Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a very long battery life and the noise canceling works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobR, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great digital sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great super crisp sound and feel. Super comfy around ears and the best they are wireless!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosE, Thank you for giving the WH-1000XM4 a perfect rating! We're glad you like the crisp sound quality, comfortable fit, and amazing wireless feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome Blue Tooth headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money!! Comfortable fit, great sound, amazing noise reduction, i wound totally recommend purchasing these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bendy,
Great! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used on airplane and provided excellent noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cliff, thank you for your feedback! It brings us great satisfaction to hear that you had a positive experience with the WH-1000XM4 while traveling.
This exceptional headset features advanced noise cancellation technology, ensuring you can enjoy your music in peace, even in the loudest environments.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Bomb
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy them a lot! Love not being able to hear anything besides my music! Comfy just wish they were a bit tighter
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nikk, we're glad you are enjoying your new headphones! We understand your feedback regarding the headband of your Sony unit. You can adjust the headband using the slider of this WH1000XM4. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Noice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them, they have amazing battery life and the noise cancelling is top notch, unable to hear a single thing while at they gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dann,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony WH 1000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I take this on with me to the bike trail on the beach regularly now. I never like going out but with the headphone and music on, it’s awesome! My workout is so regular with this, can’t take it off my ears lol.So perfect to keep my surrounding aware and definitely the quality of music is so good!! The touch controls never want me to reach for my phone to change music or to control sound. It’s a Must have!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saash, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Great. Room for improvement
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Pros. 1. Can switch automatically from phone to laptop making it great for work 2. Noise cancellation is great 3. Nice humble look that looks good anywhere 4. Automatically pauses when you speak if you want 5. You can put your hand on the headphones to have a conversation without removing the headphones. 6. Great case design Cons 1. Auto switch between phone and laptop is not refined and will interrupt a teams meeting if you get a call on your phone. (There may be a setting I am not aware of to stop this) 2. If you have it set to pause when you speak, it can mistake other noises and pauses at random. If you are in a loud environment or tend to think out loud this setting should be turned off 3. The can be uncomfortable after long periods of time. 4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zach, we're glad you like the noise canceling feature, multipoint, the design of the case, and the looks of our industry-leading noise canceling headphones. We're sorry to hear that you have issues with your SONY unit.
You may check this link when connnecting the WH-1000XM4 headphones to two devices (multipoint connection):
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
For Speak-to-chat function issue, you may follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=speak
Adjust the slider on the headband of the unit for comport
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
For my use case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use outside primarily, it takes me hours to cut grass on a tractor and these are a lifesaver. I also had the MX3s, but the LDAC support makes these stand out for me. The notice cancellation blocks out my tractor or blower effectively, would not be caught without it. I did not expect them to provide the best audio quality but their configurable flexibility makes them decent. I have other headphones and amps I use for audiophile-level audio quality, but these are perfect for what I use them for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi satisfieduser, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Weight
Value for Money and Easy to Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, easy to use- intuitive and nice connection via app on phone. Good color scheme too not the usual black or white.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Perfect headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headset, i use it for just about everything and even prefer them over my airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amanda,
We are thrilled to hear that you're enjoying your WH-1000XM4 headphones! It’s wonderful to know they’ve become your go-to choice for everything.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:ComfortCons mentioned:Volume
Not what I had hoped for.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were very comfortable overall and the performance was not horrible, they left quite a lot to be desired at this price point. In short, the maximum volume is far too low, the sony equalizer app helps but, unless you're an audiologist its "What does this button do?", and lastly the active or adaptive noise cancelation let a ton of environmental noise in. Even its more restrictive setting. I returned and bought another Bose 700.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Evin,
We're glad that you like the comfort of the headphones. It's unfortunate that you were not completely satisfied because of the volume and Adaptive Sound Control. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). The overall volume may vary depending on the source content. You do have the option to adjust the volume of the headphones and connected device. The Adaptive Sound Control is designed to automatically adjust the noise canceling function by behavior recognition. You can turn this function off if the noise canceling function becomes insufficient.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound quality and comfort. The noise cancellation is also great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, Thank you for the 5-star rating! We're thrilled to hear you like the great sound quality, comfortable fit, and exceptional noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The noise canceling is amazing and they are so comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
Perfect! We're glad that you like the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is amazing. Most comfortable headphones I've owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesseC, we're glad you like the noise canceling feature and comfort of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Super comfy and great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, most comfortable of any I own. Easy to set up and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paula, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
would definitely buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love these! they are so comfortable and the sound quality is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gene,
Thank you for the 5-star rating! We're glad to hear that you love the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colour and sound quality is really good. I use these to travel on flights and at work. Love love love, but store them in their original case to preserve them. NFC is nice, the touch sensitive buttons are handy too. I'd recommend using the app to set a custom setting for the best sound balance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marsbar4,
Great! It's nice to hear that you are loving your WH1000XM4. We're glad that you were able to use it when you travel and when you are at work. We're happy that you are pleased with the sound quality, color of the headphone and appreciate the NFC feature and touch sensor buttons. Also, it's nice to know that you were able to utilized the Sony app to customize the settings to your liking. Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Comfort, Sound quality
Great purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good headphones and comfy. Noise-cancelling is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geek,
Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent for work and school
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of quality headphones for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvelynJ,
That's fantastic to hear! We're thrilled you find the Sony WH-1000XM4 headphones to be an excellent pair, especially considering their value.
We designed the WH-1000XM4 to offer a premium listening experience with industry-leading noise cancellation, exceptional sound quality, and comfortable design, all at a competitive price point. It's great to know you recognize that quality and value!
Thank you for your 5-star review! We're delighted you're enjoying your headphones. Thanks for choosing Sony!
DiegoV