Customer Ratings & Reviews

Hi Eliseo, It's always great to hear when a product outperforms expectations and that you are enjoying everything about your WH-1000XM4 headphones. Thanks for highlighting why these headphones are a top choice for you! Enjoy and thanks for choosing Sony! -Jess

Hi JoseH,

Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you are enjoying the noise canceling function of the headphones. Your feedback about the volume and fit is greatly appreciated.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). The overall volume may vary depending on the source content. Make sure to turn up the volume of the headset and the connected device. You do have the option to adjust the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

To enjoy the best fit and comfort with the headphones, make sure that you are wearing them properly and adjust the headband depending on your head shape. You may find this link helpful:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for choosing Sony!
-Ralph

Awesome, Nellie! We're glad you are impressed with the headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Joey,

We're glad that you like the comfort and sound quality of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

Your feedback about the call quality is greatly appreciated. This will certainly help us improve our products.

Thanks for sharing your review and for choosing Sony.

~Ralph

Hi AhmedA,

These headphones are an excellent choice! It's wonderful to know that you appreciate the outstanding sound quality and incredible performance of this model. We're sorry to learn about what happened to your XM3 headphones. You may want to check the nearest authorized service center in your area for repair options: https://us.esupport.sony.com/support/s/service?language=en_US

Regards,
Jess

Hi Cassie, we're glad you are enjoying the noise canceling feature of the WH1000XM4. We're sorry to hear that you have an issue with the battery and comfort of your Sony unit. If the available operating time is short (the duration of the battery is short), please follow this link:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html?search=battery

Please check this link when wearing the headphones to achieve comfort:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony! ~Earl

Hi KelseyL, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi Vanegas1976, Great! We're thrilled to hear that you are enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin

Hi CesarT,

Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are experiencing connectivity issues.

For optimum performance, make sure to update the software version of the headphones (via the Sony Headphones Connect app). You may also find these steps helpful:

-Set the headset to “Priority on stable connection” mode using the Sony Headphones Connect app.
-Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset.
-Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:

>When there is a human body between the headset and the Bluetooth device. In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
>When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
>In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
>Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.

Additional troubleshooting steps are available on this link:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html

Resetting and initializing the headset may also help resolve those issues:

Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.

If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hello EyadE,
Wow! We thank you for appreciating the overall quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco

Hi Kevin, Thanks for the 5-star rating! We're glad you are impressed with the noise canceling performance and sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Adub,

You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Devin, Excellent choice! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi LuisM,

That's fantastic! We are truly delighted to hear your satisfaction with the incredible sound quality, stylish & good-looking design, and long-lasting battery life of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

- Romeo

Hi there, Thank you for the purchase and we're delighted to hear that your son loves the noise canceling feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig

Hi Alex, we're glad that you like the 360 Reality Audio feature of the headphones. Your feedback about using it for working out, battery life, and the supplied case is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony. ~Ralph

You made the right choice, IsaiasR! We are delighted to hear that you consider the WH-1000XM4 to be the best-sounding headphones you've ever owned and that you are relishing the exceptional sound quality they provide. Thank you for choosing Sony! -Jess

Hi Althaf,

Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi XavierS,

Thank you for the 5-star rating! We're happy to hear that you like the headphones. We appreciate the recommendation and thank you for choosing Sony!

-David