Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound! I highly recommend this headphones. You need to get the Sony app though! At first the sound sounds flat but with a lot of detail. You need to configure the sound to the taste you like and without a doubt you will love them. They sound so full and rich once you configure them to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alberto, Thank you for the awesome review! We're very happy to hear you're enjoying the amazing sound quality, especially when configured using the Sony Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Not regretting passing on the XM5’s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a life saver on my flight. The noise canceling drowned out not only the plane but also the crying baby. Work so well didn’t realize it was going on for over an hour. Sound quality is great and it’s compact packaging makes me not regret wait for the XM5’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,Thank you for taking the time to review the H-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Converted from Bose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. I use them daily for work and entertainment. With 7,000 hours plus of use time so far I can tell you these are durable and of high quality. I purchased a pair originally in 2020 and now a second pair as a gift and will definitely be going Sony in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTinSC,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was amazed by the quality of the sound and beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samao,
Awesome! Good to know that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great, Connection takes longer than necessary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, only thing is that while they immediately say "bluetooth connected" when I turn them on, they actually take a while to pair. There's been a few awkward moments where I immediately play my music or podcast and they haven't actually connected.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience, Zara13!
We are thrilled that you love your WH-1000XM4—they are fantastic for both sound and industry-leading noise cancellation!
We sincerely apologize for the brief but awkward delay between the "Bluetooth connected" voice prompt and the actual functional pairing. That moment where you immediately start your audio only to have nothing play is certainly frustrating, as we aim for a completely seamless experience.
This behavior can sometimes be related to how quickly the source device (phone/laptop) completes its handshake with the headphones. To potentially smooth this out, have you tried these two steps?
Please ensure your headphones are running the latest firmware via the Sony | Headphones Connect App. We frequently issue updates that improve connection reliability and speed.
Sometimes, temporarily removing the XM4s from your device's Bluetooth list ("Forget Device") and then re-pairing them can reset the connection profile for faster linking.
If the issue persists after trying those steps, our support team can look into more advanced diagnostics. You can reach them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
GOOD FOR GAMING AND MUISC
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST PURCHASE EVER THE NOISE CANCELING AND EASY CONNECTION IS PERFECT ALREADY BUT I USE IT FOR GAMING AS WELL EVERYTHING JUST SOUNDS PERFECT
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector,
Thank you so much for such a great review! We're glad to hear that you are enjoying your WH1000XM4 headphones while playing games or listening to your favorite music. We really appreciate that you like the great sound, noise cancellation, easy connectivity, and overall performance of the unit. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones I’ve ever experienced. The music experience when listening to these makes you feel like you’re having a private concert. These headphones are great for studying and traveling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaL, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, it’s been years since they came out but are still some of the best headphones I’ve ever owned. Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahW,
We are delighted to hear you continue to enjoy your Sony WH-1000XM4 headphones and gave them a five-star rating!
It's wonderful to know that even years after their release, you still consider them some of the best headphones you've ever owned. We are especially happy that they perform great for your needs, like at the gym. We design our products to offer lasting quality and performance.
Thank you for your fantastic review and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Bass
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 had some amazing bass! I was able to hear everything clear and well :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanD, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Not any better than the xm3's
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the xm3's before these and there are not many improvements. Noise canceling and ambient sound is still top tier. Now there is a sensor in the left ear that knows when you take them off. The accompanying app allows you to enable features that can pause and/or turn off the device when you're not wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logimouse, Thank you for upgrading to your new WH-1000XM4. We're glad to hear you appreciate the industry-leading noise cancelation and sound quality. And, good to know you like the new wearing detection feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Review after a Month: (Good for Casual use)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first headphone. Pros: Sound quality, touch functionality, It detects when you speak and turn of the noise cancel for a while Cons: Ear hurts after wearing it for a while, Touch is sensor is low quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarshG, Thank you for your honest review. We are glad to hear that you are enjoying your WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great for travel. Solid battery life
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these headphones. Great recommendation from the Best Buy team that replaced a pair of Bose noise cancelling. No complaints. Really solid and packs well for trips on airplane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveJanowski, Great! We're thrilled to hear it works great for your travels and you're enjoying the excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfort! Best in its range.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing Noise cancelling wireless headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best in the market right now. Maybe the xm5 is better by a bit. Good for white noise, especially in aeroplanes. Apple ones might be better but then you'll need their whole $$$ setup / ecosystem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yash, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
I LOVE them!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVE these headphones. Not only are they beautiful but they sound AMAZING!!! I have always been an Airpod person when working out, but my daughter talked me into getting these. I am so glad I listened to her. They are worth the price. Get them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandiK,
You made the right choice with the Sony WH1000XM4! We're glad that you like the design and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding headphones. Had Bose QC35 previously and loved them but they developed an issue with not turning off properly. Decided to try Sony and very happy I did. Build quality, sound, and noise canceling is about the same as Bose. But Sony has better phone app and better volume controls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Redbuck, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony xm4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the vest headphones 8ve ever had phenomenal quality for 200 bucks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notaudreyhepburn, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Wouldn’t pay full price for them.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these bad boys on sale for $250.00. ANC is good, took them on a flight to Vegas and significantly reduce the sound of the jet engine however if your expectation is for the to completely eliminate that is unrealistic. Also, doesn’t do a good job canceling peoples voices, so if you getting them to get piece and quite from your family look elsewhere. Audio quality is excellent and plenty of adjustments available via the Sony app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously bought 910n, and I wanted to try something bettwe, I compared them with Bose quietcomfort, and even tho Bose are prettier. Sony sound is richier and mor surrounding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EliasNv,
We appreciate the 5-star rating and we're glad to hear that you like the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great last GEN product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are honestly the standard noise, canceling headphones, that you know you will get great quality from their last generation headphones, but for the price you can’t beat it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DonovanG,
Wow! Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We are very excited to hear that you are pleased with the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco