Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony XM4’s are awesome!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Sony XM4’s are perfect for traveling and studying. The noise cancellation blocks out any noise around, with ambient sound so you can walk and still hear your surroundings. Overall would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeonardA, Thank you for sharing your positive experience with the WH-1000XM4 headphones. They are indeed well-regarded for their excellent noise cancellation and ambient sound features, making them ideal for both traveling and studying. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Helpful with loud surroundings!
I would recommend this to a friendBrand response from SonyListens
Posted .HI Kris,
We're thrilled to hear that you love your WH-1000XM4 headphones and that the noise-cancelling feature is so helpful in loud environments. It's fantastic that our technology is providing you with a more peaceful listening experience.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Best wireless, noise-canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For this price-point, these are worth the cost. Quality, comfort, and features justify buying these over “cheaper” $250+ headphones. Get these when they go on sale if you are able ($50-80 off).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrFish,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones, the noise cancellation is so real! the design is so sleek
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dbl02, It is nice to hear that you found your best headphone! We're delighted to know that you are pleased with the audio quality and design of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Craig
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the heaphones on sale. What can i say they have great battery life and noise cancelation. You will not regret this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lewis,
Thank you for the 5-star rating and we are glad you like the battery performance of the headphones and the noise cancelling feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
-Craig
- Pros mentioned:Battery life, Comfort
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear all day. With great battery life. Last me two work days while being connected to two devices as it auto switches between the two sources based on which one is sending audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zer0!
Wow! It is really nice to hear our newest industry-leading, Noise Canceling headphones WH-1000XM4 perfectly matches your needs and expectations! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best headphones out right now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot and wanted a really nice really reliable set of headphones. I have a friend that works at a factory. He got several headphones from coworkers to sample. None of them sucked. Tried many many brand. Most had software glitches within the few minutes I tested them. Some were comfortable and some were not. Noise cancellation wasn’t very good on most. These are the total package. I’m a couple hundred hours into listening and they sound great. Not once had a software issue, and the noise cancellation is second to none. Can’t think of one negative to these babies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Great! We are so glad to hear that you found the best headphones for your travels! We are also glad that you find the overall performance of the headphones to be perfect for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I’ve ever owned. The noise canceling is amazing for studying anywhere and the quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nini,
Thank you for choosing Sony!
We're truly heartened to learn about your glowing review of the WH-1000XM4 headphones. It's wonderful to hear how the noise-canceling feature is enhancing your study environment. We're also delighted you're appreciating the exceptional sound quality. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Very Good headphones currently out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best over the ear headphones you can buy, very good sound quality but the mic is not as good as others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JorgeC,
Thank you for choosing Sony!
It's truly wonderful to know you're loving your WH-1000XM4 headphones and finding the sound quality to be excellent. Thank you for sharing your honest feedback about the microphone performance; we will definitely relay this information to our Sony team for their review.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Good and Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on the fence about these. If these are that great then I just don't see it. Sound quality is good but nothing like some people claim. My Audio Technicas produce an equal if not better quality sound. Headband is not very comfortable after a couple hours of wearing them. I find the band starts to dig into the top of my head and gives me a headache. The band needs more padding. Wireless function is a royal pain. You have to download a proprietary Sony app for any of your devices to use these. Pairing them is not easy like it is for many Bluetooth accessories like mice, keyboards and such. Battery life is acceptable. Noise canceling is good. Still evaluating product to determine if I will return to get my $300+ back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samantha, Thank you for the feedback on your experience with your WH-1000XM4. To obtain optimal listening experience, please fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional troubleshooting steps, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
And we're sorry to hear you're having trouble pairing your device to this headset. The Sony headphones connect app is not required to pair this headset to your Bluetooth device. If you're having some pairing issues, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Bass, Sound quality
Great Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones that I’ve ever owned! Well balanced sound. If you like bass, you’ll love these. If they are on sale, they are an even bigger bargain!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rasec,
We appreciate the 5-star rating! It's good to hear you like the sound quality specially the bass of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfy and sound is awesome. Use it everyday and noise cancelling is pretty great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonny, Amazing! We're so thrilled to hear you like the comfortable fit, awesome sound, and great noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Recommendation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfactory with good sound quality abd xomfort of wearing on ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyoungY, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're delighted you're enjoying all the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome set of headphones. Great for work and lounging but not the best for working out. They slip off my head a lot and collect a lot of moisture from sweat, even though I wipe them off every time if needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashlyn,
It is most rewarding to hear that your WH-1000XM4 headphones have been an awesome companion for your work and relaxation! We are glad to know they are enhancing your productivity and downtime with their industry-leading noise cancellation. These headphones are meticulously crafted for premium high-fidelity audio and comfort during casual listening, which makes them perfect for those longer, stationary sessions where you can truly immerse yourself in the sound.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Sound quality
Well done, guys
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thoroughly impressed with this set. I have owned numerous headsets from solid brands including Bowers and Wilkins. This set keeps up. Range on BT is there, quality of product and sound quality is there, ease of access is there, and hell - so fast to charge. This set is here to stay. Well done, Sony. Although - I did spend 1 night so frustrated as I accidentally engaged some sort of speech to chat mode while gaming and could not for the life of me figure out how and so it took a bit to figure out how to turn it off. My own fault, I guess? But, still, do not like this feature, personally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Great! We're pleased to hear that you like the audio quality, Bluetooth range, and fast to charge. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
well worth the$$
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and you can bealley hear a plane with mo music. Is you turn audio on you only hear music. And very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasS, Thank you for the excellent review! We're thrilled to hear you're enjoying the amazing sound quality, great noise cancellation, and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. They feel very comfortable & the sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RajV,
Thank you for the 5 star rating and we are very happy that you are pleased with the sound quality and comfortability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Best head phone I owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality, the sound , the battery life is amazing! I love love love it i saw these on sale and did not think on buying twice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value. Noise cancellation works perfectly; I can’t hear a person speaking right next to me. The sound is good, although it has plenty of adjustments, which I haven’t fully explored, yet. I use them when working out and I find them comfortable for extended use. When on sale, they are a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Russ, we're glad that you like the noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality, Weight
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic mix of Noise Cancellation and other features. While Bose flagship has slightly better Noise Cancellation, the additional features and light weight are amazing. Cannot go wrong with them!
I would recommend this to a friend