of headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David