Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Recommend buying !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these! My brother had this pair and after using them I just had to get a pair of my own . Great at canceling outside noise out too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalyS, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Noise Canceling feature. Got them while they were on sale. Dont regret it. Bass and treble are perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omarr2, You've made an excellent choice! Good to know you're enjoying the exceptional noise cancelation and the overall sound quality of your new Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Awesome headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, I love the sound and they keep my ears warm while I walk outside in the winter haha. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mossi3, Thank you very much for the five-star rating! We are thrilled to hear that you are enjoying your Sony XM4 headphones, particularly for their excellent sound quality and comfort. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sounds great after using the in-app equalizer, though the reliance on the app is a negative for me. Also, the touch buttons are trash. Though this is made up for by the best in class noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaintJan,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Sony app and touch controls is greatly appreciated. This will certainly help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my teenage son. Fantastic noise canceling and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WyoMom, You've made a great choice! We're pleased you like the fantastic noise canceling feature and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Nice sound a good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great and has very clear tones. The noise canceling works great there is still some external noise but no more than the Bose or apple headphones and connectivity works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gat1,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Weight
Great pair of ANC headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got Apple AirPod Max last Xmas, but wanted to give these a try at $100 off and wasn’t disappointed. Much lighter/confortable to wear and like the ability to tailor the EQ to my preference. My only to knocks are connecting to 2 devices is a bit clunky (had issues of it constantly connecting/disconnecting to 2nd device while listening to my primary device which was annoying) and the APM seem to me have a better transparency/ambient mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bmoney, we're glad you are enjoying comfort and equalizer feature of our industry-leading noise canceling headphones. We're sorry to hear that you have issue with the multi-point feature of your SONY unit. Please follow the guide on this link to resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
On par (better?) than Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for school/ office. Noise cancelling on par with Bose. Comfortable to wear for a few hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Inspectrex, We're glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Comfort
Sonyxm4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my girlfriend and she refuses to take them off! Absolutely loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorJ, thanks for your wonderful 5-star review! It sounds like you picked the perfect gift for her and what better compliment than not wanting to take them off! The Sony - WH1000XM4 are designed to deliver incredible sound quality and industry-leading noise cancelling, creating an experience that's hard to walk away from. We're thrilled she's loving them, and we hope they continue to bring joy every day! Thank you for choosing. Regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones. They are comfortable. They sound fabulous. They look great. The n/c works well. I had my eye on these for a while and Best Buy had a great deal on these pre black friday. I am happy with these Sony M4 headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi snomogo, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Quietness
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and the noise cancellation is actually pretty good and lives up to its name.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tupher,
Awesome! We're glad you like the noise canceling and comfortability of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Highly Recommended
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. I ended up buying 2 pair with 1 a gift. The headphones sound very balanced, musical and are very versatile making it easy to listen to various sources. The noise cancelling works well as does the microphone. The songs encoded with the 360 Reality Audio add another dimension to listening. The programmability of these headphones is unbelievable and quite useful. These headphones deserve a front seat with my other equipment and deliver on all fronts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeatRate, we're glad you like the sound quality of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
I LOVE THIS HEADPHONE. PERIOD.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bet you will find longer and more specific reviews about this headphone. But truly, the first time I put this on, I was shocked. I just realized how noisy the place I have been living in is. Now, I could find instant peace because I can have almost complete silence every time. I loveeeee this headphone sooo muchhh. Its sooo cute too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi odii, Awesome! We are so glad to hear that you are loving your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Weight
Sold!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, lightweight - the app is a little annoying but hopefully that gets better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nins,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the comfort and weight of the headphones. For optimum performance regarding the Sony Headphones Connect app, make sure to always keep it up-to-date. You can still use the headphones without the app. However, installing the Sony Headphones Connect app is recommended to fully utilize the features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
First Class
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable, easy to use, and sound great. They live up to their reputation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mack,
Thank you so much for such a great review! We're glad to hear we were able to meet your needs and expectations! Nice to know how you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great noise cancellation. sound is really clear. the only thing is sometimes when it’s on noise canceling it like makes this like clicking noise to help with that u just turn off noise canceling for a little bit and it seems to go away
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JaydaJ,
Thank you for the feedback and we're glad that you are satisfied with the audio quality and noise canceling capability of our XM4. Please may sure your XM4 has its latest software version. Updating the headphone's software may resolve this issue or other minor issues and for optimum performance.
Here a helpful link for the software update:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
Marco
- Pros mentioned:Sound quality
Best headphones I've ever owned!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to use in my office in the middle of a machine shop. They work better than my previous headphones from another leading noise canceling provider and add useful features for me like the headphones cutting off when I talk or cover the right ear piece with my palm. The app controls work fine, I've only been in the app a few times after setting up. Highly recommend to anyone in need of good noise canceling with premium sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harp,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One of the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best over-ear noise canceling headphones I’ve ever used. I’m really big into music and beats and when I saw many reviews I had to hear it for my self and I gotta say these are a 5/5. Sony really did an amazing job with these. The clarity in music is just CRAZY you fell like you’re in the studio while hearing music. If you have Apple Music I would definitely recommend these as they have great quality songs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cooks, Awesome! We are so glad to hear that you are enjoying your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great Heaphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort, durability of the build of the headphones, and the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neo76, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and are really comfy to wear for long periods of time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickyBobby, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl