Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 12627 reviews
(12,627 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great Headset
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is totally awesome. great battery life. Great charging. The only bummer is you cannot use it while it is charging. Not sure if the others can be used while charging either. Just make sure you keep track of the battery and charge at night.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChasG,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the battery life of the headphones. Your feedback about its charging function is greatly appreciated. Unfortunately, using the headphones while charging is not supported. Thank you for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Espectaculares
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Espectaculares, súper buen sonido, excelente cancelación de ruido, muy comido, lo mejor de lo mejor.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hola eachd1108, ¡Impresionante! ¡Estamos muy agradecidos por estos comentarios positivos! Inteligentes e intuitivos, los auriculares WH-1000XM4 ofrecen mejoras adicionales a nuestra cancelación de ruido líder en la industria, una calidad de sonido excepcional y una escucha inteligente que se ajusta a su comportamiento y su ubicación. Con la aplicación Sony Headphones Connect, Ambient Sound Control te permite ajustar el volumen del sonido de fondo y te da la opción de permitir que solo se escuchen las voces. Mientras tanto, el ecualizador te permite personalizar los niveles de sonido para que se adapten a tu música. ¡Gracias por elegir Sony!
Rated 4 out of 5 stars
Easy to use with great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, easy to set up and use, comfortable. Some functions were too much for me. When I sang along with music, it would stop the music thinking I was in a conversation. I shut that off right away.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveRad, we are glad that you like the comfort, sound quality, and ease of setup and use. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Rated 5 out of 5 stars
My favor Headphone ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top quality sound and comfort. This is my favor headphone ever. Love it. Great sound and great capabilities.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Proudownerseries3LTE,
Great! We're glad that you are enjoying the sound quality and comfort of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Rated 5 out of 5 stars
The great escape!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them everyday. You will get lost in the music. ANC is superior. Balanced sound. Quilts material. Lightweight!!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QSound,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Rated 5 out of 5 stars
Best noise cancelling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had several pairs and these are well worth the money. The noise cancelling is awesome and they are very comfortable
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
good wireless
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So nice. Mic works well for zoom meetings. Comfortable and quiet for planes. Quality sound.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nose,
We appreciate the 5-star rating and we're glad you like the sound quality and microphone of the headphones for your zoom meetings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Rated 5 out of 5 stars
Never going back
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m honestly in love with these headphones, though I don’t use them often. However, when I do use them, they’re a NOISE CANCELLATION life saver. I honestly would recommend these over the AirPod pro max. Not only for price, but quality of sound not brand. (as someone who has just about every apple product).
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DinahEzrae, Perfect! We're so thrilled to hear that you're enjoying the exceptional noise cancellation and amazing sound quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
Great Heaphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort, durability of the build of the headphones, and the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neo76, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Rated 5 out of 5 stars
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and are really comfy to wear for long periods of time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickyBobby, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Rated 4 out of 5 stars
comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable to wear. The noise canceling makes a noise which is a little annoying. Switching between modes is a bit of a hassle, but the overall quality seems good.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rapunzel, we are so glad to hear that you are happy with the comfort of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Rated 5 out of 5 stars
Best headphones! No joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best budget headphones very sturdy and reliable don’t need nothing else!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendRated 5 out of 5 stars
These Are God Tier 100%
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] If You Are Looking For Great Sound Quality Plus The Fact That You Can Drown Out All Other Noises In Standard Of Public Areas The Noise Cancellation On These Headphones Are Fantastic For That 10/10 I Would Most Definitely Buy These Again Or As Christmas, Birthday, Or Back To School Gifts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarrellC, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Rated 5 out of 5 stars
Awesome quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome voice quality, light weight and comfortable
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LoraW, We are happy that you like the quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Rated 5 out of 5 stars
Great noise canceling for focus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones to help with working at home. They are great. The first day I was wearing them I didn't even notice piano movers bringing a piano into my house. We have also used them with our smart TV. The microphone is OK for phone call. The dual paired devices is nice if I am listening to music and I get a call via my computer but works best when only 1 device is paired. I would recommend these. They are also very comfortable. I have a small head and they fit just fine.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rufus96, we're glad that these headphones help you focus on your work at home. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Rated 5 out of 5 stars
Good noise canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and one of the best noise canceling headphones I have ever tried. Awesome bass and easy to use.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wito92,
Very nice! We are glad you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
Rated 5 out of 5 stars
Recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have a Comfortable feel and they great sound.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi alwy67, we're glad you like the comfort and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Rated 5 out of 5 stars
great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones best ones ive had. sound cancelling good comfort good
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Jake! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Rated 5 out of 5 stars
Best headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Bought for my girlfriend fur Christmas and she absolutely loved them for when she’s on campus and when she’s at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Virgil,
It makes us really happy to hear that your Christmas gift was such a hit! The WH-1000XM4 is the ultimate companion for a busy lifestyle, and we are thrilled to know your girlfriend is finding them so useful for both her academic and fitness routines. From the quiet concentration needed on a bustling campus to the high-energy motivation required at the gym, these headphones are designed to adapt to any environment she finds herself in.
The Dual Noise Sensor technology is perfect for blocking out the distractions of a crowded university library, while the foldable design makes them incredibly easy to toss into a gym bag between classes. Plus, with the wearing detection feature, the music will automatically pause the moment she takes them off to talk to a classmate or trainer, ensuring she never misses a beat of her favorite playlist.
Thank you for trusting Sony to be the perfect gift for someone special.
Regards,
Dominick
Rated 5 out of 5 stars
I LOVE THIS HEADPHONE. PERIOD.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bet you will find longer and more specific reviews about this headphone. But truly, the first time I put this on, I was shocked. I just realized how noisy the place I have been living in is. Now, I could find instant peace because I can have almost complete silence every time. I loveeeee this headphone sooo muchhh. Its sooo cute too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi odii, Awesome! We are so glad to hear that you are loving your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
















