Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Gym headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for something for my girlfriend. She wanted headphones for the gym. She really loves them. She is a big fan of the noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlejandroC,
That's perfect! We are truly happy that your girlfriend loves her new Sony WH1000XM4 and she enjoy using it in her gym sessions. Thank you for choosing Sony! - Marco
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though they’re a little old Jen, they’re still amazing for the price and value
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigtoad!
Thanks for the kind words. It is great to hear that you’re seeing the amazing value in the WH-1000XM4!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far the best that I have owned. The noise cancellation is awesome. Highly recommended. They just about totally cover up the lawn mower sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marty, thanks for choosing and purchasing our product. We're glad you like your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Good, if you don’t mind a companion app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding Bluetooth headphones, long battery life. I disliked having to use a app with the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User,
We are glad you like the sound quality and battery life of the headphones. If you really want to maximize the efficiency of the headphones, we recommend using the app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Awesome noise cancelling!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise cancelling. Love how well it works especially in a busy environment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound Quality? Meh.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the title of this review, it probably sounds like I hate this headphone. No. I completely understand the purpose it serves under the factor of convenience. The noise-cancellation is fantastic, the call microphones are alright, and the fit and comfort are out of this world, though slightly clampy for a big head like me. What I dislike, however, is how meh and uninspired the sound quality is. I would hope from a headphone this expensive that the sound would at least be much more clear and crisp. Instead, the XM4 has this awful muddyness to it. Personally, I find it to be unbearable, however your mileage may vary, when headphones are all bass. And the XM4's really are just mud and bass. Perhaps this headphone isn't aimed at me, but still, I would love a pair of good travel headphones that don't sound like being drowned underwater while your favorite music plays. If you are someone who isn't very keen or just doesn't care about sound as much as convenience and comfort, these are for you. I completely understand that side, and I would recommend them for commutes. But general listening, you can do way better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oakley, we're glad you like the noise canceling feature and comfort of our product. We're sorry to hear that you have an issue with the sound on your SONY unit. ou can switch the settings and check the sound quality mode to Priority on sound quality mode which prioritizes the sound quality with the “Sony | Headphones Connect” app. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent pair of noise canceling headphones with wire perfect for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnjuK, Thanks for the 5-star rating! We're happy that you are enjoying your headphones. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these headphones. Great sound. Price varies based on sales.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle, we're glad you are happy with the sound quality of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i got it to tune loud people in the gym out. I put them on and the sound cancelation puts me in my own work. Very good sound quality and cancelation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasK, We're glad that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Works Wonderful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Noise cancelling works well and sounds amazing. Only connects to two devices at a time which is understandable, but limiting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsmaelV, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Everyuse Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. I own bose headphones and compared to those, the sony blows these out of the water with the level of sound quality and sound deafening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi guitaruser, We are glad to hear that. You chose the best headphone brand this time. Thank you for trusting Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Get these headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First over the head earphones I have had since 2010. I love them. I cannot hear anything while walking down the streets of NYC. Only complaint is that people have a hard time hearing me on calls. May just be a setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
They're great Sony went cheap on power cable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first noise canceling headphones ever. I went with Sony bc they are a good brand imo. Have no experience with other noise canceling headphones so can't compare. They are great though, best to get on sale imo. They don't come with a power adapter and the charging cable is only 3 inches!!!!! I charge them about once every 2 weeks. The sensors and touch controls are nice and didn't take long to get use to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dwor, Glad to hear that you are happy with the WH1000XM4! We took note of your feeedback with the charging cable as this will help improve our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Everything and more...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was everything I was hoping for in noise cancelling headphones. I purchased another name brand pair and returned them because of the performance. I also like the NC Optimizer for different situations. The only drawback is the app you must use is not as intuitive as I hoped.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DFSURF,
You made the right choice with the WH1000XM4! We're glad that you like its noise canceling function. Your feedback about the dedicated app is greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Eish they had worked!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were lovely, comfortable headphones. Unfortunately they did not work with our TV and sound bar so they had to be returned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolynB, While we're glad that you like the exceptional comfort and features, we are sorry to hear that you've had some issues with connecting the headphones and your TV and soundbar. It's unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product. We hope you will consider Sony again in a future purchase. Thank you for the feedback. Regards, Jess
Giving what’s wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your service is great since this is a gift. I do not know how to rate the product. I do know this is what my grandson asked for so it must be good.
I would recommend this to a friend- Pros mentioned:Sound quality
Definitely Recommend!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! I am so happy to have purchased these. Initially I intended to use them for travel/flying, but now I use them when working around outside to cut out lawnmower/equipment noise too. (this is my second pair as the first was stolen.)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WorkFromHomeLots,
You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
high quality product from Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for older Bose noise cancelling. Easy to pair once the app is installed. Not quite as comfortable as the Bose but the sound is incredible. Range is good and fairly easy to use. The feature that shuts off the music/sound if you start talking is helpful but it will also shut off if you laugh. The only reason it doesn't get five is that it's not really comfortable for longer periods of time such as a couple of hours. Great for airplane travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iowafan,
We appreciate your review of the headphones. We're glad that you like the Bluetooth range and user-friendly functions. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
Your feedback about its comfort is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sounds incredible. The noise cancelling is good snough to use while on the riding mower and not have to have the music turned up really loud. The app that you can download gives you so many extra features and sound choices. These are much better than my bose! I highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ferg,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones and they are perfect for college and comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, savs! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig