Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best noise canceling product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great product with excellent noise canceling. Used a few other products, Sony stayed on top.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sekhar,
Hearing your awesome feedback makes us happy! We're glad that you are pleased with the noise canceling capability of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Studying
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, I use it for music and for studying because my family is loud and noisy, this helped me focus on my work. It’s great, do not regret getting.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, YayM! We're glad that you are impressed with the noise cancelling feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Comfortable Headphones for a big head!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of over the ear headphones. I've got a fairly large head (and big ears) which was an issue for my Beats headphones, but not with these. Very comfortable, excellent noise cancelling, and incredible sound,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrHutz,
Amazing! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for traveling and gaming! Sound is crisp and mutes all noise around you for a full experience! Love the color, design and quality of sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MAKT,
Awesome! We're glad you are enjoying your new WH1000XM5 headphones while travelling and using it for gaming. Nice to know you like the crisp sound, design, and noise canceling features of the unit. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Weight
Nice gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughter for Christmas. It is lightweight and seems so much more convenient than the wired headphones from back in the day. She has not used them yet, but it's exactly what she wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nicmonmom,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good sound bad mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound bad microphone and this is for phone called or online gaming
I would recommend this to a friendAmazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I baught 2 sets of these for my wife and daughter and they love them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, NicholasT!
It’s awesome to hear that you chose the WH-1000XM4 as gifts for your wife and daughter and that they’re both loving them! With that industry-leading noise cancellation and all-day comfort, they really are a perfect gift for the family.
Thanks for choosing Sony!
Best regards,
Gus Sony Social Media Team
- Pros mentioned:Comfort
Sound vs Distance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In comparison to my B&W PX7 these are close in comfort and ease of use. The radio is stronger and goes about 10 feet further in a straight line and 3 to 5 feet side to side. The sound is not as deep and pronounced as the B&W's but for general use its good. So trade off sound or distance. B&W's material feels finer (Carbon) and controls a little easier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sirtundra,
We're glad that you like the Bluetooth range of the headphones. Your feedback about the controls, design, and sound quality is greatly appreciated.
Regarding the sound quality, you can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. You may refer to this link for more information:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html
We hope this helps. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality!! Hands down the greatest headphone purchase i have made
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielH, Thank you for the 5-star rating! We're glad you like the exceptional sound quality of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound!!! Best purchase!!! Very comfortable to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, Awesome! We're glad that you are enjoying the sound quality and that you find these headphones comfortable to use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
- Pros mentioned:Sound quality
Great headphones for couples, buy two pair!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear sound and noise-cancelling is excellent. I highly recommend those headphones. My wife actually bought a second pair for herself, now she can practice piano using her pair and I don't have to hear her singing while wearing my pair!
I would recommend this to a friend - Pros mentioned:Sound quality
Wireless Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were a Christmas gift to my grandson attending Stanford and is very happy with them. Blocks out noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BigC,
That is awesome! What a nice Christmas gift and congrats to your grandson. He will definitely enjoy this one for sure, especially the noise canceling feature of the XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Comfiest headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love! So comfortable and easy to use, you can wear them for hours!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shelly, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
Great product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these fornmy husband for a Christmas present and hebloves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenn,
We are very glad to hear that your husband loves his new Sony WH-1000XM4 headphones!
It's wonderful to know they made a great Christmas present. We hope he enjoys countless hours of excellent listening quality!
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Unbeatable Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling headphones available. Quality build, superior sound and a great price of $278. Also, connect to 2 devices at the same time and seamlessly switch between the two.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MLCTULSA, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Actually really great product, my son loved his gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaraiM,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM4 headphones made such a wonderful gift for your son. Knowing they brought him happiness and met your expectations encourages us to keep delivering products that connect people through exceptional sound and thoughtful design.
Best regards,
-Fred
Cant hear anyone else? Good.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We're halfway through year 2 of my owning these, and there hasnt been any sign of an issue yet. Which I absolutely appreciate and love. I'd buy a 2nd pair just for the color options, but I'm not THAT rich(yet)
I would recommend this to a friend- Pros mentioned:Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is definitely an excellent headphone with superior quality with the price range. While still have room to improve: - can be lighter, - it has some features could trigger by mistakes, such as speak to chat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaoZ, Awesome! Glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Best Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally love these headphones they work very well and they’re comfortable to wear unlike other headphones! I seriously recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello kari, We are thrilled to hear that your Sony WH1000XM4 are the best headphones for you and that they work very well with you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple gesture controls, great sound clarity,intuitive ANC function. Honestly IDK what else to ask for. Sounds amazing when used via BT and it sounds even better wired there is also a nice equalizer app you can from the google play store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jess, Awesome! You definitely made the right choice! We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. It's also nice that we have the same name. Thanks for choosing Sony! -Jess