Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Practical and stylish
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing beats these in value or style. Noise canceling is great, surround sounds makes me feel like I’m at the movies, and they make me look cool. Only feature I don’t like is the speak-to-chat. I’ve disabled it multiple times but, since my family likes to steal my headphones, it keeps reactivating. They’re easy to carry and work even better using the analog aux cable.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Carla!
Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We're glad that you are pleased with the audio quality and the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling headset! Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your positive experience with the WH-1000XM4, Misty8! We're delighted to hear that you're enjoying the excellent noise cancelling features of these headphones. The WH-1000XM4 is designed to deliver high-quality sound and advanced noise cancellation for an immersive and comfortable listening experience. We truly appreciate your recommendation and are glad to know the headset is meeting your expectations. If you have any feedback or questions in the future, please feel free to reach out!
Thank you once again for your support and choosing us!
Best regards,
Gus
Sony Social Media Team
Good replacement for last pair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 years of use on my old Sony pair, the right ear went out. I went with these after looking at other Sony models, mainly due to price and the specs I wanted -- wireless, noise cancelling, over ear. Talking features are great (noise cancelling turning off when you begin speaking), as is noise cancelling. These aren't as comfortable as my last pair, but do have a slimmer profile. Carrying case is a nice touch. Battery doesn't last nearly as long as my last pair, but given that these seem to have more going on inside, it makes sense.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi malmax, Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great purchase. Hold up with daily use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so incredibly well made & a favorite that this was my second pair purchased. The first lasted years!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieB,
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
Solid headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds quality and app is also good. Wish it could be a bit louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4 headphones, TerrellS!
We are so pleased to hear that you are enjoying the great sound quality and finding the Sony Headphones Connect app to be good! It's rewarding to know these core features are meeting your expectations.
We appreciate your candid note regarding the volume level. We understand that personal listening preferences vary, and we are continuously working to balance audio performance with safety and regulatory standards. Your input on making them a bit louder is valuable feedback that we will certainly take into consideration for future developments.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good sound. Especially like the noise cancelling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonos, Excellent! We're glad that you like the comfort, sound quality, and noise canceling function. The WH-1000XM4 a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome set of headphones. Great for work and lounging but not the best for working out. They slip off my head a lot and collect a lot of moisture from sweat, even though I wipe them off every time if needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashlyn,
It is most rewarding to hear that your WH-1000XM4 headphones have been an awesome companion for your work and relaxation! We are glad to know they are enhancing your productivity and downtime with their industry-leading noise cancellation. These headphones are meticulously crafted for premium high-fidelity audio and comfort during casual listening, which makes them perfect for those longer, stationary sessions where you can truly immerse yourself in the sound.
We really appreciate you being part of the Sony family.
Regards,
Dominick
BEST HEADPHOINES EVERRRRRRR
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing, I fly all the time and this has helped me to escape completely. I am so thankful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarineE, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
Sony best headset
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound suppressed headset ive ever used! Top of the line, great software, no cons on this one The xm5 are just for looks, get the xm4, same thing but cheaper
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chilling, Awesome! We're glad to hear that you like the headphones. Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My gf loves them they were a Christmas gift to her and they are honestly amazing going back to buy myself a second pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KasandraL, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got yhese headphones because i seen that they were really popular. I wanted to rey them out for work and school. These headphones are my best pair of headphones i have and i never leave home without them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Giaa, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
WHAT!?
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife and she couldn't handle the noise canceling/air pressure while listening to music. I ended up using them myself for a few days and they are amazing. Honestly the best sounding wireless headphones I've ever used. The noise canceling is incredible and the features work flawlessly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Ok but far from perfect.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good headphones, but I like the second version more. These are lighter and sound better. The battery is nowhere near as good as the second version. These last two work days and end up with less than twenty percent battery left over. Version two would last at least three full days. These also squeak on my glasses when I turn my head. I can hear it even when I’m playing music loudly. The control pad doesn’t seem to track gestures as good as the second version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jajaja, Thank you for the feedback on your experience with your WH1000XM4. We're glad to hear you like the lightweight design, excellent sound, and long-lasting battery of the previous version of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Purchased another set for myself!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is awesome, as well as the quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigjoe, thank you so much for the fantastic 5-star review! We're honored to hear you're loving the WH1000XM4 and that both the noise cancellation and audio quality have impressed you. These headphones are designed to deliver a truly immersive listening experience, with industry-leading noise cancellation, and premium sound performance thanks to the powerful QN1 processor. Whether you're commuting, working, or just relaxing, we're glad they're helping you enjoy your music and calls without distractions. Thank you for choosing Sony! Best regards, -Dominick
Excellent Sound, but so so BT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is awesome. Then why only 3 star? Bluetooth connectivity is not stable - if you walk around it disconnects and even if you sit, it disconnects from Samsung TV and your show sound becomes distorted. From sound quality point of view, it is much better than Bose QC45 and Sony XM3. But if we consider Bluetooth connectivity, it is not as good as QC45.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Action,
Thank you for your feedback. We're glad to hear that you're enjoying the sound quality of the WH-1000XM4 headphones.
We're sorry to hear about the Bluetooth connectivity issues you're experiencing. To troubleshoot, please ensure the headphones are fully charged and that you're within the typical Bluetooth range of your devices (around 30 feet). You may also want to try resetting the headphones to their factory settings. For instructions, take a look here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html. If the issue persists, please visit our support page for more in-depth troubleshooting steps or to speak with a support agent who can provide further assistance.
Thanks for choosing Sony.
Best regards,
Eliab
Sony Rocks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the Sony WH-1000XM4 headphones at this moment, they notch the Bose or at least tie it. Bose have been my favorite headphones for many years but now I have decided Sony at least for now. The larger ear cups cover the ears comfortable, the strong base is strong a tight but not abusive strong, easy Sony app available for the phone. If Sony keeps it up, they would be top on my list for some time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PapiLaz, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Like these!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable to wear just adds to the enjoyment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SMRTSHOPER, Great! We are so glad to hear that you are enjoying the sound quality and comfort of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Carl
Glad I Upgraded!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise reduction - simple to set up. Love the auto-on function.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, BobS,
Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With their amazing sound quality, long-lasting battery life, and top technology Noise Cancelling feature, we hope you enjoy listening to your favorite tunes!
Thanks for choosing Sony, have a great day!
-DiegoV
Best Noise Canceling Headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones. Have worn this pair on many flights and I could never travel without it. The best part is the sound which can be tuned to your liking via the Sony Headphones app. I've tried Bose Q45 but switched over to Sony once I heard the sound profile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Delfino,
That's awesome! We're glad to hear that you like the industry leading noise canceling of the Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the new features on these bad boys there’s no need to look anywhere else for noise cancelling. Compared with beautiful sound these can’t be beaten at this price. My best feature of these are the Adaptive sound control. Living in the city I have to use public transportation so the noise cancelling kicks in automatically when it knows I’m moving at certain speeds. Then shuts off when stopped. Perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nickchav86,
Great! We're glad that these headphones are perfect for your surroundings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph