Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Love these headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically it came down to 3 players in the market for over-ear. Sony vs Apple vs Bose After multiple reviews on YT and other tech pages, I went with Sony over AirPod Max for 2 basic reasons: 1) Price 2) Package Sony are literally half the price of APM!!! Also, it comes with carrying case and other things whereas Apple comes with a funny looking pouch(?!?) and exposes the softest part of the device! Sound is great and the companion app is great too, have put in some hours on it already. Cups were initially heavy on my ears but its getting more and more comfy daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AJAhluwalia, We are so glad to hear that your research was worth it and found the WH-1000XM4's sound quality and comfort satisfying for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly wanted something for noise cancelling on the plane. Exactly what I was looking for and more. So comfortable the way they fit on your head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zachary,
Great! We're glad that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Comfy but pricey.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and comfy. Sleek and built well. Very happy with these but pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Thanks for the 5-star rating! We're happy to hear that you are impressed with the quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We also appreciate your feedback regarding the price. You may confer with your dealer for discount and promos. Thanks and enjoy! -Craig
Can you improve perfect?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going from the XM3s to the XM4s, I cannot tell a difference. At the same time, the XM3s were the most perfect product I have ever bought. Therefore, this is also perfect. I don't like how Sony has treated the newer versions of the XM series, and this was the last of its kind. Huge fan of the XM3 sequel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MathewRD,
Thank you for choosing Sony!
We’re honored to hear that both the WH-1000XM3 and WH-1000XM4 have delivered exceptional experiences for you. Knowing that the WH-1000XM3 remains a standout product and that its successor continues that legacy means a great deal to us. Your loyalty and thoughtful reflections on the XM series are truly appreciated—thank you for being such a dedicated fan.
Best regards,
-Fred
Best noise cancellation headphones for the price !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were worth the price, as it has immense noise cancellation and noise adaptability. The audio is adjusted to the environment and its good with the fitting. The only issue is its swivel as it tends to break often.
I would recommend this to a friendStops ears bleeding from babies
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these when my son was born. My wife and I would (and still do!) take turns with the noise cancelling feature when we need a little break from the kiddos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RichardP,
Thank you for choosing Sony!
We're thrilled to hear that you and your wife are enjoying the noise-cancelling feature, especially during those well-deserved breaks. The advanced noise-cancelling technology in the WH-1000XM4 is designed to reduce ambient noise, allowing you to immerse yourself in your favorite activities or simply enjoy some peace and quiet. We hope the headphones continue to bring you joy and tranquility for many more family moments to come!
Best regards,
-Fred
Best Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphones. great fit and lots of options to fine tune the sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MKPP,
We're glad you're enjoying the excellent fit and all the sound customization options with your WH-1000XM4 headphones. It's designed to give users the ability to fine-tune their audio experience, and we're happy to know you're taking advantage of that. Thanks for choosing Sony.
Best regards,
Eliab
BEST FOR IT”S VALUE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would definitely recommend these headphones espicially for the gym. They are sweat resistance and easy to clean. Once a month cleaning the leather part of the headphones will do it for the headphone. Wiping them down after every session of the gym, will get rid of the ordo and stains. AWESOME SOUND QUALITY AND GREAT NOISE CANCELLING. It does havea sensor on the left of the headphone to sense detect when the headphone are off of the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor,
Awesome! We're glad that you are enjoying the sound quality, noise canceling, and wearing detection function of the headphones. It's also great that these headphones are perfect for your workouts. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent BT Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, awesome sound, love the blue tooth capability along with the noise cancelling feature. Great value for a good price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hands down the best, if you are looking for the best bluetooth headphones in terms of quality (make and audio quality) and comfort, this is the one to go with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SodaPortal,
We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Absolutely amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, superior noise cancellation, I love listening to music and this changes your workout routine and takes it to a different level
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jameel,
Thank you for choosing Sony!
We're thrilled to hear that you're enjoying the exceptional sound quality and superior noise cancellation of the WH-1000XM4. It's amazing how the right music can transform a workout routine, and we're glad to know that our headphones have elevated your experience. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
Very light weight easy to use FANCY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones They are very lightweight I use them in everyday life It has great features Long battery life unbelievable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CallmeKJ, Awesome! Glad to hear that you are happy with the sound quality, battery life and features of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, Carl
Love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphones very comfortable design and perfect sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Clara,
Perfect! Thank you for purchasing our WH1000XM4 and we are delighted that you are pleased with the sound quality and comfortability of our XM4. Thanks for choosing Sony! Enjoy! - Marco
Amazing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing head phones very clean music quality and great battery life I use these every day. So great I bought my girlfriend some too 10/10 would recommend to anyone looking to buy nice Bluetooth headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samb9293, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great headphones, just one thing.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with one minor exception. They don't do a good job of cancelling noise when doing calls over the computer. I may be missing something but everything else seems great except that when I use them for conference calls they pick up every little noise around me so that everyone else hears it. That may not be the intended use of these headphones, but I feel like the technology is to a point where I should be able to expect superior noise cancelling functionality in all areas. I have other headphones that are much better at this one aspect but lack in others compared to the WH-1000XM4, so there just may be no perfect headset out there. Overall all I'm very pleased with the headphones, very comfortable, dual bluetooth syncing works well (once you get used to it being a thing), so I'll just have to remember to mute myself more when there's anything else going on in my office.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shadowopr, Thank you for the positive feedback! Glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Great Product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, noise cancelling and comfort. The only draw back is they are big on a person with a smaller sized head (petite female).
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Greatschoolfind,
Nice! Thank you for sharing your feedback. We are truly happy knowing that you are pleased with the quality and noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Love sound and how clear it is. Super comfortable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenny17, we're glad you love the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and i love the carry case and light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyC, we're glad you love the sound quality and carrying case of our product! Thanks for choosing Sony! ~Earl
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. The noise cancellation is great and so is the sound quality. Also the midnight blue color is gorgeous
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your kind feedback regarding the WH-1000XM4 headphones! We are thrilled to know that you are enjoying the exceptional noise cancellation, impressive sound quality, and beautiful midnight blue color.
If you have any additional feedback or require assistance, please don't hesitate to reach out. We are always here to help and would be more than happy to assist you!
Thank you for choosing Sony!
Best regards,
Gus
Audiophile's delight...Superb!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm an old school audiophile and did research before buying. In addition to high quality audio I wanted maximum noise cancellation. Bose is a gold standard in audio and their noise cancelling technology is highly rated so I tested their headphone first. The Sony seems to be on par with the Bose for less money. I can find no fault with these. They are comfortable, great build quality, impressive sound, and excellent noise cancellation. I wish they had volume control on the headset, but other than that, I would highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff,
We appreciate the 5-star rating and we're glad you like the build quality and the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David