Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best Headphones ever used
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After seeing many reviews, I decided to buy them and waited for Black Friday Sale, and finally got them. First thing to say the UltraHD music on Amazon Music Unlimited paired with these headphones is lit combo. I was able to differentiate between the HD song and UltraHD song. Moreover the 360 Audio was good but in my personal preference, I vote for HiRes rather than 360 Audio. Further, coming to noise cancellation, it was pretty good, it blocks most of the sounds, but some times I can listen to engine sounds, its very few times. Overall the best Headphones I have ever purchased. I highly recommend for daily use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dileep, Great! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Use DAC and/or the app Wavelet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable and amazing sound. I suggest you use a DAC for a portable device or PC. For your phone (Android) download the app called Wavelet. It will make these truly God like
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vincenzo, Excellent! We're glad to hear that you appreciate the amazing sound of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Love
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for the gym, they stay on my head throughout my workouts (no slip), and the battery lasts for weeks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lizz,
Amazing! We're glad that you are enjoying the fit and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best purchas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life amazing, sounds incredible, also having the ability to adjust the equalizer is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunny, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
Headphones are epic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super amazing headphones exactly what i was looking great quality sound and comfortable to wear anywhere
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KhalidA, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Top rated headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones in my opinion can’t be beat. While they are pricey they check all the boxes. 30hr battery life, comfort ability, noise canceling and great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
You made the right choice! We're glad that you like the battery life, comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome Noise Canceling Happiness Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome nose canceling headphones with amazing sound and comfort! Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ConnieY,
Thank you for giving our WH1000XM4 a 5 star rating and for sharing your feedback. We are thrilled to hear that you are pleased with the awesome noise canceling capability, amazing sound quality and comfortability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Gift for daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for daughter, she loves the comfort and the noise canceling feature when she is at work. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Noise cancellation not working as well
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling was really good until recently also the audio cuts out a lot and gets disconnected
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IvyK,
Thank you for considering Sony products.
We apologize for the trouble you're having with your WH1000XM4 headphones. To help improve the noise cancelling and connection issues, we recommend these steps:
Firmware Update to Version 3.0.1: Please install the latest software to improve performance. Instructions are here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
Reset the Headset: This clears temporary bugs without deleting pairing info. Instructions: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize (Factory Reset): If resetting doesn’t help, fully restore settings (note: this deletes all pairing info). Instructions: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
We want to get this resolved for you! If issues persist, please contact our dedicated support team for advanced help. You can find all contact options and resources at the link provided: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on Sale. Amazing headset. Extremely comfy and light weight. I’m a big guy with a large head to note. Quality for music is the best I’ve heard. Would definitely recommend on sale price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jz86, fabulous! It is really nice to hear you are happy with the fantastic performance & quality of our WH-1000XM4! We are also pleased to hear you are satisfied with the outstanding sound quality and comfortable fit & lightweight design of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 & 5-star review and for choosing Sony!
- Romeo
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great and are auper comfortable! I wear them on long plane rides and I couldn’t go back!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake,
Thank you for sharing your wonderful experience with your new Sony WH1000XM4. We're glad that you like the audio quality and comfortable design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Phenomenal sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I spent the extra money and bought real quality headphones. Tidal HiFi sounds phenomenal with them. I lose track of time listening to music and they're still comfortable hours later.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FootballMom, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Perfect
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and comfort for any activity that I do!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbrahamF,
That's great! We're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the nicest and most comfortable headphones I've ever owned. They sound incredible!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xiad,
Wow! That's nice to hear that you like the comfortability and audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality and easy adjusting headset. Connects easy when ready to use and I can use them on all my TV. I highly recommend over the earbuds I had previously because of the comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sniffles1, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Amazing headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, very light and comfortable. Used to have Bose Q35 and this is way better and more comfortable. Noise cancellation is amazing and sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Legin,
Awesome upgrade! We are glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great Quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound & very comfortable. Sony still maintains the edge & not too expensive like the other major brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PACSG, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Chic & Worth the Investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Genuinely comfortable to wear for a long time. Noise cancellation is phenomenal. Very fashionable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Talainbaea,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Great head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best head phones on the market! The quality and comfort is great. If youre looking for a nice pair of head phones these are it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
best headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so comfy i honestly like it more than the xm5 bc it folds nicely
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinL,
That's great to hear! We are thrilled you're finding the WH-1000XM4 so comfortable and appreciate you highlighting the convenient folding design. We know that feature is a favorite for many users!
Thanks for choosing Sony.
Best regards, Eliab